community service - Publications - Faculty & Research

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Marketing Awards & Honors - Faculty & Research

Zhang : Winner of the 2020 Emerald Literati Award for Highly Commended Papers for "From Words to Pixels: Text and Image Mining Methods for Service Research" ( Journal of Service Management , 2019) with... View Details

10 Mar 2009
First Look

First Look: March 10, 2009

Nanda and Tarun Khanna Abstract This study explores the importance of cross-border social networks for entrepreneurs in developing countries by examining ties between the Indian expatriate community and local entrepreneurs in India's... View Details

Keywords: Martha Lagace

17 Dec 2013
First Look

First Look: December 17

theoretical and practical implications of our research. Publisher's link: http://francescagino.com/#/motivation_research August 2013 Journal of Economics and Management Strategy Doing Well by Doing Good? Community Development Venture... View Details

Keywords: Carmen Nobel

16 May 2005
Research & Ideas

Nonprofit Networking: The New Way to Grow

training, independent living skills, and communication skills, to improve services to communities. Peacock told them that Guide Dogs was willing to take on the mobility piece since that was its area of... View Details

Keywords: by Martha Lagace

25 Aug 2003
Research & Ideas

Why IT Does Matter

management should understand about IT is its associated economics. Driven by Moore's Law, those evolving economics have enabled every industry's transaction costs to decrease continually, resulting in new economics for the firm and creating the feasibility of products... View Details

Keywords: by F. Warren McFarlan & Richard L. Nolan

13 Nov 2017
Blog Post

5 Worries I Had about Applying to HBS

case method can seem like it requires more work than a traditional lecture, but you get more out of it. 4. I wouldn’t fit into the community at HBS Having lived in Nigeria all my life, I was a bit worried that I wouldn’t fit in. I... View Details

24 Sep 2018
Research & Ideas

How Cost Accounting is Improving Healthcare in Rural Haiti

Medical records at a healthcare clinic in Lascahobas, Haiti. Ryan McBain A few years ago, the Boston-based nonprofit health care organization Partners in Health (PIH) set out to quantify the cost of primary care for its patients--specifically those who visited the... View Details

Keywords: by Carmen Nobel; Health

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Privacy Policy & Legal Info | HBS Online

you what information you must provide to receive the Service or Website functionality by designating it as required at the time of collection or through other appropriate means. Marketing Communications and... View Details

13 Feb 2006
Research & Ideas

When Gender Changes the Negotiation

The last few months have been trying for Maureen Park, the managing director of a small portfolio management firm. The firm's parent company, a large financial services concern, was performing below forecasts, and morale among Park's... View Details

Keywords: by Dina W. Pradel, Hannah Riley Bowles & Kathleen L. McGinn

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John H. McArthur | About

John H. McArthur 1934—2019 John H. McArthur, a member of the Harvard Business School community for more than six decades—as student (MBA 1959 and DBA 1963), as faculty member (beginning in 1962), as Dean (from 1980 to 1995), and as Dean... View Details

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Aerospace/Defense Agriculture Auto Communications E-Commerce E-Education Energy Entertainment Financial Services Food/Beverage Health/Medical Hospitality Insurance Manufacturing Non-Profit Pharmaceuticals... View Details

22 Feb 2022
News

A World of Difference

Frances Frei and Francesca Gino (Image by John Ritter) Frances Frei, the UPS Foundation Professor of Service Management, is an expert in the intersection of leadership and inclusion. Francesca Gino, the Tandon Family Professor of Business... View Details

Keywords: Jen McFarland Flint

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

pandemic. Consumers consider the brands they use to be trusted partners and look to them for information about the crisis and how it is affecting their companies, employees, and the products and services they provide. Brands should try to... View Details

Keywords: by Jill Avery and Richard Edelman

06 May 2021
HBS Case

How Four Women Made Miami More Equitable for Startups

her hometown of New Orleans before moving to Miami. Gibson shifted her focus to cultivating higher-wage jobs in marginalized communities and drew on her background in environmental sciences to form EcoTech Visions, a company providing... View Details

Keywords: by Carolyn DiPaolo

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Courses by Faculty Unit - Course Catalog

Managing and Innovating in Financial Services David Scharfstein Spring 2025 Q3Q4 3.0 Market Perspectives (previously Finance and Capitalism) Robin Greenwood Richard Ruback Fall 2024 Q1Q2 3.0 Private Equity Finance Victoria Ivashina Ted... View Details

27 Apr 2020
Research & Ideas

How Remote Work Changes What We Think About Onboarding

service providers—that are hiring to fill new demand. Also, remote work will quickly become more the norm than the exception on the other side of the pandemic, so organizations should start learning now how to prepare for the Work from... View Details

Keywords: by Boris Groysberg

31 Jul 2017
HBS Case

It’s Hard to Fix the Family Business Without Offending the Family

processes and procedures work, dealing with problematic financial accounting, and facing the possibility of deteriorating service as the patriarch pulls away. “This is much harder than anything I find in my big-company cases, and it’s all... View Details

Keywords: by Julia Hanna; Food & Beverage

14 Jan 2022
News

Nohria’s Next Move

In a message to the HBS community this week, former Dean Nitin Nohria shared his next chapter. “I am pursuing a new adventure as the Executive Chairman of Thrive Capital, a firm that invests in and builds technology-enabled companies.”... View Details

15 Mar 2017
Lessons from the Classroom

More Than 900 Examples of How Climate Change Affects Business

This word cloud is composed of blog posts by more than 900 students describing how individual organizations are likely to be affected by climate change. Image by Patrick Clapp Last fall, first-year MBA students at Harvard Business School received a new assignment in... View Details

Keywords: by Carmen Nobel; Green Technology

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Faculty - Race, Gender & Equity

(HMC).... Frances X. Frei UPS Foundation Professor of Service Management Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders accelerate performance and... View Details

Publications