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Show Results For
- All HBS Web
(7,352)
- People (43)
- News (2,481)
- Research (3,686)
- Events (16)
- Multimedia (16)
- Faculty Publications (2,124)
- 15 Sep 2015
- News
Easing the Costs of Saving a Child
orphanage, Andrew would smile shyly at us, as if asking ‘What about me?’ I don’t know what happened to him, but chances are he didn’t get adopted.” The unfairness of the situation prompted Taylor to action. He and his wife founded... View Details
Keywords: Jill Radsken
- 01 Dec 1997
- News
A Conversation with John Doerr (MBA '76)
L. John Doerr (MBA '76) is widely recognized as one of the country's preeminent venture capitalists. A partner in the California VC firm Kleiner Perkins Caulfield & Byers (KPCB), he is known for backing... View Details
- 12 Jul 2019
- News
The Birth of a Silicon Valley Blockbuster
know one of the things which we realized as we were looking at the shift from again on premise hardware and software that you buy to services in the cloud that you rent is that inherent in that transition is... View Details
- 18 Sep 2017
- News
Chronicling a Legacy of Alumni Social Impact
commitment to social impact. He also wanted to know what motivated it, as well of its ultimate impact. In March 2016, Stevenson and a team of researchers launched a project to... View Details
- 13 Apr 2016
- Research & Ideas
Why Your Company Wants to be a 'Cognitive Referent' (Hint: SpaceX)
Internet search, Starbucks and coffee, YouTube and video sharing,” McDonald says. “In some cases, the names of these companies are so inextricably linked to the actual product category itself that it becomes like a verb. We ‘Google’ it.”... View Details
- 26 Jun 2000
- Research & Ideas
What’s an Internet Business Model? Ask a Health Care Professional
some eternal issues of patient care: not only good health, but also quality, choice and trust? To consider these questions, the IS2K conference assembled a panel of experts, with HBS Professor Lynda Applegate View Details
- Forthcoming
- Article
Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment
By: Shunyuan Zhang and Das Narayandas
We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
- March 2011 (Revised December 2019)
- Case
Wealth Management Crisis at UBS (A)
By: Paul M. Healy
The case describes the challenges that UBS faced as a result of the U.S. Department of Justice (DOJ) investigation for tax fraud, that claimed that UBS had helped some 52,000 U.S. residents hide billions of dollars in untaxed assets in secret Swiss accounts between... View Details
Keywords: Fraud; Regulatory Enforcement; Reputation Incentives; Crony Capitalism; Tax Havens; Legitimacy; Multinational; Strategic Change; Incentives; Transparency; Financial Services; Taxation; Crime and Corruption; Global Range; Asset Management; Ethics; Problems and Challenges; Governing Rules, Regulations, and Reforms; Corporate Governance; Financial Services Industry; United States; Switzerland
Healy, Paul M., George Serafeim, and David Lane. "Wealth Management Crisis at UBS (A)." Harvard Business School Case 111-082, March 2011. (Revised December 2019.)
- 11 Nov 2013
- Research & Ideas
A Smarter Way to Reduce Customer Defections
paper. Lost customers lead to untapped dollars. A McKinsey report estimated that reducing churn could increase earnings of a typical US wireless carrier by as much View Details
- 24 Mar 2002
- Lessons from the Classroom
Case Study: A Lesson in Private Venture Financing
With few opportunities for IPOs, a developing infrastructure, low transparency, and a limited labor market, the environment for private venture financing in Africa could be described View Details
Keywords: by Julia Hanna
- 01 Sep 2013
- News
Case Study: A Place at the Table
several professors who never called on a woman in class "unless it was a discussion of a 'woman's product.'" A Class of 1973 alumna recalls... View Details
- 13 Jun 2017
- Research & Ideas
Why Global Investments Are Still a Good Bet
investors, it’s a different story. Since they are more exposed to transitory changes in market value, they are less able to ride out those discount shocks caused by investor sentiment. “If you have to liquidate your holdings in the short... View Details
- 20 Aug 2014
- Research & Ideas
Why the ALS Ice Bucket Challenge is a Social Media Blockbuster
emulated? Anything that can contribute to social capital. The content must be easy to create but not as easy as photographing one's morning cappuccino. For example, someone in Toronto snapped View Details
Keywords: by John Deighton
- 01 Dec 1996
- News
Laurel without Hardy? A Lesson for Business
core business to ensure that essential complements get off the ground. As desktop videoconferencing takes off, so, too, will demand for Intel's newest chip, the Pentium Pro. That is why the company has invested more than $100 million in... View Details
- 2017
- Working Paper
Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Long-Term Performance
By: Diwas S. KC, Bradley R. Staats, Maryam Kouchaki and Francesca Gino
How individuals manage, organize, and complete their tasks is central to operations management. Recent research in operations focuses on how under conditions of increasing workload, individuals can increase their service time, up to a point, to complete work more... View Details
KC, Diwas S., Bradley R. Staats, Maryam Kouchaki, and Francesca Gino. "Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Long-Term Performance." Harvard Business School Working Paper, No. 17-112, June 2017.
- 06 Aug 2008
- Research & Ideas
Are the Olympics a Catalyst for China Reforms?
With China hosting the Summer Olympic Games starting this week, some reformers see an opportunity to use the world stage as a platform to pressure the country's leadership into expanding social freedoms.... View Details
Keywords: by Sean Silverthorne
- 30 Nov 2017
- News
SEAS Complex Reaches for a New Frontier
The beam going up (photos by Ashley Garrett, MBA 1987) The Harvard community marked a major milestone on Wednesday as members gathered along Western Avenue in Allston to celebrate the “topping-off” of the... View Details
- 01 Mar 2019
- News
Tools and Training for a “Wicked Problem”
the homeless transition to affordable housing, and expanding behavioral health services and substance abuse treatment programs are all part of the plan; when it comes to its implementation, however, Keller will draw on tactics he picked... View Details
Keywords: homelessness
- 01 Mar 2009
- News
Health Care a Top Priority at HBS
The HBS Healthcare Initiative is one of five interdisciplinary areas of interest that is a priority of the School (along with the Entrepreneurship, Leadership, Social Enterprise, and Global initiatives). Its director, Cara Sterling, who... View Details
- 01 Mar 2005
- News
Changing Lives One Computer at a Time
take away a valuable tool — a computer. They will be on par with fellow students who have a computer at home." Since the project's launch last October, more than View Details