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  • 06 Aug 2014
  • Research & Ideas

Climbing Down from the Ivory Tower

In the late 1970s, the Chicago Police Department noticed that the city's crime rate increased when cops stopped walking the beat and started driving around in patrol cars instead. They wondered why, and asked the political scientist... View Details
Keywords: by Carmen Nobel; Education; Health
  • 26 Jul 2004
  • Research & Ideas

A Better Way to Negotiate: Backward

negotiations with a potential acquirer's CEO. Instead, we researched who the CEO would turn to regarding acquisitions. Of course, his CFO would be pivotal. Continuing to map backward, we turned up an analyst in the finance View Details
Keywords: by James K. Sebenius
  • 20 Dec 2004
  • Research & Ideas

How an Order Views Your Company

into the business to the day the product departs the shipping dock. The researchers encouraged businesses to think of that order as the actual customer, and watched as they routed that person here and there... View Details
Keywords: by Sarah Jane Johnston
  • 01 Apr 2015
  • Research & Ideas

The Slow, Steady Battle to Fix Cancer Care

care. The Department of Health and Human Services has set a goal of moving 30 percent of Medicare payments into "alternative payment... View Details
Keywords: by Carmen Nobel; Health
  • 23 Aug 2004
  • Research & Ideas

Strategy for Small Fish

departments easily embracing the Web. In the software industry, for example, we have witnessed how the emergence of loosely coupled interfaces has enabled the majority of... View Details
Keywords: by Marco Iansiti & Roy Levien
  • 23 Mar 2021
  • Book

Succeeding in the New Work-from-Anywhere World

When the pandemic forced employees to flee offices and work from home in droves last year, many business leaders worried that productivity might take a dive. Would remote workers be too tempted by the lures of Netflix or too distracted by... View Details
Keywords: by Michael Blanding
  • 18 Jun 2012
  • Research & Ideas

Better by the Bunch: Evaluating Job Candidates in Groups

available, you're much more likely to be able to compare different attributes of the shoes." Next Steps The researchers are currently testing their theory at a large company. Instead of submitting... View Details
Keywords: by Maggie Starvish
  • 06 Jul 2015
  • Research & Ideas

Money and Quotas Motivate the Sales Force Best

than 14 million people employed in personal selling in the United States alone represent about 10 percent of the entire country's labor force, according to the US Department of... View Details
Keywords: by Roberta Holland; Retail
  • 03 Nov 2022
  • Op-Ed

Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains

manager’s back to get the CTO’s opinions on their work or they try to undermine a decision made by the new head of a department by complaining to the CEO. Even finding time to just chat with the founder is a... View Details
Keywords: by Julia Austin
  • 12 Mar 2006
  • Research & Ideas

Global Poverty Needs a Global Answer

international labor affairs in the U.S. Department of Labor during the administrations of Eisenhower and Kennedy. It was a time when many countries in Africa and Asia were... View Details
Keywords: by Cynthia Churchwell
  • 02 Aug 2004
  • Research & Ideas

Health Care Research and Prospects

hospitals and didn't in others. And it actually had a lot to do with the kind of power their cardiac surgery departments had. It didn't take off in places with politically strong and well respected cardiac... View Details
Keywords: by Wendy Guild Swearingen; Health
  • 19 Nov 2012
  • Research & Ideas

LEED-ing by Example

buildings, a joint program of the Department of Energy and the Environmental Protection Agency; the National Association of Home Builders'... View Details
Keywords: by Carmen Nobel; Construction; Real Estate; Energy; Utilities
  • 21 Jul 2003
  • Research & Ideas

Don’t Get Buried in Customer Data—Use It

With the advent of customer relationship management (CRM) in the late 1990s, companies came to believe that by using technology to tailor their offerings to individual consumers' needs, customer loyalty—and company profits—would... View Details
Keywords: by Jean Ayers
  • 06 Sep 2005
  • Research & Ideas

The Best Place for Retirement Funds

thinking about where to hold them, specifically, inside or outside of tax-deferred accounts. "Getting this decision right can be pretty close to a free lunch," says Bergstresser, who with colleague James Poterba, a professor at... View Details
Keywords: by Ann Cullen
  • 31 Oct 2004
  • Research & Ideas

Bypass Marketing: Are Docs Influenced?

of the study, Alvin Silk, Harvard Business School Professor Emeritus, and Joel Weissman, associate professor, department of Medicine and Health Care Policy, Harvard Medical... View Details
Keywords: by Manda Salls
  • 23 Dec 2002
  • Research & Ideas

Partnering and the Balanced Scorecard

Often overlooked in essays on leadership is the role of the organization's measurement and management system. Effective leaders, however, know that measurement and management systems play a critical role in communication; in establishing... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 23 Jun 2003
  • Research & Ideas

Historically Speaking: A Roundtable at HBS

Business History at HBS traces its roots back to 1927 when it was part of a course in business policy. But the golden age for this area of study at the School began with the arrival View Details
Keywords: by Jim Aisner
  • 19 Oct 2015
  • Research & Ideas

Business Research that Makes for Smarter Public Policy

Ginger Jin, of the Maryland Center for Economics and Policy, is just one example. They invited regulatory officials from several leading federal agencies, including the Department View Details
Keywords: by Michael Blanding
  • 15 Sep 2011
  • Research & Ideas

High Ambition Leadership

company as opposed to their department or themselves; hire people whose values and skills fit the culture and strategy, thus reinforcing and sustaining the community of purpose. In addition, leaders spend a... View Details
Keywords: by Martha Lagace
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