Developing Effective Managers - Publications - Faculty & Research

15 Apr 2019
Research & Ideas

Infographic: Can I Please Speak to an Actual Person?

Based on the Working Paper, Mitigating the Negative Effects of Customer Anxiety through Access to Human Contact (pdf) by Michelle A. Shell and Ryan W. Buell. Shell is a doctoral student at Harvard Business School, and Buell is the UPS... View Details

Keywords: by Katherine Vizcardo and Danielle Kost; Service

15 May 2020
Research & Ideas

Find Your Pragmatic Path through Radical Uncertainty

can I safely clean and store my purchases? We have to consider how our actions and communications can help overcome the effects on our critical relationships during social distancing. Many of us also are eager to help address the urgent... View Details

Keywords: by Howard Stevenson, Eugene B. Kogan, and Shirley Spence

14 Feb 2018
News

A ‘Hopeaholic’ Promotes Diversity, Inclusion, and Equality in the Workplace

Ina Coleman (MBA 1986) found her professional calling by empowering others to take action for gender equality, inclusion, and diversity in their work environments. An organizational development consultant at Sirenia Partners, Coleman... View Details

01 Sep 2008
News

Building a Better MBA

the December/ January 2008 issue of the Academy of Management Journal in which they question the value of business school research. Henry Mintzberg of McGill University in Montreal devoted a book to his contention that “conventional MBA... View Details

Keywords: Roger Thompson; Colleges, Universities, and Professional Schools; Educational Services

24 Apr 2014
News

A social enterprise visionary

Believing that there was a pressing need for management education that would prepare leaders for the nonprofit sector, the late Wall Street executive John C. Whitehead (MBA 1947, LLD 1995) inspired and supported the creation of the Social... View Details

02 Jan 2008
Research & Ideas

Most Popular Stories 2007

Flat With apologies to Thomas Friedman, managers who believe the hype of a flat world do so at their own risk, says HBS professor Pankaj Ghemawat. National borders still matter a lot for business strategists. While identifying... View Details

Keywords: by Sean Silverthorne

19 Mar 2015
News

Walter Salmon Remembered

subsequently developed a great career as a marketing professor. Thank you, Professor Salmon, for a wonderful experience. Jose M. Faustino (MBA 1963) Professor Walter Salmon was, perhaps, the member of the HBS faculty who was most... View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

23 Aug 2010
Research & Ideas

The Drive to Acquire’s Impact on Globalization

reward their own drives." Inspired by the writings and insights of Charles Darwin, specifically his 1871 masterwork The Descent of Man, Lawrence's new book, Driven to Lead: Good, Bad, and Misguided Leadership, offers managers an... View Details

Keywords: by Paul R. Lawrence

August 1992
Case

Otis Pacific Asia Operations (A): National Challenges

By: Michael Y. Yoshino

Describes the elevator market and Otis's competitive position in four markets: Hong Kong, Malaysia, India, and Japan. The student is asked to evaluate the strategic and competitive challenges in each market, especially in light of strong Japanese competition across the... View Details

Keywords: Marketing Strategy; Network Effects; Problems and Challenges; Global Strategy; Goals and Objectives; Service Delivery; Competitive Advantage; Competition; Technology Industry; Manufacturing Industry; India; Japan; Malaysia; Hong Kong

Citation

Educators

Purchase

25 Oct 2004
Research & Ideas

Planning for Surprises

effectively ward off a predictable surprise." What's a veil of ignorance and how can it help executives avoid predictable surprises? A: American philosopher John Rawls developed the concept of a veil of... View Details

Keywords: by Martha Lagace

Web

Credential of Digital Innovation and Strategy | HBS Online

. Overview Syllabus Enrollment Stories FAQs Apply Now Key Concepts Adopt an innovative mindset with a broad understanding of digital transformation and how to develop and execute a future-ready business strategy Explore digital tools and... View Details

05 Aug 2008
First Look

First Look: August 5, 2008

savings in the development of art assets for their video games. However, the firm's management find themselves at a point at which they feel they need to make a strategic decision that will enable Glass Egg... View Details

Keywords: Martha Lagace

April 2007
Article

Wintel: Cooperation and Conflict

By: Ramon Casadesus-Masanell and David B. Yoffie

We study competitive interactions between Intel and Microsoft, two producers of complementary products. In a system of complements, like the PC, the value of the final product depends on how well the different components work together. This, in turn, depends on the... View Details

Keywords: Conflict and Resolution; Competition; Cooperation; Value; Performance Effectiveness; Research and Development; Motivation and Incentives; Investment; Price; Product Launch; Product

Citation

Find at Harvard

01 Dec 2008
News

NYC Club Hosts Nonprofits

accountability and governance, and development and marketing. Professor Kash Rangan, who cochairs the School’s Social Enterprise Initiative, reviewed his research on nonprofit trends. Professor John Quelch, a marketing expert, focused on... View Details

15 Oct 2008
First Look

First Look: October 15, 2008

of Maine by Colgate—to ascertain what is distinctive about the merger process and to analyze the elements critical to success. We develop suggestions about how other companies considering similar arrangements might best View Details

Keywords: Martha Lagace

27 Apr 2009
Research & Ideas

Building Businesses in Turbulent Times

explains how large and small companies can position themselves to survive—and thrive—in turbulent times. Applegate is head of the School's Entrepreneurial Management Unit and faculty chair of the Executive Education Owner/President View Details

Keywords: by Staff

Fast Answer

National Bureau of Economic Research (NBER) working papers

working papers annually. Key focus areas include developing new statistical measurements, estimating quantitative models of economic behavior, and analyzing the effects of public policies. Access NBER... View Details

17 Nov 2021
News

Why Inclusion Benefits the Economy and Economics

28 Mar 2011
Research & Ideas

Why Manufacturing Matters

a real question in my mind whether companies here will continue to be competitive in developing flat-panel display innovations. Thompson: So exporting manufacturing ultimately drains away American innovation? Pisano: Absolutely. That's... View Details

Keywords: by Roger Thompson; Manufacturing

06 Apr 2015
Research & Ideas

After Germanwings, More Attention Needed on Employee Mental Health

him fly at all. That discussion is a rare surfacing of an issue too often ignored—the problem of mental health in the workplace. “A very interesting question to ask is whether the tragedy will be good or bad for treatment and management... View Details

Keywords: by Michael Blanding; Health; Air Transportation

Publications