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  • May 2024 (Revised January 2025)
  • Technical Note

Education Technology: A Technical Note

By: Boris Groysberg
This note considers educational technology as it intersects with HR technology. View Details
Keywords: Edtech; HR; AI; Data Science; Competency and Skills; Talent and Talent Management; Human Resources; Personal Development and Career; Education Industry; Technology Industry; United States
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Groysberg, Boris. "Education Technology: A Technical Note." Harvard Business School Technical Note 424-003, May 2024. (Revised January 2025.)
  • December 23, 2022
  • Article

What the World Cup Can Teach Business Leaders About Top Performers

By: Boris Groysberg, Sascha L. Schmidt, Abhijit Naik and Harry Krueger
Our people are our greatest source of competitive advantage." This sentiment is often heralded in companies by everyone from middle managers to HR professionals to CEOs. It is a great sound bite. The problem: It is not true—at least, not entirely. View Details
Keywords: Soccer; Performance; Business; Leadership; Competitive Advantage; Selection and Staffing; Talent and Talent Management
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Groysberg, Boris, Sascha L. Schmidt, Abhijit Naik, and Harry Krueger. "What the World Cup Can Teach Business Leaders About Top Performers." Newsweek (December 23, 2022), 16–20.
  • October 2023
  • Supplement

Making Progress at Progress Software (B)

By: Katherine Coffman, Hannah Riley Bowles and Alexis Lefort
In this case, the Human Capital team at Progress Software has identified that some employees have a hard time understanding how to advance within Progress. This realization leads the team to develop several major people-process innovations: the introduction of... View Details
Keywords: Leading Change; Negotiation; Organizational Culture; Performance Evaluation; Prejudice and Bias; Talent and Talent Management; Employees; Technology Industry; United States; Bulgaria
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Coffman, Katherine, Hannah Riley Bowles, and Alexis Lefort. "Making Progress at Progress Software (B)." Harvard Business School Supplement 924-011, October 2023.
  • 01 Nov 2024
  • In Practice

Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times

the layoff research of our colleagues as a touchpoint, we are troubled by the potential long-term costs of this trend, including reduced innovation, lower team engagement, and attrition of talented people. The path to competitive... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • 22 Jun 2011
  • Sharpening Your Skills

Sharpening Your Skills: Motivation

Questions To Be Answered What's the best bonus program to boost sales productivity? Can companies inspire heroism in employees? Can employers promote moral behavior? Does money lead to creativity? What's The Best Bonus Program To Boost Sales Productivity? Do Bonuses... View Details
Keywords: Re: Multiple Faculty
  • December 2007 (Revised February 2009)
  • Case

Don Jenkins: Resigning from the Firm

By: Boris Groysberg, Geoff Eckman Marietta and Steven Manchel
Don Jenkins, a star event planner at a large firm, resigns to take a position at a boutique firm. However, Don may have made some mistakes when departing that could be trouble later on down the road. The case can be used to teach the business and legal aspects of... View Details
Keywords: Talent and Talent Management; Resignation and Termination; Retention; Law; Service Industry
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Groysberg, Boris, Geoff Eckman Marietta, and Steven Manchel. "Don Jenkins: Resigning from the Firm." Harvard Business School Case 408-094, December 2007. (Revised February 2009.)
  • June 2014
  • Teaching Note

Doing Deals and Leading Teams at XAF Partners

By: Boris Groysberg, Sarah L. Abbott and Robin Abrahams
Private equity firm XAF Partners had grown steadily over the last decade, establishing offices across Asia. At the end of their day-long partners' retreat, several firm partners discuss the challenges they face as "producing managers." These include collaboration and... View Details
Keywords: Management; Time Management; Development; Competency and Skills; Talent and Talent Management; Leadership; Growth and Development Strategy; Business or Company Management; Management Practices and Processes; Financial Services Industry; China
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Groysberg, Boris, Sarah L. Abbott, and Robin Abrahams. "Doing Deals and Leading Teams at XAF Partners ." Harvard Business School Teaching Note 414-060, June 2014.
  • 28 Oct 2001
  • What Do You Think?

