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      • August 1999
      • Article

      Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking

      By: F. Frei and P. Harker
      Keywords: Business Processes; Measurement and Metrics; Banking Industry
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      Frei, F., and P. Harker. "Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking." Journal of Service Research 1, no. 4 (August 1999): 300–312.
      • July 1999 (Revised June 2000)
      • Case

      Edward Jones

      By: Michael E. Porter and Gregory C. Bond
      Edward Jones is a leading, highly profitable retail brokerage firm with a unique strategy very different from those of its rivals. The case describes Jones's activities and allows a rich discussion of its positioning choices, supporting activities, and tradeoffs. Jones... View Details
      Keywords: Financial Institutions; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Business Strategy; Competition; Competitive Strategy; Banking Industry; Banking Industry
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      Porter, Michael E., and Gregory C. Bond. "Edward Jones." Harvard Business School Case 700-009, July 1999. (Revised June 2000.)
      • 1999
      • Book

      The Financing of Catastrophe Risk

      By: Kenneth A. Froot
      Keywords: Catastrophe Risk; Corporate Finance; Banking And Insurance; Hedging; Banking; Decision Choice And Uncertainty; Financial Markets; Insurance; Policy; Risk Management; Natural Disasters; Cost of Capital; Asset Pricing; Insurance Industry
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      Froot, Kenneth A., ed. The Financing of Catastrophe Risk. Chicago: University of Chicago Press, 1999.
      • 1999
      • Chapter

      The Limited Financing of Catastrophe Risk: An Overview

      By: K. Froot
      Keywords: Catastrophe Risk; Corporate Finance; Cost Of Capital; Banking And Insurance; Asset Pricing; Hedging; Banking; Natural Disasters; Insurance; Risk Management; Financial Markets; Policy; Insurance Industry
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      Froot, K. "The Limited Financing of Catastrophe Risk: An Overview." In The Financing of Catastrophe Risk, edited by Kenneth A. Froot, 1–22. Chicago: University of Chicago Press, 1999. (Revised from NBER Working Paper No. 6025, May 1997, and HBS Working Paper No. 98-023, September 1997.)
      • 1999
      • Chapter

      The Pricing of US Catastrophe Reinsurance

      By: K. Froot and P. O'Connell
      Keywords: Financial Markets; Catastrophe Risk; Corporate Finance; Cost Of Capital; Banking And Insurance; Asset Pricing; Hedging; Banking; Insurance; Natural Disasters; Policy; Risk Management; Insurance Industry; United States
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      Froot, K., and P. O'Connell. "The Pricing of US Catastrophe Reinsurance." In The Financing of Catastrophe Risk, edited by Kenneth A. Froot, 195–232. Chicago: University of Chicago Press, 1999. (Revised from NBER Working Paper No. 6043, May 1997, and HBS Working Paper No. 98-018, September 1997.)
      • June 1999
      • Teaching Note

      Hamilton Financial Investments: A Franchise Built on Trust TN

      By: Robert L. Simons and Antonio Davila
      Teaching Note for (9-198-089). View Details
      Keywords: Banking Industry; Banking Industry
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      Simons, Robert L., and Antonio Davila. "Hamilton Financial Investments: A Franchise Built on Trust TN." Harvard Business School Teaching Note 199-059, June 1999.
      • 1999
      • Chapter

      How Financial Firms Decide on Technology

      By: Lorin M. Hitt, Frances X. Frei and Patrick T. Harker
      Keywords: Financial Institutions; Decision Making; Technology; Banking Industry; Banking Industry
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      Hitt, Lorin M., Frances X. Frei, and Patrick T. Harker. "How Financial Firms Decide on Technology." In Brookings Wharton Papers on Financial Services, 1999, edited by Robert E. Litan and Anthony M. Santomero, 93–146. Washington, D.C.: Brookings Institution Press, 1999.
      • May 1999
      • Teaching Note

      Xedia and Silicon Valley Bank Series TN

      By: Paul A. Gompers
      Teaching Note for (9-298-119), (9-298-120), (9-298-121), and (9-298-122). View Details
      Keywords: Banking Industry
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      Gompers, Paul A. "Xedia and Silicon Valley Bank Series TN." Harvard Business School Teaching Note 299-076, May 1999.
      • 1999
      • Chapter

      Retail Banking

      By: F. Frei, P. Harker and L. Hunter
      Keywords: Commercial Banking; Banking Industry
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      Frei, F., P. Harker, and L. Hunter. "Retail Banking." In U.S. Industry in 2000: Studies in Competitive Performance, edited by David Mowrey. Washington, D.C.: National Academy Press, 1999.
      • April 1999 (Revised March 2001)
      • Case

      Be Our Guest, Inc.

