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  • 20 Oct 2022 - 22 Oct 2022
  • Talk

Stigma Against AI Companion Applications

By: Julian De Freitas, A. Ragnhildstveit and A.K. Uğuralp
Keywords: AI and Machine Learning; Attitudes; Perception
Citation
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De Freitas, Julian, A. Ragnhildstveit, and A.K. Uğuralp. "Stigma Against AI Companion Applications." 53rd Association for Consumer Research Annual Conference, Denver, CO, October 20–22, 2022.
  • 08 Apr 2014
  • First Look

First Look: April 8

By: Hałaburda, Hanna, and Felix Oberholzer-Gee Abstract—The value of many products and services rises or falls with the number of customers using them; the fewer fax machines... View Details
Keywords: Sean Silverthorne
  • 06 Nov 2000
  • Research & Ideas

The Determinants of Corporate Venture Capital Success

produce a machine based on the recently developed process named xerography. Invented by the patent lawyer Chester Carlson, xerography involved a process by which images were transferred from one piece of paper to another by means of... View Details
Keywords: by Paul Gompers & Josh Lerner
  • 01 May 2000
  • What Do You Think?

Can You Hard-Wire Performance?

1970s, nearly all Xerox copiers were leased, with revenues dependent on per-copy royalties. If the machines malfunctioned, it was in Xerox's best interests to get there as fast as possible and keep the View Details
Keywords: by James Heskett
  • 01 Mar 2018
  • What Do You Think?

Two Decades Later, is the 'New Economy' Finally Here?

potential for ecommerce growth in the country which relies (on) a lot of machine learning and AI the growth rate through the new economy prospects is just starting to take off here in Bangladesh.” Jacob... View Details
Keywords: by James Heskett
  • 12 Apr 2018
  • Op-Ed

Op-Ed: The Trouble with Tariffs

active ingredients for anti-nausea drugs, even the drug inside an EpiPen. There were also more mundane items like milking machine parts and telescopic gunsights for rifles. The careful selection avoided... View Details
Keywords: by Willy C. Shih; Manufacturing; Auto; Steel; Air Transportation; Technology; Telecommunications
  • October 14, 2023
  • Article

Will Consumers Buy Selfish Self-Driving Cars?

By: Julian De Freitas
Keywords: AI and Machine Learning; Ethics; Technological Innovation; Safety; Auto Industry
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De Freitas, Julian. "Will Consumers Buy Selfish Self-Driving Cars?" Wall Street Journal (October 14, 2023), C5.
  • April 2025 (Revised April 2025)
  • Case

JPMorganChase: Leadership in the Age of GenAI

By: Iavor I. Bojinov, Karim R. Lakhani and David Lane
Keywords: Banks and Banking; Governance Controls; Information Technology; AI and Machine Learning; Analytics and Data Science; Cybersecurity; Digital Platforms; Digital Transformation; Information Management; Information Infrastructure; Technology Adoption; Job Cuts and Outsourcing; Knowledge Management; Knowledge Sharing; Leading Change; Growth and Development Strategy; Marketing; Product Development; Performance Improvement; Customization and Personalization; Financial Services Industry; United States
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Bojinov, Iavor I., Karim R. Lakhani, and David Lane. "JPMorganChase: Leadership in the Age of GenAI." Harvard Business School Case 325-066, April 2025. (Revised April 2025.)
  • 19 Nov 2019
  • Op-Ed

Gender Bias Complaints against Apple Card Signal a Dark Side to Fintech

Twittersphere that they would investigate. Technology is undeniably transforming the financial services industry. Fintechs, Big Tech, and banks are using increasing volumes of data, artificial intelligence, View Details
Keywords: by Karen G. Mills; Financial Services
  • 15 Sep 2003
  • Research & Ideas