What Can We Expect in the Other War?

things that talented managers seek: exciting work, personal development, a balanced lifestyle, a great company, and recognition and rewards for individual contributions. It is a war led by top management, but carried out at all levels in... View Details
Keywords: by James Heskett
  • 26 Jan 2009
  • Research & Ideas

Where is Home for the Global Firm?

about the best location or locations for managerial talent, for instance, they should be aware that reallocating talent is neither costless nor easy. Interpersonal relationships and internal communication networks rise in importance. As... View Details
Keywords: by Martha Lagace
  • January 2006 (Revised June 2008)
  • Case

Lehman Brothers (A): Rise of the Equity Research Department

By: Ashish Nanda, Boris Groysberg and Lauren Prusiner
Under Jack Rivkin's leadership, Shearson Lehman's research department rose from relative obscurity to the highest ranking research department on Wall Street within three years. When Rivkin is promoted to head of equity, he wonders how to succeed in his new position. A... View Details
Keywords: Talent and Talent Management; Leadership; Service Operations; Organizational Culture; Research; Alignment
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Nanda, Ashish, Boris Groysberg, and Lauren Prusiner. "Lehman Brothers (A): Rise of the Equity Research Department." Harvard Business School Case 906-034, January 2006. (Revised June 2008.)
  • 21 Apr 2008
  • Research & Ideas

The New Math of Customer Relationships

It's the E=MC2 of customer loyalty. Deeply satisfied employee = deeply satisfied customer = lifelong profit. Harvard Business School professor emeritus Jim Heskett and professor Earl Sasser have pursued this seemingly simple equation in books including Service... View Details
Keywords: by Sean Silverthorne
  • May 2000 (Revised October 2001)
  • Case

Dell Ventures

By: Paul A. Gompers, Carin-Isabel Knoop and Cate Reavis
Describes the rationale behind the strategy and structure of Dell Computer Corp.'s VC arm, Dell Ventures. While Dell Ventures had a phenomenal year one, it faced a number of challenges including dealing with market risks, finding and retaining talent, maintaining... View Details
Keywords: Business Divisions; Talent and Talent Management; Goals and Objectives; Risk Management; Organizational Structure; Interests; Business Strategy; Computer Industry
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Gompers, Paul A., Carin-Isabel Knoop, and Cate Reavis. "Dell Ventures." Harvard Business School Case 200-062, May 2000. (Revised October 2001.)
  • 10 Dec 2001
  • Research & Ideas

Governance in India and Around the Globe

is a global market for technical talent. Second, capital plays a smaller role in software than in most other global industries. Thus, one can, to some extent, isolate the impact of global talent markets from the effect of global capital... View Details
Keywords: by Tarun Khanna & Krishna Palepu; Technology
  • September 2020
  • Teaching Note

Mary Guerrero and the Advancement of Latinx Talent: Developing an Employee Resource Group at a Top Tier Bank (A) and (B)

By: Rosabeth Moss Kanter and Amy Hernandez Turcios
Teaching Note for HBS Case Nos. 321-017 and 321-018. View Details
Keywords: Latinx; Bank; Latin America; Representation; Scale; Inclusion; Coalition; Resources; Talent and Talent Management; Diversity; Ethnicity; Banks and Banking; Leadership
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Kanter, Rosabeth Moss, and Amy Hernandez Turcios. "Mary Guerrero and the Advancement of Latinx Talent: Developing an Employee Resource Group at a Top Tier Bank (A) and (B)." Harvard Business School Teaching Note 321-072, September 2020.
  • October 2001 (Revised March 2002)
  • Case

