Training - Publications - Faculty & Research

23 Oct 2000
Research & Ideas

The Strategy-Focused Organization

Improved dealer training and quality ensured professional and friendly service. The Perfect Order program, which improved quality for four consecutive years, strengthened Mobil's relationships with commercial and industrial customers.... View Details

Keywords: by Robert S. Kaplan & David P. Norton

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

may not be practical for restaurant dining, utilizing transparent screens or other physical barriers to demarcate table separation, limiting the number of individuals at each table, expanding outdoor seating, health and safety training... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

28 Jun 2021
Research & Ideas

Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis

commitments to their employees, as they tried to keep them." The study also showed that layoffs and furloughs were less frequent for firms with “sticky costs”—those that are unable to reduce their expenses quickly when revenues decline, often because of sunk... View Details

Keywords: by Lane Lambert

12 Mar 2021
News

My Favorite Case

give them the opportunity to build their businesses.” —Rebecca E. Katz (AMP 193, 2017) Back to top “Lisa Sherman” A successful executive at Verizon, Lisa Sherman is struggling with the decision to reveal her sexual orientation. After attending a diversity View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

26 Apr 2022
Book

What Does Your Business Stand For? Why Building Trust Starts with Purpose

he also took action, closing all Starbucks stores to provide training to employees on racial bias and inclusion. Looking back, Johnson says that moment in Philadelphia gave him the opportunity to reaffirm the company’s sense of purpose.... View Details

Keywords: by Ranjay Gulati

21 Nov 2023
Cold Call Podcast

Cold Call: Building a More Equitable Culture at Delta Air Lines

Keywords: Re: Linda A. Hill; Air Transportation

Web

MOC Network reaches 20 year milestone - Institute For Strategy And Competitiveness

included training sessions for new and returning faculty, sharing of research publications, and planning meetings for the MOC Network. To mark the milestone anniversary, the keynote speakers and guest panelists on each day of the event... View Details

20 Jan 2014
Research & Ideas

Language Wars Divide Global Companies

fine with the new policy (most Indian workers are already bilingual, training at university in English), while many Germans found reading and speaking English awkward, making it difficult to express and defend their ideas. According to... View Details

Keywords: by Kim Girard

09 Nov 2021
Research & Ideas

The Simple Secret of Effective Mentoring Programs

least likely to seek it out, the researchers discovered. The findings emerge as companies worldwide navigate the complexities of training and acclimating new employees in hybrid or remote work settings. With so much in flux, it might be... View Details

Keywords: by Jay Fitzgerald

Web

Health Care - Faculty & Research

trained as physicians and nurses – have fewer emergency department visits and the reasons for these differences. Relative to similar patients physicians and nurses had 19.8% and 5.1% fewer ED visits, principally due to fewer avoidable... View Details

07 Dec 2021
Op-Ed

Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge

want to respond to the next challenge they encounter? Harness knowledge. The work done at this tier is the culmination of the progress made in the two previous tiers and the execution of their technical duties. Leaders with sufficient technical View Details

Keywords: by Hise Gibson and Shawnette Rochelle

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About the Center - Christensen Center for Teaching & Learning

effectiveness. Alexandra obtained her MS, MPhil, and PhD in Psychology from Yale University in 2011 and extended her research training as a postdoctoral associate at the Yale School of Management. As a doctoral student, Alexandra has been... View Details

01 Mar 2019
News

The Burden Legacy

16, landed his first job as a reporter and camera assistant with a New York newsreel company. He joined RKO Pictures in California in 1929, rising from production assistant to associate producer. At the dawn of World War II Shirley launched Tradefilms, Inc.,... View Details

Keywords: Linda Kush

16 Jan 2013
Research & Ideas

The Messy Link Between Slave Owners and Modern Management

allocated the cost of their trains over time, but Rosenthal notes that slave owners were doing this before then. Starting in the late 1840s, Thomas Affleck's account books instructed planters to record depreciation or appreciation of... View Details

Keywords: by Katie Johnston

01 Mar 2008
News

A History of Women at HBS

SIGN ME UP: Registration at Baker Library in 1960 BAKER LIBRARY HISTORICAL COLLECTIONS The presence of female students on the HBS campus is no longer a novelty, but a new Centennial year exhibit at the Baker Library | Bloomberg Center reveals a time in history when the... View Details

Keywords: Fritz J. Roethlisberger; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

25 Mar 2021
Blog Post

Meet the Student Academic Services Support Team at HBS!

resources, issues of safety, respect, and inclusion, as well as health management and disability services. Four staff members have mental health licensure in the state of Massachusetts, and all are trained sexual assault counselors. The... View Details

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MOC Affiliate Network - Institute For Strategy And Competitiveness

Competitiveness. The course was designed for students at Harvard as well as a platform for educational institutions and locally trained professors teach the course around the world. The MOC course explores the determinants of... View Details

May 2021
Article

Choice Architecture in Physician–patient Communication: A Mixed-methods Assessment of Physicians' Competency

By: J. Hart, K. Yadav, S. Szymanski, A. Summer, A. Tannenbaum, J. Zlatev, D. Daniels and S.D. Halpern

Background: Clinicians’ use of choice architecture, or how they present options, systematically influences the choices made by patients and their surrogate decision makers. However, clinicians may incompletely understand this influence.... View Details

Keywords: Choice Architecture; Health Care and Treatment; Interpersonal Communication; Decision Choices and Conditions; Competency and Skills

Citation

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Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy - Recruiting

college graduation. In consulting, Leahy had her first exposure to the retail industry, working primarily with clients in the retail banking and consumer sector. “I received really great training in management consulting around working... View Details

Web

Winners & Runners-Up | New Venture Competition

operator of solar power generation assets in the U.S.A. Policlinicus Ed Kanalosh, HBS Shuhrat Kuziev, HBS Mark Schupak Social Enterprise Track Runner-Up Network of exemplary ambulatory service and training centers in Ukraine. Business... View Details

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