Stores - Publications - Faculty & Research

16 Aug 2004
Research & Ideas

Luxury Isn’t What It Used to Be

things to make us feel better. Part of the experience is finding and purchasing that just-right something, but an equally important component is the thrill of the chase—the sensory experience of entering a store and being surrounded by... View Details

Keywords: by Julia Hanna; Consumer Products

Profile

Mireya Iglesias Ayala

self-discovery. What is your most memorable classroom moment? One of my favorite cases last semester in Financial Reporting and Control (FRC) was “OXXO's Turf War Against Extra,” which is the largest convenience store chain in Mexico.... View Details

02 Mar 2021
HBS Case

The Tulsa Massacre: Is Racial Justice Possible 100 Years Later?

operator, who screamed. A store clerk called the police and reported the incident as an attempted sexual assault. The next morning, police arrested and jailed Rowland, who insisted he had not attempted to harm the operator. Black... View Details

Keywords: by Michael Blanding

23 Aug 2006
Op-Ed

The Real Wal-Mart Effect

retailer destroyed more jobs in 2005 than it created. Indeed, from low wages to limited healthcare coverage, the company has a number of employee-related issues to tackle, as well as many nonmarket ones. (Wal-Mart announced August 8 an increase in starting wages at a... View Details

Keywords: by Pankaj Ghemawat & Ken A. Mark; Retail

Article

Assessing the Food and Drug Administration's Risk-Based Framework for Software Precertification with Top Health Apps in the United States: Quality Improvement Study

By: Noy Alon, Ariel Dora Stern and John Torous

BACKGROUND: As the development of mobile health apps continues to accelerate, the need to implement a framework that can standardize categorizing these apps to allow for efficient, yet robust regulation grows. However, regulators and researchers are faced with numerous... View Details

Keywords: Mobile Health; Smartphone; Food And Drug Administration; Risk-based Framework; Health Care and Treatment; Mobile and Wireless Technology; Applications and Software; Framework

Citation

Read Now

25 Jan 2024
Blog Post

Climate Stories Episode #15: Hilton Augustine III on Financing Climate Ventures

business training to evaluate technologies that challenge the conventions of discovering, producing, and consuming the materials and resources that drive our everyday lives. This includes mining and refining precious metals and magnets, generating and View Details

24 May 2017
News

Ilene H. Lang, MBA 1973

was the best in the country: Radcliffe. “I was a feminist early on,” says Lang, whose life’s work includes building a picture-framing store and a photo business, blazing a trail as a high-tech leader, raising three children, and... View Details

Keywords: Susan Young

27 Jun 2019
Research & Ideas

Rituals Strengthen Couples. Here’s Why They’re Good for Business, Too

"Every morning I text her 'Good morning, beautiful.'" Household chore: Even an activity that might otherwise be viewed as drudgery can be meaningful when a couple does it together; 6 percent of respondents said their rituals involved chores. "We make sure we go to the... View Details

Keywords: by Dina Gerdeman

12 Dec 2011
HBS Case

HBS Cases: Clocky, the Runaway Alarm Clock

designing, positioning, marketing, and selling the animated snooze-button thwarter, as well as the challenge of expanding the company's product line. The cases deal with universal entrepreneurial consumer product questions: Should the product be sold at big-box View Details

Keywords: by Carmen Nobel; Consumer Products

September 2020 (Revised June 2021)
Case

Algramo

By: Michael Chu, Monica Silva and Mariana Cal

Founded in 2013 by José Manuel Moller in Chile, Algramo first became known for addressing the “poverty tax” (the surcharge paid by lower income families for staples sold in smaller sizes) through specially-designed dispensers in low-income neighborhood grocery stores... View Details

Keywords: Packaging-as-a-wallet; Plastic Waste; Business At The Base Of The Pyramid; Reusable Packaging; Alliances With FMCGs To Meet ESG Goals; Social Entrepreneurship; Environmental Sustainability; Strategy; Value Creation; Goals and Objectives; Business Model; Consumer Products Industry; Latin America; South America; Chile

Citation

Educators

Purchase

13 Jun 2011
HBS Case

Mobile Banking for the Unbanked

fundamental theorem of marketing: understand what your customers really want," Rangan says. To create a distribution channel, M-PESA franchised thousands of mom-and-pop convenience stores to act as M-PESA agents at their existing... View Details

Keywords: by Carmen Nobel; Banking; Communications; Telecommunications

Research Summary

Managing Processes

David A. Garvin is examining the nature and use of managerial and organizational processes—the means by which work is accomplished—including strategic processes that chart corporate direction, resource allocation processes that distribute funds,... View Details

Web

2022 Reunion Presentations - Alumni

The Rise and Fall of the Circus Faculty: Professor Ramon Casadesus-Masanell + More Info – Less Info Join Professor Casadesus-Masanell for a discussion on value innovation through the lens of the circus. In the mid-1800s, when the circus came to town, View Details

09 Jan 2006
Research & Ideas

When Benchmarks Don’t Work

not a meaningful, let alone actionable, comparison. Similarly, although the cost of serving a customer who is purchasing clothing from a Wal-Mart store is likely far below the same cost for an Armani store, Armani would probably not... View Details

Keywords: by Robert S. Kaplan; Service

Web

National Markets - The Art of American Advertising

consumers . They bought and used mass-produced goods as participants in a national market.” 3 A block of soap previously made at home or bought in bulk at the general store now materialized before the customer as a highly advertised,... View Details

Web

Data Storage - Research Computing Services

location for storing and doing collaborative work on research storage, including HBS and guest user accounts. This is in contrast to home folders, which are accessible only by the account holder. Both home folders and project spaces are... View Details

01 Feb 2002
News

It's academic. (Not!)

been a great friend. It makes me feel so good to know that my advisor is interested in my career and my well-being." Raman and Ton have been studying retail operation, focusing on an operational execution issue - namely, misplaced products at retail View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

29 Aug 2023
News

Helping Consumers Decarbonize their Purchases

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. In this episode, we’re going to be highlighting an episode of another HBS podcast: Climate Rising, which focuses on what businesses are doing, can do, and should do... View Details

23 Jan 2013
Research & Ideas

Three-Dimensional Strategy: Winning the Multisided Platform

third party. By contrast, a grocery store also creates a space for consumers and multiple brands to meet—but the store controls the transaction, serving as a reseller. Done right, the MSP model has proven... View Details

Keywords: by Julia Hanna

20 Feb 2017
Research & Ideas

Having No Life is the New Aspirational Lifestyle

participants a description about a consumer named Matthew who shopped at either an upscale grocery store or instead used grocery-delivery service Peapod. Though Whole Foods was perceived as more of a luxury brand, the participants rated... View Details