      By: Dwight B. Crane and Penny Joseph
      Be Our Guest is a rapidly growing equipment rental company with substantial seasonality in its revenues and profits. In the spring of 1998, the senior management team is reviewing its financial plans in preparation for a meeting with the company's bank. The case... View Details
      Keywords: Financial Strategy; Borrowing and Debt; Banks and Banking; Revenue; Management Teams; Business Plan; Forecasting and Prediction; Utilities Industry; Service Industry
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      Crane, Dwight B., and Penny Joseph. "Be Our Guest, Inc." Harvard Business School Case 299-001, April 1999. (Revised March 2001.)
      • March 1999 (Revised April 2017)
      • Teaching Note

      Citibank: Performance Evaluation

      By: Robert Simons and Antonio Dávila
      Teaching Note for (9-198-048). View Details
      Keywords: Strategy And Execution; Management Control Systems; Performance Measures; Performance Evaluation; Balanced Scorecard; Banking Industry
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      Simons, Robert, and Antonio Dávila. "Citibank: Performance Evaluation." Harvard Business School Teaching Note 199-047, March 1999. (Revised April 2017.)
      • 1999
      • Chapter

      The Global Financial System Project

      By: Robert C. Merton and Peter Tufano
      Keywords: International Finance; Globalized Markets and Industries; Projects; Banking Industry; Banking Industry
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      Merton, Robert C., and Peter Tufano. "The Global Financial System Project." In The Intellectual Venture Capitalist: John H. McArthur and the Work of the Harvard Business School, 1980-1995, edited by T. K. McCraw and J. L. Cruikshank. Boston: Harvard Business School Press, 1999.
      • 1999
      • Working Paper

      Value Creation and Process Management: Evidence from Retail Banking

      By: Frances X. Frei and Patrick T. Harker
      Citation
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      Frei, Frances X., and Patrick T. Harker. "Value Creation and Process Management: Evidence from Retail Banking." Harvard Business School Working Paper, No. 99-109, March 1999.
      • February 1999 (Revised September 2001)
      • Teaching Note

      Providian Trust: Tradition and Technology (A) TN

      By: F. Warren McFarlan
      Teaching Note for (9-398-008). View Details
      Keywords: Banks and Banking; Banking Industry
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      McFarlan, F. Warren. "Providian Trust: Tradition and Technology (A) TN." Harvard Business School Teaching Note 399-047, February 1999. (Revised September 2001.)
      • February 1999 (Revised April 1999)
      • Case

      Guaranty Trust Bank PLC Nigeria (A)

      By: Lynn S. Paine and Hal Hogan
      Fola Adeola, the CEO of Nigeria's Guaranty Trust Bank and one of its founders in 1991, is considering what should be done to maintain the bank's original vision and vitality in the face of its rapid growth and success in the marketplace. Known for its high ethical... View Details
      Keywords: Banks and Banking; Organizational Culture; Ethics; Planning; Expansion; Business Processes; Law; Banking Industry; Nigeria
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      Paine, Lynn S., and Hal Hogan. "Guaranty Trust Bank PLC Nigeria (A)." Harvard Business School Case 399-110, February 1999. (Revised April 1999.)
      • February 1999 (Revised April 1999)
      • Case

      Guaranty Trust Bank PLC Nigeria (B)

      By: Lynn S. Paine and Hal Hogan
      Supplements the (A) case. View Details
      Keywords: Banking Industry; Nigeria
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      Paine, Lynn S., and Hal Hogan. "Guaranty Trust Bank PLC Nigeria (B)." Harvard Business School Case 399-111, February 1999. (Revised April 1999.)
      • February 1999 (Revised April 2001)
      • Case

      Guaranty Trust Bank PLC Nigeria (C)

      By: Lynn S. Paine and Hal Hogan
      Supplements the (A) case. View Details
      Keywords: Banking Industry; Nigeria
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      Paine, Lynn S., and Hal Hogan. "Guaranty Trust Bank PLC Nigeria (C)." Harvard Business School Case 399-112, February 1999. (Revised April 2001.)
      • February 1999
      • Case

      Guaranty Trust Bank PLC Nigeria (D)

      By: Lynn S. Paine and Hal Hogan
      Supplements the (A) case. View Details
      Keywords: Growth and Development; Trends; Moral Sensibility; Ethics; Organizational Culture; Law; Banking Industry; Nigeria
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      Paine, Lynn S., and Hal Hogan. "Guaranty Trust Bank PLC Nigeria (D)." Harvard Business School Case 399-116, February 1999.
      • February 1999
      • Article

      Interest-Rate Exposure and Bank Mergers

      By: B. C. Esty, Bhanu Narasimhan and Peter Tufano
      Keywords: Mergers and Acquisitions; Interest Rates; Banking Industry
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      Esty, B. C., Bhanu Narasimhan, and Peter Tufano. "Interest-Rate Exposure and Bank Mergers." Journal of Banking & Finance 23, nos. 2-4 (February 1999): 255–285.
      • January 1999 (Revised July 2003)
      • Case

      Shady Trail

      By: Arthur I Segel
      Holt Lunsford was intrigued by the packet of papers that lay in front of him. The papers comprised a brochure that Lonestar Bank had put together in an effort to sell the Shady Trail Distribution Center in Dallas, Texas. Shady Hill was a five-year-old,... View Details
      Keywords: Investment; Acquisition; Buildings and Facilities; Property; Partners and Partnerships; Decision Choices and Conditions; Distribution Industry; Real Estate Industry; Texas
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      Segel, Arthur I. "Shady Trail." Harvard Business School Case 899-143, January 1999. (Revised July 2003.)
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