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- All HBS Web
(1,537)
- People (1)
- News (219)
- Research (1,082)
- Events (4)
- Multimedia (4)
- Faculty Publications (651)
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
marketing, technical, and sales resources; extra post-sales support for installation, training, warranty, and field service; and liberal payment terms. While all of these services create value and loyalty among customers, none of them come for free. For a... View Details
Keywords: by Robert S. Kaplan
- 30 Oct 2007
- First Look
First Look: October 30, 2007
unusual organizational design. Examination of the different organizational designs, trade-offs associated with each organizational architecture as well as the accompanying implementation problems. Purchase this case:... View Details
Keywords: Sean Silverthorne
- 23 Mar 2023
- Blog Post
Arla Foods: How Sustainable Can A Dairy Company Be?
and all that they represent—sustainability, health, and farmer empowerment—were at the center of Arla Foods, literally and figuratively. The authors at the Arla Headquarters in Viby, Denmark. Image source: Morgan Brewton-Johnson. Highlights: Arla’s Sustainability View Details
- 05 Feb 2008
- First Look
First Look: February 5, 2008
ad auctions as a dynamic game of incomplete information, so we can study the convergence and robustness properties of various strategies. In particular, we consider best-response bidding strategies for a repeated auction on a single... View Details
Keywords: Martha Lagace
- 08 Feb 2011
- First Look
First Look: Feb. 8
Srikant M. Datar, and Madhav Rajan Publication:14th ed. Prentice Hall, forthcoming (2012) Abstract Emphasizing the "different costs for different purposes," this text focuses on strategy and the decision-making process.... View Details
Keywords: Sean Silverthorne
- 09 Jan 2006
- Research & Ideas
When Benchmarks Don’t Work
product, or service against the best-known similar activity, so that challenging but attainable goals can be set and a realistic course of action implemented to efficiently become and remain best of the best. In one dramatic benchmarking... View Details
- Web
Organizational Leadership Course | HBS Online
your leadership skills to drive organizational success and effectively implement transformative change. 7 weeks 6-8 hours per week 7 modules Self-Paced This course earns you a Certificate of Completion from HBS Online. What you earn .... View Details
- 06 Sep 2004
- Research & Ideas
The Innovator’s Battle Plan
depending on when they initiate following a co-option strategy and where they implement it. Growth-driven co-option needs to occur early and entails going after an entrant's core customers. In essence, an... View Details
- 25 May 2010
- First Look
First Look: May 25
pounds of production per year. The case describes how Johnson took charge of the plant and her action plan for implementing a new set of changes. During Johnson's tenure at Williamsport, the plant was nominated as a potential site for a... View Details
Keywords: Martha Lagace
- Web
Global Business Course | HBS Online
This course is part of the Business in Society and Strategy track. Introduction to Global Business ENROLL NOW No application needed for our certificate programs. Start your journey today! Global Business $1,850 Next 4-week session starts... View Details
- 25 May 2011
- HBS Case
QuikTrip’s Investment in Retail Employees Pays Off
QT has resource groups where employees regularly get together and discuss problems and improvement opportunities. Many of these opportunities end up being implemented across the chain. "It's amazing how clearly the employees' voices... View Details
- 03 Jul 2013
- What Do You Think?
What Are the Limits of Transparency?
those intentions. People establish relationships with institutions they trust ." Gerald Nanninga, in observing that we overdo caution, asked, "How can you expect people to implement the strategy if... View Details
Keywords: by James Heskett
- 03 Mar 2009
- First Look
First Look: March 3, 2009
Harvard Business School Case 109-017 This case examines the strategy implementation and risk management decisions at Sydney IVF, a research-based in vitro fertilization and stem cell company based in... View Details
Keywords: Martha Lagace
- 31 Aug 2010
- First Look
First Look: August 31
innovation and strategy formulation. As the company grows, managers must decide how to scale the Vision Community process so that it retains its spirit of employee involvement and engagement while encompassing a larger, more... View Details
Keywords: Sean Silverthorne
- 21 Jun 2011
- First Look
First Look: June 21
their willingness to pay for two product characteristics and marginal costs are increasing with the quality level chosen on each attribute. We show that while firms seek to manage competition through product positioning, their differentiation View Details
Keywords: Sean Silverthorne
- 04 Feb 2014
- First Look
First Look: February 4
decision makers (rather than an outsider) who formulate the strategy and shows that outsider-strategists often face a tradeoff between the quality of a strategy and its likelihood of implementation, whereas... View Details
Keywords: Sean Silverthlorne
- 13 Mar 2005
- Research & Ideas
The Tricky Business of Nonprofit Brands
International Red Cross, UNICEF, Médecins Sans Frontières, Oxfam, and Amnesty International. Topics include managing growth, performance assessment, mission and strategy development, and most of all, understanding, developing, and... View Details
Keywords: by Manda Salls
- 07 May 2024
- Blog Post
Opportunity to Offset Travel Emissions with Carbon Credits that Meet HBS Criteria
Specific projects within the portfolio may vary based on availability but will meet these criteria. In addition to this initiative, HBS has significantly reduced its GHG emissions and partially offset required academic student travel along with View Details
- 01 Sep 2015
- First Look
First Look -- September 1, 2015
the scholarship emanating from this research stream has grown substantially in quantity, quality, and breadth. Likewise, firms across the world have increasingly implemented broad and sophisticated non-market strategies. Within View Details
Keywords: Sean Silverthorne
- 01 Jun 2007
- What Do You Think?
How Should Pay Be Linked to Performance?
or she did a good job." Ashok Malhotra favors "reasonable incentives for short-term performance" and "higher incentives for long-term performance." The rationale, as Mark Evans explains, is that "a CEO must develop and View Details
Keywords: by Jim Heskett