The Lessons of New-Market Disruption

Teradyne: Testing Opportunity In 1994, Teradyne, a leading provider of machines that test the quality of microprocessors and other integrated circuits as they come off the assembly line, saw an opportunity... View Details
Keywords: by Clark Gilbert; Technology
  • 12 Nov 2008
  • Research & Ideas

The Marketing of a President

record to defeat the heir apparent in his own party and then go on to hold off the much-vaunted Republican machine is a truly remarkable achievement. Much of it has to do with Obama's instinct for marketing.... View Details
Keywords: by John Quelch
  • February 6, 2024
  • Article

Find the AI Approach That Fits the Problem You’re Trying to Solve

By: George Westerman, Sam Ransbotham and Chiara Farronato
AI moves quickly, but organizations change much more slowly. What works in a lab may be wrong for your company right now. If you know the right questions to ask, you can make better decisions, regardless of how fast technology changes. You can work with your technical... View Details
Keywords: Technology Adoption; AI and Machine Learning; Organizational Change and Adaptation; Technological Innovation; Analytics and Data Science
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Westerman, George, Sam Ransbotham, and Chiara Farronato. "Find the AI Approach That Fits the Problem You’re Trying to Solve." Harvard Business Review Digital Articles (February 6, 2024).
  • 05 Aug 2015
  • What Do You Think?

What Happened to the ‘Innovation, Disruption, Technology’ Dividend?

capitalization), one that defied the old rules for productivity, income increases, and economic growth. We are told by widely-quoted scholars such as Erik Brynholfsson and Andrew McAfee that innovation View Details
Keywords: by James Heskett; Computer; Technology
  • 01 Apr 2019
  • What Do You Think?

Does Our Bias Against Federal Deficits Need Rethinking?

huge deficits stretching back and forward for a decade,” according to Kautz. “I believe that an emerging disinflationary era, driven by more intelligent machines and continuing... View Details
Keywords: by James Heskett
  • 10 Mar 2011
  • What Do You Think?

To What Degree Does the Job Make the Person?

"shaped" by many things—colleagues and friends, homes, climate, culture, and even our machines and gadgets—as well as our jobs. As he... View Details
Keywords: by James Heskett
  • 06 Mar 2013
  • What Do You Think?

Who Should Manage Our Work Time?

laid the blame at the foot of "an engineer who had difficulty forecasting simple activities and (the) time to accomplish them." Joseph Mello commented that " part of the problem comes from the view of an organization as a... View Details
Keywords: by James Heskett
  • 08 Jul 2024
  • Research & Ideas

The Critical Computer Science Principles Every Strategic Leader Needs to Know

concept of an application has changed dramatically over time. Initially, applications performed single tasks (such as spreadsheets) and only worked on specific machines (such as the Apple II). Today,... View Details
Keywords: by Ben Rand; Technology; Information Technology
  • February 2022
  • Teaching Note

Borusan CAT: Monetizing Prediction in the Age of AI

By: Navid Mojir
Teaching Note for HBS Case No. 521-053. View Details
Keywords: Monetization Strategy; Artificial Intelligence; Forecasting and Prediction; Applications and Software; Technological Innovation; Marketing; Segmentation; AI and Machine Learning; Construction Industry; Turkey
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Mojir, Navid. "Borusan CAT: Monetizing Prediction in the Age of AI." Harvard Business School Teaching Note 522-069, February 2022.
  • 13 Jun 2014
  • Op-Ed

World Cup Soccer: 770 Billion Minutes of Attention

game, and they will forget the powerful machine that controls the most popular sport in the world. For more on The Economics of Attention, see The Rising Cost of Consumer Attention: Why You Should Care,... View Details
Keywords: by Thales Teixeira; Sports
  • 02 Apr 2001
  • What Do You Think?

Telecommuting: Dangerous to Health?

how Xerox machines were really fixed, Xerox brought in an organizational consultant and anthropologist who found, among other things, that some of Xerox's service representatives' most productive time was... View Details
Keywords: by James Heskett
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