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- All HBS Web
(2,084)
- People (1)
- News (699)
- Research (1,117)
- Events (2)
- Multimedia (12)
- Faculty Publications (408)
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- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
the short-sighted and inward-looking approach to marketing that focuses on the needs of the company instead of defining the company and its products in terms of the customers' needs and wants. If IKEA founder and CEO Ingmar Kamprad had... View Details
- 23 Jan 2008
- First Look
First Look: January 23, 2008
technical, financial, and administrative resources to these innovative clinicians and facilitates the development of the ideas so they eventually become medical practice. While successful on many dimensions, Parrish is faced with the... View Details
Keywords: Martha Lagace
- 12 Aug 2014
- First Look
First Look: August 12
March 2014, Kevin Counihan, CEO of Access Health CT, Connecticut's state health insurance exchange, stops to consider the success it has experienced so far and to think about how to ensure its long-term... View Details
Keywords: Sean Silverthorne
- 08 Jan 2007
- Research & Ideas
Who Rises to Power in American Business?
Who achieves success and power in the United States? In the twentieth century, the easiest path to power was available to certain individuals—mainly men, mainly white—who were otherwise favored with the right religious, family,... View Details
Keywords: by Sean Silverthorne
- 13 Oct 2003
- Research & Ideas
How to Pick Managers for Disruptive Growth
We suspect that the mistakes happen when firms choose managers at any level—from CEO to business unit head to project manager—based on what we call "right stuff" thinking, borrowing the term from Tom Wolfe's famous book and the... View Details
Keywords: by Michael Raynor
- 02 Oct 2013
- What Do You Think?
Is Leadership an Increasingly Difficult Balancing Act?
and customers will react in a business world populated by leaders with these characteristics is another matter. Gerald Nanninga's comment suggests that it may not be an issue. As he put it, "Leaders have never had all the answers. It's about time we admit... View Details
Keywords: by James Heskett
- 24 Jul 2018
- Op-Ed
4 Ways Managers Can Exercise Their 'Agency' to Change the World
among graduates aiming for both success in business and beneficial impact on the world around them. They have come to believe that one can either succeed in business or enhance society—by expanding economic opportunity or by improving... View Details
Keywords: by George Serafeim
- 20 Apr 2010
- First Look
First Look: April 20
Lauder, L'Oreal, and Shiseido, have imagined beauty for us. This book provides the first authoritative history of the global beauty industry from its emergence in the nineteenth century to the present day, exploring how today's global giants grew. It shows how View Details
Keywords: Martha Lagace
- 15 Jan 2008
- First Look
First Look: January 15, 2008
American market. A successful engineer, entrepreneur, and sustainable development champion, Willums was CEO of Think Global AS (TH!NK), a privately held Norwegian maker of electric vehicles (EVs). Having... View Details
Keywords: Martha Lagace
- 12 Oct 1999
- Research & Ideas
Right from the Start: Common Traps for the New Leader
because they are incapable or outdated, or even wish to mislead. Falling Prey To Successor Syndrome At greatest risk is the new leader hired as second-in-command with the expectation that success will lead to promotion to the top... View Details
Keywords: by Dan Ciampa & Michael D. Watkins
- 26 Mar 2008
- First Look
First Look: March 26, 2008
him to drive significant change in an industry and Japanese society in the second half of the twentieth century. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=408039 Leadership in Energy: Jim Rogers at Cinergy Harvard Business... View Details
Keywords: Martha Lagace
- 09 Nov 2010
- First Look
First Look: November 9, 2010
system-wide revenues, Aaron's, a major rent-to-own supplier to the U.S. base of the pyramid, continues to grow in the recession, but CEO R.C. Loudermilk, Jr. wonders how long the company can sustain the fast growth rate of its past.... View Details
Keywords: Sean Silverthorne
- 04 Oct 2016
- First Look
October 4, 2016
https://cb.hbsp.harvard.edu/cbmp/product/217007-PDF-ENG Harvard Business School Case 816-066 Mohamed Azab and Seha Capital In January 2011, Mohamed Azab, founder and CEO of health care investment firm Seha Capital, made his first health... View Details
- 25 Mar 2001
- Research & Ideas
Who Wants to Be an Entrepreneur? [Part II]
1999 by chairman and CEO Michael Bronner, had all the scale anyone could ask for: to create a national customer-loyalty program (like airlines' frequent-traveler mileage points) which would pay consumers rebates on their shopping—not in... View Details
Keywords: by John S. Rosenberg
- 07 Aug 2000
- Research & Ideas
The Business of Biotech
years required to bring a drug to market—and the potential for failure looming every step of the way—the business of biotech is one of managing uncertainty over time. HBS professor Gary P. Pisano, a longtime observer of the industry, points to two key elements common... View Details
- 13 Mar 2005
- Research & Ideas
Reinforcing Values: A Public Dressing Down
always done. And when an organization has had a succession of leaders, resistance to change is even stronger. A legacy of disappointment and distrust creates an environment in which employees automatically condemn the next turnaround... View Details
Keywords: by David A. Garvin & Michael A. Roberto
- 02 Jan 2018
- First Look
First Look at New Research and Ideas, January 3, 2018
December 4, 2017 Harvard Business Review How a Fast-Growing Startup Built Its Sales Team for Long-Term Success By: Cespedes, Frank V., and David Mattson Abstract—It’s common for leaders of sales teams to focus almost exclusively on... View Details
Keywords: Sean Silverthorne
- 19 Apr 2004
- Research & Ideas
Ground-Floor Opportunities for Retail in India
diversified from there. Now, as CEO and managing director of Pantaloon Retail (India) Limited, he oversees thirty-two department stores in fifteen cities. "Ordinary people are buying what the rich can afford," he said, adding... View Details
- 09 Jun 2014
- Research & Ideas
The Manager in Red Sneakers
than those who dress conventionally. “You're saying, 'I'm so autonomous and successful that I can afford to dress in a nonconforming way'” Think Facebook CEO Mark Zuckerberg in his hoodie, or the late Apple... View Details
- 30 Jan 2019
- What Do You Think?
Who Will Measure up to These Two Remarkable Leaders?
Dimon, CEO of JP Morgan, whom he cited for his approach of “doing business in a first class way.” Dimon majored in psychology and economics at Tufts University and completed an MBA at the Harvard Business School. Darmody1 added other... View Details