Publications

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Article

Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part II

By: Robert S. Kaplan and David P. Norton

Keywords: Balanced Scorecard; Transformation; Performance; Measurement and Metrics; Strategy; Management

May 2018
Case

Kaiser Permanente Colorado: Primary Care Plus

By: Robert S. Kaplan and Mahek A. Shah

A geriatrician in Kaiser Permanente’s Colorado region is concerned with the high and growing cost of treating the elderly population. She introduces a new care model, Primary Care Plus, using an interdisciplinary team of a primary care doctor, palliative care... View Details

Keywords: Primary Health Care; Elderly Patients; Integrated Practice Unit; Interdisciplinary Care; Health Care and Treatment; Age; Cost Management; Performance Improvement; Health Industry; United States; Colorado

Educators

January 1996 (Revised July 1996)
Case

Rabobank Nederland

By: Kenneth A. Merchant and Robert S. Kaplan

Describes the account manager's role and the history of one credit application. The purpose is to evaluate various methods the bank uses to influence account managers' behaviors. Also describes some alternatives being considered to improve the information systems used... View Details

Keywords: Financial Management; Managerial Roles; Accounting; Information Management; Banks and Banking; Power and Influence; Banking Industry; Netherlands

Article

Better Accounting Transforms Health Care Delivery

By: Robert S. Kaplan and Mary L. Witkowski

The paper describes the theory and preliminary results for an action research program that explores the implications from better measurements of health care outcomes and costs. After summarizing Porter's outcome taxonomy (Porter 2010), we illustrate how to use process... View Details

Keywords: Activity Based Costing and Management; Research; Health Care and Treatment; Health Industry

December 1992 (Revised May 1999)
Supplement

Peoria Engine Plant (B)

By: Amy P. Hutton and Robert S. Kaplan

Designed to supplement Peoria Engine Plant (A). View Details

Keywords: Auto Industry

January 1982
Article

Empirical Analysis of the Commercial Loan Classification Decision

By: Robert S. Kaplan and J. Richard Dietrich

Keywords: Theory; Financing and Loans; Decision Making

February 1991
Case

Burlington Northern: The ARES Decision (A)

By: Julie H. Hertenstein and Robert S. Kaplan

Burlington Northern's decision whether to invest in ARES, an automated train control system, is a ($350 million) strategic investment in information technology. Although set in a service industry (railroad) the issues around this decision arise in many organizations... View Details

Keywords: Investment; Rail Transportation; Information Technology; Competitive Strategy; Performance Evaluation; Performance Effectiveness; Cost vs Benefits; Technology Adoption; Technological Innovation; Customers; Quality; Rail Industry

Educators

December 2008
Article

Protect Strategic Expenditures

By: Robert S. Kaplan and David P. Norton

Keywords: Strategy

Article

How Strategy Maps Frame an Organization's Objectives

By: Robert S. Kaplan and David P. Norton

Keywords: Strategy; Organizations; Goals and Objectives

Article

Leading Change with the Balanced Scorecard

By: Robert S. Kaplan and David P. Norton

Keywords: Leadership; Change; Balanced Scorecard

01 Jun 2010
News

Faculty Research Online

been adopted by thousands of private, public, and nonprofit enterprises around the world. Professor Robert S. Kaplan, who created the concept and tool with David Norton (DBA... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Mar 2009
News

Faculty Books

Mexico Since 1980 by Stephen Haber, Herbert S. Klein, Noel Maurer, and Kevin J. Middlebrook (Cambridge University Press) Associate Professor Maurer and his co-authors address two questions that are crucial... View Details

Keywords: Telecommunications; Information; Management, Scientific, and Technical Consulting Services; Professional Services

2016
Article

Creating an Execution Premium: Human Capital Practices of Successful Organizations

By: David P. Norton, Robert S. Kaplan and Cassandra Frangos

11 May 2015
News

Washington, DC Alumni Connect Around a ‘Vision’ for the New HBS

region to reconnect with classmates and meet other alumni in the region, as well as with HBS faculty members and administrators. The evening featured remarks by Dean Nitin Nohria, Professor Robert Steven... View Details

Article

When Every Employee Is a Risk Manager

By: Kurt Meyer, Anette Mikes and Robert S. Kaplan

Risk management needs to be part of the daily lives of all employees up, down, and across an organization. Here’s how the Swiss electricity network achieves that. View Details

Keywords: Employees; Risk Management