Banks - Publications - Faculty & Research

September 1999
Article

Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study

By: F. Frei, R. Kalakota, A. Leone and L. Marx

Keywords: Performance; Information

Citation

Find at Harvard

August 1999
Article

Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking

By: F. Frei and P. Harker

Keywords: Business Processes; Measurement and Metrics; Banking Industry

Citation

Find at Harvard

July 1999 (Revised June 2000)
Case

Edward Jones

By: Michael E. Porter and Gregory C. Bond

Edward Jones is a leading, highly profitable retail brokerage firm with a unique strategy very different from those of its rivals. The case describes Jones's activities and allows a rich discussion of its positioning choices, supporting activities, and tradeoffs. Jones... View Details

Keywords: Financial Institutions; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Business Strategy; Competition; Competitive Strategy; Banking Industry; Banking Industry

Citation

Educators

Purchase

1999
Book

The Financing of Catastrophe Risk

By: Kenneth A. Froot

Keywords: Catastrophe Risk; Corporate Finance; Banking And Insurance; Hedging; Banking; Decision Choice And Uncertainty; Financial Markets; Insurance; Policy; Risk Management; Natural Disasters; Cost of Capital; Asset Pricing; Insurance Industry

Citation

Find at Harvard

1999
Chapter

The Limited Financing of Catastrophe Risk: An Overview

By: K. Froot

Keywords: Catastrophe Risk; Corporate Finance; Cost Of Capital; Banking And Insurance; Asset Pricing; Hedging; Banking; Natural Disasters; Insurance; Risk Management; Financial Markets; Policy; Insurance Industry

Citation

1999
Chapter

The Pricing of US Catastrophe Reinsurance

By: K. Froot and P. O'Connell

Keywords: Financial Markets; Catastrophe Risk; Corporate Finance; Cost Of Capital; Banking And Insurance; Asset Pricing; Hedging; Banking; Insurance; Natural Disasters; Policy; Risk Management; Insurance Industry; United States

Citation

June 1999
Teaching Note

Hamilton Financial Investments: A Franchise Built on Trust TN

By: Robert L. Simons and Antonio Davila

Teaching Note for (9-198-089). View Details

Keywords: Banking Industry; Banking Industry

Citation

Purchase

1999
Chapter

How Financial Firms Decide on Technology

By: Lorin M. Hitt, Frances X. Frei and Patrick T. Harker

Keywords: Financial Institutions; Decision Making; Technology; Banking Industry; Banking Industry

Citation

May 1999
Teaching Note

Xedia and Silicon Valley Bank Series TN

By: Paul A. Gompers

Teaching Note for (9-298-119), (9-298-120), (9-298-121), and (9-298-122). View Details

Keywords: Banking Industry

Citation

Purchase

1999
Chapter

Retail Banking

By: F. Frei, P. Harker and L. Hunter

Keywords: Commercial Banking; Banking Industry

Citation

April 1999 (Revised March 2001)
Case

Be Our Guest, Inc.

By: Dwight B. Crane and Penny Joseph

Be Our Guest is a rapidly growing equipment rental company with substantial seasonality in its revenues and profits. In the spring of 1998, the senior management team is reviewing its financial plans in preparation for a meeting with the company's bank. The case... View Details

Keywords: Financial Strategy; Borrowing and Debt; Banks and Banking; Revenue; Management Teams; Business Plan; Forecasting and Prediction; Utilities Industry; Service Industry

Citation

Educators

Purchase

March 1999 (Revised April 2017)
Teaching Note

Citibank: Performance Evaluation

By: Robert Simons and Antonio Dávila

Teaching Note for (9-198-048). View Details

Keywords: Strategy And Execution; Management Control Systems; Performance Measures; Performance Evaluation; Balanced Scorecard; Banking Industry

Citation

Purchase

1999
Chapter

The Global Financial System Project

By: Robert C. Merton and Peter Tufano

Keywords: International Finance; Globalized Markets and Industries; Projects; Banking Industry; Banking Industry

Citation

Read Now

1999
Working Paper

Value Creation and Process Management: Evidence from Retail Banking

By: Frances X. Frei and Patrick T. Harker

Citation

Read Now

February 1999 (Revised September 2001)
Teaching Note

Providian Trust: Tradition and Technology (A) TN

By: F. Warren McFarlan

Teaching Note for (9-398-008). View Details

Keywords: Banks and Banking; Banking Industry

Citation

Purchase

February 1999 (Revised April 1999)
Case

Guaranty Trust Bank PLC Nigeria (A)

By: Lynn S. Paine and Hal Hogan

Fola Adeola, the CEO of Nigeria's Guaranty Trust Bank and one of its founders in 1991, is considering what should be done to maintain the bank's original vision and vitality in the face of its rapid growth and success in the marketplace. Known for its high ethical... View Details

Keywords: Banks and Banking; Organizational Culture; Ethics; Planning; Expansion; Business Processes; Law; Banking Industry; Nigeria

Citation

Educators

Purchase