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Show Results For
- All HBS Web
(1,134)
- News (272)
- Research (790)
- Events (3)
- Multimedia (6)
- Faculty Publications (257)
- 24 Jun 2014
- First Look
First Look: June 24
trust, employee commitment, and "ownership" behaviors of both employees and clients-could explain and be used to predict up to half of the difference in operating... View Details
Keywords: Sean Silverthorne
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
Gratitude Invites Exploitation by Competitors By: Yip, Jeremy, Kelly Kiyeon Lee, Cindy Chan, and Alison Wood Brooks Abstract—Previous research has revealed that expressing gratitude motivates prosocial behavior in cooperative... View Details
Keywords: Sean Silverthorne
- 06 May 2019
- News
Startup Talk in Chicago
(MBA 1995), senior vice president of marketing, loyalty, and sales; and Ralph Lopez, vice president of IOC Operations, hosted the group in the airline’s massive command center and spoke about the critical importance of taking care of their View Details
- 01 Sep 2014
- News
Book Review: Getting Beyond Yes
The Choices, Systems, and Behaviors that Drive Effective Selling, Frank V. Cespedes laments the fact that sales and strategy rarely make a joint and complementary appearance in MBA classrooms or academic journals. Professors stick safely... View Details
- 18 Feb 2013
- Research & Ideas
Breaking Through a Growth Stall
investor and managerial costs. It affects job creation and innovation throughout society. Once a venture reaches a critical size, its complexity greatly increases. The original business model must deal with new market and organizational realities, and View Details
Keywords: by Sean Silverthorne
- 28 Jul 2014
- Research & Ideas
Eyes Shut: The Consequences of Not Noticing
safety of the employees who make the goods that the retailer sells? No need to feel awkward if your answer is no. Most people do not think about the harms created by indirect actions, that is, behaviors that... View Details
- 06 Jan 2017
- News
Mental Illness and the Workplace
combination of approaches that enables me to stay well. And I also, use something called dialectical behavioral therapy, which helps greatly in managing stresses, which can be the triggers of that psychosis that I have to manage so... View Details
- 08 Aug 2016
- Lessons from the Classroom
Panic Management: Keep Your Eyes on the Road
blame someone.” When our brains are preoccupied, he continues, we engage in counterproductive behavior. “We demonize, we retreat from the problem itself and from others who might provide counsel, and then we redouble those efforts. We do more and more of the View Details
Keywords: by Dina Gerdeman
- 14 May 2009
- Sharpening Your Skills
Sharpening Your Skills: Managing Teams
be developed into team players? How do teams learn? How Does A Team Leader Win The Confidence Of The Group? How Team Leaders Show Support—or Not What does a team leader do so that employees know they are being supported? A Q&A with... View Details
Keywords: Re: Multiple Faculty
- 15 Jun 2021
- News
Case Study: Inside Story
journey became the genesis of Saga. Cofounded with Nicole Wee (MBA 2018), Saga is a social mobile app that helps families save and share stories in an audio format. Launched in mid-2020, the company currently has six full-time employees... View Details
- 22 Feb 2011
- Research & Ideas
The Most Important Management Trends of the (Still Young) Twenty-First Century
employees much more effectively—creating high-performance teams reliably, matching people to projects that fit both their skills and their interests, and dramatically increasing the probability that work will be productively creative. We... View Details
Keywords: by Sean Silverthorne
- 07 Oct 2011
- News
Tea’s Time
collection from destinations around the world. Catalonia was a recent focus; in the fall of 2011, look for “Modern Mexico,” with designs inspired by everything from marimba carvings to the artwork of Frida Kahlo and Diego Rivera to coffee bags from Chiapas. Each of... View Details
- 08 May 2007
- First Look
First Look: May 8, 2007
Periodical:Harvard Business Review 85, no. 5 (May 2007) Abstract Anyone in management knows that employees have their good days and their bad days—and that, for the most part, the reasons for their ups and downs are unknown. Most managers... View Details
Keywords: Martha Lagace
- 05 Feb 2009
- What Do You Think?
Why Can’t We Figure Out How to Select Leaders?
the ones that scare me." These comments raise the question of how much theory tells us about selecting for harder to measure characteristics such as possible behaviors under fire and motives as opposed to skills and past... View Details
Keywords: by Jim Heskett
- 01 Jun 2005
- News
Transforming the IRS
traditional services on the telephones and in local offices, and offered new electronic services for filing, paying, and information. Why did you change the way the IRS measures employee performance? Performance measures have an enormous... View Details
- 04 Jan 2010
- Research & Ideas
Best of HBS Working Knowledge 2009
advantages, great employee and customer loyalty, and a smoother on-ramp in leadership succession. A book excerpt from The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by HBS professor... View Details
Keywords: by Staff
- 23 Jan 2007
- First Look
First Look: January 23, 2007
manage a company's resources. But many executives who have tried to implement ABC on a large scale in their organizations have found the approach limiting and frustrating. Why? The employee surveys that companies used to estimate... View Details
Keywords: Martha Lagace
- 19 Jan 2011
- First Look
First Look: Jan. 18
Influence (Un)ethical Behavior Authors:F. Gino and Joshua D. Margolis Publication:Organizational Behavior and Human Decision Processes (forthcoming) Abstract In four laboratory studies, we find that... View Details
Keywords: Sean Silverthorne
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
rates of public sector employment, the crown jewel of the Jordanian regime’s patronage. Interviews with over 60 of the surveyed firm owners across four strategically paired districts illustrate that business owners covet forbearance and that kinship ties to public... View Details
Keywords: Dina Gerdeman
- 19 Mar 2019
- First Look
New Research and Ideas, March 19, 2019
innovations might impact—and be impacted by—workers, consumers, organizations, and society. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55845 March 2019 Organizational Behavior and Human Decision Processes Choice... View Details
Keywords: Dina Gerdeman