Perlegen Sciences

By: Linda A. Hill and Nicole Tempest
As a biotech start-up company involved in studying human genomes, Perlegen needed to develop an organization that fostered innovation and teamwork among a group of highly trained professionals from both the science and technology fields. Perlegen's CEO, Brad Margus,... View Details
Keywords: Innovation Leadership; Groups and Teams; Management Teams; Problems and Challenges; Business Startups; Genetics; Talent and Talent Management; Innovation Strategy; Biotechnology Industry
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Hill, Linda A., and Nicole Tempest. "Perlegen Sciences." Harvard Business School Case 402-026, October 2001. (Revised March 2002.)
  • March 2011 (Revised February 2012)
  • Case

Innovation and Growth at Actelion Ltd.

By: Gary P. Pisano, Daniela Beyersdorfer and Ruth Dittrich
In late 2010, Jean-Paul Clozel, CEO of the Swiss biotech pharmaceuticals firm Actelion, looks back on a successful decade. The small venture that he had started with a few of his scientist colleagues in the late 1990s to discover novel medicine in a research-driven... View Details
Keywords: Business Model; Talent and Talent Management; Innovation and Management; Leadership; Growth and Development Strategy; Product Development; Organizational Culture; Research and Development; Biotechnology Industry; Pharmaceutical Industry; Switzerland
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Pisano, Gary P., Daniela Beyersdorfer, and Ruth Dittrich. "Innovation and Growth at Actelion Ltd." Harvard Business School Case 611-065, March 2011. (Revised February 2012.)
  • March 2022
  • Case

DealShare: Social E-Commerce for the Indian Mass Market

By: Krishna G. Palepu and Malini Sen
Launched in September 2018, e-retail startup DealShare has created a tech-enabled model for the Indian mass market that allows customers to buy together, save money on good quality goods, and at the same time have fun. It targets customers who are still getting used to... View Details
Keywords: Business Model; Disruption; Trends; Talent and Talent Management; Customer Focus and Relationships; Value; Cost vs Benefits; Value Creation; Internet and the Web; India
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Palepu, Krishna G., and Malini Sen. "DealShare: Social E-Commerce for the Indian Mass Market." Harvard Business School Case 322-099, March 2022.
  • October 2015
  • Case

A Challenger's Strategy: Pinar Abay at ING Bank Turkey

By: Paul M. Healy, Gautam Mukunda and Esel Çekin
In 2013, Pinar Abay was appointed as the CEO of ING Bank Turkey. At 34, she was the youngest bank CEO in Turkey's history. Her appointment raised eyebrows because of her youth and because her career at McKinsey had given her no day-to-day bank management experience.... View Details
Keywords: Leadership; Change Management; Talent and Talent Management; Organizational Culture; Emerging Markets; Transformation; Banks and Banking; Growth and Development Strategy; Banking Industry; Turkey
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Healy, Paul M., Gautam Mukunda, and Esel Çekin. "A Challenger's Strategy: Pinar Abay at ING Bank Turkey." Harvard Business School Multimedia/Video Case 116-701, September 2015.
  • July 2010 (Revised September 2011)
  • Background Note

Hiring Professionals in China: A Practitioner's Guide

By: Heidi K. Gardner
This note outlines how leading professional service firms operating in China revise their standard hiring practices to fit local challenges and customs. Based on interviews with professionals in a number of established accounting, strategy consulting, and executive... View Details
Keywords: Talent and Talent Management; Globalized Firms and Management; Employees; Selection and Staffing; Service Industry; China
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Gardner, Heidi K. "Hiring Professionals in China: A Practitioner's Guide." Harvard Business School Background Note 411-029, July 2010. (Revised September 2011.)
  • 30 Mar 2015
  • Research & Ideas

Managing the Family Business: Preparing to Sell

mechanisms (forums for discussions and decisions, plus rules, policies, and agreements) to help the family make decisions and keep family members informed, united, and hopefully committed to future investments by the family. 4. Talent... View Details
Keywords: by Jonathan Pellegrin; Food & Beverage; Retail
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