Business Earnings - Publications - Faculty & Research

08 Dec 2015
Research & Ideas

You Won't Make It If You Fake It

The cover of last January's Harvard Business Review featured the subhead, "When it's OK to fake it till you make it." “Faking it” is the antithesis of authentic leadership. Following this advice is the most likely path to... View Details

Keywords: by Bill George

06 Jun 2012
What Do You Think?

Is Something Wrong with the Way We Work?

Summing Up Fixing the Way We Work There is a lot wrong with the way we work, but very little of this is due to new networking capabilities or communications technology. Neither can we blame increasing globalization and the demands of doing View Details

Keywords: by James Heskett; Consulting

28 May 2013
Research & Ideas

Can LEGO Snap Together a Future in Asia?

a factory in a low-cost location in Asia? Such a move over the next five to seven years would be full of risk, especially considering LEGO has had a checkered history of expansion—one such effort almost led to bankruptcy. So Harvard View Details

Keywords: by Kim Girard; Entertainment & Recreation

28 Sep 2015
Research & Ideas

Six Lessons from Mobile Money Ventures in Developing Countries

business strategy 101 for most entrepreneurs, so why have so many mobile money service offerings failed? It’s a question being studied by Rajiv Lal, the Stanley Roth, Sr. Professor of Retailing at Harvard View Details

Keywords: by Dina Gerdeman; Financial Services; Telecommunications

02 Apr 2010
What Do You Think?

Why Are Fewer and Fewer U.S. Employees Satisfied With Their Jobs?

focus on employees and more on business and profitability." Phil Clark posited that knowledge work that deals with intangible results and hard-to-pinpoint accomplishments "just isn't as satisfying" as work used to be. John... View Details

Keywords: by Jim Heskett

24 Jul 2000
Research & Ideas

Global Brands: Connecting With Consumers Across Boundaries

panelists at a Global Alumni Conference session addressing the topic "Global Brands: Connecting with Consumers across Boundaries," chaired by HBS associate professor Nancy F. Koehn, a business historian and author of the... View Details

Keywords: by James E. Aisner

09 Feb 2009
Research & Ideas

Uncompromising Leadership in Tough Times

long-term study of successful CEOs, some of them outlined in the August 2008 Harvard Business Review article, "The Uncompromising Leader," cowritten with Russell A. Eisenstat, Nathaniel Foote, Tobias Fredberg, and Flemming... View Details

Keywords: by Martha Lagace

08 Jan 2001
What Do You Think?

Have We Extended the Boundaries of the Firm Too Far?

with the action. Where both are high, he suggests "insourcing." Where both are low, outsourcing is the answer. Where ability is high and strategic risk low, an effort to establish a separate business opportunity (by "spin... View Details

Keywords: by James Heskett

03 Dec 2012
HBS Case

HBS Cases: Against the Grain

of Associate Professor Karthik Ramanna, the Henry B. Arthur Fellow of business ethics at Harvard Business School. In a nutshell, the case goes like this: "Jim" accepts a summer internship as a loan... View Details

Keywords: by Martha Lagace; Food & Beverage

08 Sep 2003
Research & Ideas

A Bold Proposal for Investment Reform

For companies to redeem credibility with investors, argue Harvard Business School professors Paul Healy and Krishna Palepu, "fundamental and even radical reforms must be made to the way America's markets process the flows of... View Details

Keywords: by Ann Cullen; Financial Services

11 Nov 2013
Research & Ideas

A Smarter Way to Reduce Customer Defections

individuals identified as likely to defect. The tricky part comes in figuring out exactly who should be targeted. “You have to look at the net profitability of the retention campaign” Sunil Gupta, the Edward W. Carter Professor of View Details

Keywords: by Dina Gerdeman; Retail; Service

23 Jul 2024
Research & Ideas

Forgiving Medical Debt Won't Make Everyone Happier

point—comes too late to have a meaningful impact on people's lives.” “We're not saying that medical debt doesn't matter,” says Harvard Business School Assistant Professor Raymond Kluender, the study’s lead author, noting researchers were... View Details

Keywords: by Rachel Layne; Health

01 Nov 2024
In Practice

Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times

burnout. Amid the uncertainty, Harvard Business School faculty share some research-backed insights for leaders, people managers, and job seekers. Sandra Sucher: Tech layoffs—It doesn’t have to be this way Tesla View Details

Keywords: by Rachel Layne; Technology; Information Technology

14 Oct 2013
Research & Ideas

Blockbuster! Why Star Power Works

quite risky—a few blockbuster flops can bring a company to ruin—the strategy is the best bet for entertainment companies to succeed over the long run, according to Anita Elberse, the Lincoln Filene Professor of Business Administration at... View Details

Keywords: by Sean Silverthorne; Entertainment & Recreation

04 Jun 2014
What Do You Think?

Does Internet Technology Threaten Brand Loyalty?

'technology' as a threat to customer loyalty . Loyalty is earned by meeting and exceeding expectations. Do that, and you can maintain loyal customers." AIM added, "It is not the advances in information technology that (have... View Details

Keywords: by James Heskett; Advertising; Consumer Products; Technology

05 Feb 2014
Research & Ideas

Can Putin Score Olympic Gold?

friendly, and you can get tickets, then the Games will probably enhance their image” "The Olympics is the most significant sports-based event in the world," says Stephen A. Greyser, professor emeritus in the Marketing unit at Harvard View Details

Keywords: by Michael Blanding; Sports; Advertising

29 Jan 2013
First Look

First Look: Jan. 29

research as well as economic, organizational, and cross-disciplinary methodologies. The innovative process is broadly considered here, as well as the technologies that result from it, including business model innovation, service-level... View Details

Keywords: Sean Silverthorne

19 Jul 2004
Research & Ideas

Your Customers: Use Them or Lose Them

Frei. Their customers are better off and the organizations earn a disproportionate share of the profits over their competitors. Frei, who spoke with HBS alumni on June 4 in a session titled "Capitalizing on the Power of the... View Details