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Publications

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  • April 2025 (Revised April 2025)
  • Case

JPMorganChase: Leadership in the Age of GenAI

By: Iavor I. Bojinov, Karim R. Lakhani and David Lane
Keywords: Banks and Banking; Governance Controls; Information Technology; AI and Machine Learning; Analytics and Data Science; Cybersecurity; Digital Platforms; Digital Transformation; Information Management; Information Infrastructure; Technology Adoption; Job Cuts and Outsourcing; Knowledge Management; Knowledge Sharing; Leading Change; Growth and Development Strategy; Marketing; Product Development; Performance Improvement; Customization and Personalization; Financial Services Industry; United States
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  • 01 Aug 2008
  • Research & Ideas

Does Market Capitalism Have a Future?

largely or completely unrelated to capitalism, might challenge it from the outside. And if capitalism is threatened, what can be done to protect it, and by whom? For the colloquium, we compiled a briefing book based primarily on data from a 2007 World View Details
Keywords: by Garry Emmons
  • 29 Mar 2016
  • First Look

March 29, 2016

customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive dynamics in 644 geographically isolated markets in which a nationwide retail bank conducted business over a five-year period.... View Details
Keywords: Sean Silverthorne
  • 01 Feb 2011
  • First Look

First Look: Feb. 1

Business Schools Authors:Rakesh Khurana, Kenneth Kimura, and Marion Fourcade Abstract The question of institutional change has become central to organizational research (Powell, 2008). Recent scholarship has demonstrated, often through... View Details
  • 07 Sep 2020
  • Research & Ideas

How to Help Small Businesses Survive COVID's Next Phase

hours reduce electricity bills? Perhaps for the first time, small-business owners accustomed to monthly accounting might need to track day-to-day spending so they can react quickly to changing economic conditions. Free and low-cost tools from View Details
Keywords: by Danielle Kost; Food & Beverage; Service
  • 16 Nov 2009
  • Research & Ideas

The Times Captures History of American Business

creative destruction move so fast and forcefully across the landscape as that ushered in by the financial crisis of 2008. Beginning in the United States, this crisis took the capital markets and the larger global banking system to the... View Details
Keywords: by Martha Lagace; Journalism & News
  • 23 Dec 2002
  • Research & Ideas

Partnering and the Balanced Scorecard

strategy. The strategy map reveals the strategic chain of cause-and-effect relationships that eventually links investment in employee skills to improved financial performance. As the senior executive of a major bank declared: Partnering... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 01 Dec 2008
  • News

A Force for Good

Fouraker’s Deanship (1970 to 1980), in particular, McArthur held a range of increasingly important administrative positions. He also took on a highly unusual outside-world assignment as a Trustee in Bankruptcy of the Penn Central... View Details
Keywords: Jeffrey L. Cruikshank; Monetary Authorities-Central Bank; Monetary Authorities-Central Bank; Monetary Authorities-Central Bank; Monetary Authorities-Central Bank; Monetary Authorities-Central Bank; Monetary Authorities-Central Bank; Monetary Authorities-Central Bank; Monetary Authorities-Central Bank; Monetary Authorities-Central Bank; Monetary Authorities-Central Bank; Monetary Authorities-Central Bank; Monetary Authorities-Central Bank
  • 12 Oct 2011
  • First Look

First Look: October 12

social efficiency, and we argue that implementation of this rule is feasible despite the limited powers of central authorities. We also offer a framework for the price trajectory of IPv4 addresses. In a world without uncertainty, the unit... View Details
Keywords: Sean Silverthorne
  • 08 May 2012
  • First Look

First Look: May 8

Author:Malcolm S. Salter Abstract Researchers and business leaders have long decried short-termism: the excessive focus of executives of publicly traded companies-along with fund managers and other investors-on short-term results. The View Details
Keywords: Carmen Nobel
  • 17 Sep 2001
  • Research & Ideas

Why E-commerce Didn’t Die With the Fall of Webvan

centralized fulfillment center instead of selling from a large number of decentralized pharmacies, and then encourage those people—essentially by cutting the size of their co-pay—to place their orders by phone, renew their prescriptions... View Details
Keywords: by Martha Lagace; Consumer Products; Retail
  • 08 Mar 2016
  • First Look

March 8, 2016

March 2016 Harvard Business Review Lean Strategy By: Collis, David J. Abstract—Strategy and entrepreneurship are often seen as polar opposites. Yet the two desperately need each other: strategy without entrepreneurship is central... View Details
Keywords: Sean Silverthorne
  • 18 Nov 2014
  • First Look

First Look: November 18

wisdom of the crowd, with each product being reviewed many times (some with more than 1,000 reviews). Because of this, the way in which information is aggregated is a central decision faced by consumer review websites. Given a set of... View Details
Keywords: Sean Silverthorne
  • 01 Jun 1997
  • News

Blockbuster Deals

those who were usually called 'raiders' in the eighties - entrepreneurs who were putting their own money and reputations on the line." Jensen believes that most current mergers undertaken to reduce excess capacity and combine related services (such as the recent... View Details
Keywords: Garry Emmons and Nancy O. Perry
  • 10 Mar 2009
  • First Look

First Look: March 10, 2009

and develop a construction budget and financing plan. Students are asked to evaluate the prospective financials for this development and assess the viability of the development plan and its prospective returns. The case then ends with a change in the fundamental... View Details
Keywords: Martha Lagace
  • 01 Mar 2011
  • First Look

First Look: March 1

fit. We study competing retailers that can operate dual channels ("bricks and clicks") and examine how pricing strategies and physical store assistance levels change as a result of the additional Internet outlet. A central... View Details
Keywords: Sean Silverthorne
  • 04 Apr 2007
  • Research & Ideas

The Business of Global Poverty

Bank he founded in Bangladesh more than two decades ago. With interest rates ranging from zero to 20 percent, Grameen's average loan (no collateral required) is $200. Its repayment rate is about 98 percent. Some 7 million poor people,... View Details
Keywords: by Garry Emmons
  • 09 Jul 2024
  • Research & Ideas

Are Management Consulting Firms Failing to Manage Themselves?

compared to the outsized results of private equity, venture capital, and hedge fund investment banking professionals, consulting partners have asked, “Why not us?” While there was once an acceptance that consulting yielded moderate... View Details
Keywords: by David Fubini; Consulting
  • 01 Dec 2004
  • News

The Future of Stem Cells

cardiovascular disease. In addition, apart from any possible therapeutic benefits, embryonic stem-cell research could play a central role in helping to understand the nature and development of disease generally. Spar, the Spangler Family... View Details
Keywords: Garry Emmons
  • 03 Feb 2009
  • First Look

First Look: February 3, 2009

specialist knowledge, on one hand, or seek to integrate diverse knowledge, on the other hand. Moreover, our findings suggest that, in the virtual setting, the boundary of team membership is not centrally associated with different learning... View Details
Keywords: Martha Lagace