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  • May 1995 (Revised April 1998)
  • Case

AT&T Paradyne

By: Robert S. Kaplan
A company making data communication devices has adopted a Total Quality philosophy for working with suppliers, employees, and customers. The finance group finds its existing cost system has become obsolete because of a shift from manual to automatic production... View Details
Keywords: Decisions; Product; Corporate Accountability; Activity Based Costing and Management; System; Performance Efficiency; Financial Reporting; Operations; Technology Industry; Telecommunications Industry
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  • 18 Jan 2016
  • Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

replacing one toxic worker, which is almost double the figure a company gains from hiring a “superstar.” A superstar in the top 1 percent of performers adds $5,303 in increased performance to a company’s... View Details
Keywords: by Roberta Holland
  • Fast Answer

Exchange rates: current & historical

Where do I find current and historical exchange rates? Global Financial Data: Daily and monthly exchange rates for many different countries, in some cases going back hundreds of years. Log in Anonymously.  For frequent use,... View Details
  • Web

Profiles - MBA

operational and financial skills paramount to success as a founder, I will enter the fast track in tech entrepreneurship.” Tech areas of interest I’m fascinated by the application of machine learning, distributed systems, and cryptography... View Details
  • 29 Oct 2013
  • Research & Ideas

Do Employees Work Harder for Higher Pay?

know of the existence of the other groups. One group was given a lower starting pay rate ($3 per hour) and another a higher one ($4 per hour). Evaluating the work effort and performance of the low-pay versus the high-pay group, Malhotra... View Details
Keywords: by Chuck Leddy & Harvard Gazette
  • 11 Apr 2012
  • Research & Ideas

The High Risks of Short-Term Management

volatility, the length of time investors held a firm's stock, and the cost of capital. The results showed that short-term companies attracted short-term investors (bringing with them a whole new set of performance pressures on executives)... View Details
Keywords: by Sean Silverthorne; Financial Services
  • Web

Leadership - Faculty & Research

and access to real-time data. But less transparent work environments can yield more-transparent employees. Employees perform better when they can try out new ideas and approaches within certain zones of privacy. Organizations allow them... View Details
  • 09 Sep 2009
  • Working Paper Summaries

Perspectives from the Boardroom--2009

Keywords: by Jay W. Lorsch, Joseph L. Bower, Clayton S. Rose & Suraj Srinivasan
  • December 1987 (Revised August 1990)
  • Case

Florida Power & Light's Quality Improvement Program

Describes a major electric utility's highly successful effort to institute a comprehensive quality improvement program throughout the organization. Designed to be used in a comparative analysis of the quality improvement effort described in Paul Revere Insurance Co.... View Details
Keywords: Organizational Change and Adaptation; Quality; Performance Productivity; Utilities Industry; Florida
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  • 13 Jan 2020
  • Research & Ideas

Do Private Equity Buyouts Get a Bad Rap?

Private equity buyouts are a polarizing financial prospect. One need only look at the name of the recent bill that Senator Elizabeth Warren (D-Mass.) introduced to regulate private equity in the United States—the “Stop Wall Street Looting... View Details
Keywords: by Michael Blanding; Financial Services; Financial Services
  • Web

Accounting & Management Awards & Honors - Faculty & Research

with Multiple Performance Measures: Evidence from a Balanced Scorecard at Store24" with Dennis Campbell, Srikant Datar, and Susan Kulp (2015). Ethan C. Rouen : Winner of the 2018 Best Dissertation Award from the View Details
  • 03 Mar 2023
  • Research & Ideas

When Showing Know-How Backfires for Women Managers

“Women experience the fear that people are going to think they’re not good at, competent in, or capable in their roles. They’re trying to perform for an audience to disprove negative stereotypes, which constrains their behavior,” Feldberg... View Details
Keywords: by Kara Baskin; Retail; Consumer Products
  • 19 Jun 2007
  • First Look

First Look: June 19, 2007

ratings are not optimally using publicly available data. We discuss the implications of our findings for advocates and opponents of corporate social responsibility as well as for studies that relate social responsibility ratings to View Details
Keywords: Martha Lagace
  • Article

Operational Efficiency and Effective Management in the Catheterization Laboratory

By: Grant W. Reed, Michael L. Tushman and Samir R. Kapadia
Operational efficiency is a core business principle in which organizations strive to deliver high-quality goods or services in a cost-effective manner. This concept has become increasingly relevant to cardiac catheterization laboratories, as insurers move away from... View Details
Keywords: Cath Lab; Catheterization Laboratory; Health Care and Treatment; Performance Efficiency; Management; Performance Productivity; Cost Management; Health Industry
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  • September 2002 (Revised April 2006)
  • Case

Istituto Clinico Humanitas (A)

By: Richard M.J. Bohmer, Gary P. Pisano and Ning Tang
Istituto Clinico Humanitas is a newly built private hospital, south of Milan, Italy, that has attained unusual profitability while treating public system patients. The hospital was built and is managed by Techosp, a subsidiary of Techint, a global engineering and... View Details
Keywords: Health Care and Treatment; Management Analysis, Tools, and Techniques; Management Systems; Infrastructure; Managerial Roles; Integration; Performance; Health Industry; Milan
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  • 18 Aug 2022
  • Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

burnout started to percolate. "Generation X entered the workforce after the tumultuous economic recovery of the 1970s and enjoyed the roaring ‘90s, only to experience the dot.com bust, followed by the financial crisis in 2008.” Generation... View Details
Keywords: by Hise Gibson and MaShon Wilson
  • Web

Technology & Innovation - Faculty & Research

the needs of both individual dentists and Dental Service Organizations (DSOs). Yet, the puzzle remained: how precise and reliable would the AI's performance need to be to earn the trust of practitioners, enhance patient care, and... View Details
  • 03 Feb 2009
  • First Look

First Look: February 3, 2009

Why Public Efforts to Boost Entrepreneurship and Venture Capital Have Failed—and What to Do About It Author: Josh Lerner Publication: Princeton University Press, forthcoming Abstract In response to the financial crisis, governments are... View Details
Keywords: Martha Lagace
  • 06 Nov 2006
  • Research & Ideas

How South Africa Challenges Our Thinking on FDI

apartheid and its first democratic elections in 1994, was doing everything right. They had liberalized the economy. They had enacted economic reforms that made it easy for foreign capital to flow in and out. They performed well on various... View Details
Keywords: by Martha Lagace
  • January 2017
  • Teaching Note

SOHO China: Transformation in Progress

By: Charles F. Wu and Alexander W. Schultz
In 2016 against the backdrop of a challenging Chinese macroeconomic environment, SOHO China, the largest owner and developer of Class-A real estate in Beijing and Shanghai, was struggling to convince analysts of the merits of their new “build-to-hold” strategy. Founded... View Details
Keywords: Merchant Builder; Real Estate Development; Public Markets; China; Shared Office Space; Growth and Development Strategy; Property; Construction; Stocks; Financial Markets; Marketing Strategy; Real Estate Industry; Construction Industry; China
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