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Show Results For
- All HBS Web
(18,452)
- People (20)
- News (9,054)
- Research (4,159)
- Events (245)
- Multimedia (1,601)
- Faculty Publications (1,798)
- 28 May 2019
- News
Rise in Unruly Behavior on Planes Is Tied to Stress of Flying
- 04 Dec 2018
- News
The Reason Many Ultrarich People Aren’t Satisfied With Their Wealth
- 31 Jul 2018
- News
On Breaking Convention
- 05 Jun 2018
- News
5 Ways Leaders Act Like Rebels (That'll Make You Successful, Too)
- 20 Mar 2018
- News
Has online grocery delivery reached a tipping point?
- 05 Jan 2018
- News
3 Ways to Think Outside the Box More Often
- 08 Feb 2012
- News
New money fund rules could speed consolidation
- 26 Oct 2016
- News
Why Rebel Employees Are Hard To Manage—And Good For The Bottom Line
- 02 Mar 2012
- News
HBS Profs on 3 Big Co. Lessons from Start-ups, and 3 So-Whats
- 17 Oct 2016
- News
Does China deserve a reputation as the land of copycats?
- 05 Mar 2012
- News
Josh Lerner Plans A Better Private Equity Database
- 21 Jun 2016
- News
As Airbnb Grows, So Do Claims of Discrimination
- 15 Jun 2016
- News
Pining for the cubicle? Believe it.
- 20 Apr 2016
- News
Rich People Pay More Taxes When There Is A Draft
- 14 Apr 2016
- News
Why Women Can't Negotiate Their Way Out of the Wage Gap
- 05 Apr 2012
- News
HBS's Noam Wasserman Brings Moneyball to Start-ups
- 12 Apr 2019
- Video
Celebrating General Shoe Company, the Inaugural HBS Case
- April 2006
- Background Note
Informing Service Management with Customer Data
By: Frances X. Frei and Dennis Campbell
Taught as the third module in a Harvard Business School course on Managing Service Operations. Explores the role of data analysis in ongoing service management. Describes how to realize the maximum amount of value from analyses and use this information in... View Details
Keywords: Decision Making; Design; Analytics and Data Science; Service Operations; Mathematical Methods; Value
Frei, Frances X., and Dennis Campbell. "Informing Service Management with Customer Data." Harvard Business School Background Note 606-097, April 2006.
- 11 Apr 2012
- News