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Show Results For
- All HBS Web
(966)
- People (1)
- News (399)
- Research (485)
- Events (2)
- Multimedia (29)
- Faculty Publications (215)
- 14 Mar 2019
- News
The Merchant of Osaka
visits a noodle shop with an unnecessarily long wait, for example, she’ll reengineer the process in her mind: move the food there, put one employee here instead of two to reduce the line by half. “I’m pretty sure the owner would not... View Details
Keywords: Health, Social Assistance
- 21 Jul 2009
- First Look
First Look: July 21
Target's faltering performance during an economic downturn led an activist shareholder to initiate a proxy fight. Target Corporation, the second largest discount store retailer in the U.S., had competed successfully against industry leader Wal-Mart for years by... View Details
Keywords: Martha Lagace
- 05 Feb 2009
- Research & Ideas
In Praise of Marketing
among many consumers than any political party, trade union, church, or mosque. Indeed, Starbucks founder Howard Schultz sought to make his coffee shops the "third place" in our lives, after home and work. Marketing is an... View Details
- 10 May 2022
- News
Alumni Achievement Awards 2022
in his big leather chair and knew I wanted to be in business someday. Those visits entered my DNA.” Culture shock: “My HBS study group had a good laugh when we went grocery shopping together. I was absolutely overwhelmed by choosing from... View Details
- 01 Feb 1997
- News
Doing It Your Way
million and employs more than 300 people. Ghosh is optimistic about opportunities in the burgeoning world of electronic commerce. "The Internet is completely changing the way we do business," he says. —J.A.R. « Back Healthy Competition If you've ever had to View Details
- 06 Dec 2021
- News
Rescue & Recovery
a lot of strife,” Kordestani says. “We decided to make the most of this crisis and change everything that needed to be changed, all in one go.” Susan Morris watches her son enjoy a lollipop from her shop in Gbarnga, Liberia, which she... View Details
- 26 Oct 2009
- Lessons from the Classroom
The New Deal: Negotiauctions
the seller can back out at any time between the signing and the closing by paying the buyer a "breakup fee," which might compensate the buyer for out-of-pocket expenses. The seller gets the ability to shop around. The buyer... View Details
Keywords: by Julia Hanna
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
important issues to the fore. Wingspanbank is an Internet-only bank that markets itself with the claim, "If your bank could start over, this is what it would be." Created in a record four months and launched with a huge advertising campaign last summer, Wingspanbank... View Details
Keywords: by Susan Young
- 01 Feb 2000
- News
Financial Services 24/7
provides one-stop shopping for financial services. Its user-friendly interface is designed so that customers only need to fill out one application for all the products it offers. The services that Wingspanbank offers include checking and... View Details
Keywords: Susan Young
- 17 Jun 2002
- Research & Ideas
A Litmus Test for Entrepreneurs
delivery, as Domino's does in the United States. Pujals recognized, however, that he knew little about making pizza or delivering fast food, let alone how such a business might function in the Spanish market. So he decided to start small, with a single View Details
Keywords: by Walter Kuemmerle
- 04 May 2017
- News
Going the Distance
12, bought his first sailboat with money saved from collecting and recycling his neighbors’ newspapers. Although he dreamed of being a marine biologist, Frey’s academic passion was engineering, which sprang from working in a machine shop... View Details
Keywords: Jill Radsken
- 01 Oct 1996
- News
Leading In a New Era
being brought on by the board at Liz Claiborne as vice chairman and COO in 1994. Founded in 1976 by fashion designer Liz Claiborne, her husband, Arthur Ortenberg, and two other partners, the tiny shop had rocketed to success in its first... View Details
Keywords: Nancy O. Perry
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
changed drastically in recent years. The growth in the e-commerce market had declined significantly. Furthermore, the advancement of AI and big data was turning shopping into a boundaryless experience—consumers could purchase products... View Details
Keywords: Dina Gerdeman
- 12 Feb 2019
- First Look
New Research and Ideas, February 12, 2019
large positive effects. Our results highlight the importance of mitigating user costs in small-value transactions. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=55630 The Impact of Increasing Search Frictions on Online View Details
Keywords: Dina Gerdeman
- 14 Mar 2017
- First Look
First Look at New Research, March 14
college campuses and other venues concerned with shootings? Should SST adapt the hardware and the software for indoor applications, like shopping malls and movie theaters? Was the next step in the company’s growth a move towards citywide... View Details
Keywords: Sean Silverthorne
- 08 Jun 2009
- Research & Ideas
The Return of the Salesman
shops year after year. These relationship-oriented salespeople, often in the business-to-business field, are primarily interested in getting to know their customers and their customers' needs over the years. Hence they have a very... View Details
- 12 Jan 2016
- First Look
January 12, 2016
sellers to merchandise companies, and has built relationships with artists by providing a one stop shop to update current band information across most major music sites simultaneously. BandPage's most recent project has been to... View Details
Keywords: Carmen Nobel
- 02 Dec 2016
- News
The Story Behind the Stories
here, we talk about business. No politics. Nothing that happened before. We talk about earning money. Making money for our families. And moving our lives forward. And while, yes, they were making baskets, those baskets being made were being sold at a little View Details
- 03 May 2013
- News
Looking Through Glass, Historically
Glass molds were expensive, but glass decorators could create novelty on existing blanks. Most of Westmoreland's talented decorators were immigrants from central Europe and its decorating and cutting shops were non-union. At the shows,... View Details
- 10 Jan 2005
- Research & Ideas
The Knowledge Coach
"Deep smarts," as Harvard Business School professor emerita Dorothy Leonard and collaborator Walter Swap see the term, is the intuition, judgement, and knowledge, both explicit and tacit, that is stored in the heads and hands of your employees. It's the... View Details
Keywords: by Dorothy Leonard & Walter Swap