Stores - Publications - Faculty & Research

31 Oct 2011
Research & Ideas

The Most Powerful Workplace Motivator

by the same person. "It's like having a convenience store that's not manned, and everyone who comes in can either steal or pay, but there's a video camera that nobody knows about, and it's tracking everyone's every move," Larkin says.... View Details

Keywords: by Carmen Nobel

23 Aug 2006
Op-Ed

The Real Wal-Mart Effect

retailer destroyed more jobs in 2005 than it created. Indeed, from low wages to limited healthcare coverage, the company has a number of employee-related issues to tackle, as well as many nonmarket ones. (Wal-Mart announced August 8 an increase in starting wages at a... View Details

Keywords: by Pankaj Ghemawat & Ken A. Mark; Retail

Article

Assessing the Food and Drug Administration's Risk-Based Framework for Software Precertification with Top Health Apps in the United States: Quality Improvement Study

By: Noy Alon, Ariel Dora Stern and John Torous

BACKGROUND: As the development of mobile health apps continues to accelerate, the need to implement a framework that can standardize categorizing these apps to allow for efficient, yet robust regulation grows. However, regulators and researchers are faced with numerous... View Details

Keywords: Mobile Health; Smartphone; Food And Drug Administration; Risk-based Framework; Health Care and Treatment; Mobile and Wireless Technology; Applications and Software; Framework

Citation

Read Now

12 Dec 2011
HBS Case

HBS Cases: Clocky, the Runaway Alarm Clock

designing, positioning, marketing, and selling the animated snooze-button thwarter, as well as the challenge of expanding the company's product line. The cases deal with universal entrepreneurial consumer product questions: Should the product be sold at big-box View Details

Keywords: by Carmen Nobel; Consumer Products

September 2020 (Revised June 2021)
Case

Algramo

By: Michael Chu, Monica Silva and Mariana Cal

Founded in 2013 by José Manuel Moller in Chile, Algramo first became known for addressing the “poverty tax” (the surcharge paid by lower income families for staples sold in smaller sizes) through specially-designed dispensers in low-income neighborhood grocery stores... View Details

Keywords: Packaging-as-a-wallet; Plastic Waste; Business At The Base Of The Pyramid; Reusable Packaging; Alliances With FMCGs To Meet ESG Goals; Social Entrepreneurship; Environmental Sustainability; Strategy; Value Creation; Goals and Objectives; Business Model; Consumer Products Industry; Latin America; South America; Chile

Citation

Educators

Purchase

13 Jun 2011
HBS Case

Mobile Banking for the Unbanked

fundamental theorem of marketing: understand what your customers really want," Rangan says. To create a distribution channel, M-PESA franchised thousands of mom-and-pop convenience stores to act as M-PESA agents at their existing... View Details

Keywords: by Carmen Nobel; Banking; Communications; Telecommunications

Research Summary

Managing Processes

David A. Garvin is examining the nature and use of managerial and organizational processes—the means by which work is accomplished—including strategic processes that chart corporate direction, resource allocation processes that distribute funds,... View Details

27 Jun 2019
Research & Ideas

Rituals Strengthen Couples. Here’s Why They’re Good for Business, Too

"Every morning I text her 'Good morning, beautiful.'" Household chore: Even an activity that might otherwise be viewed as drudgery can be meaningful when a couple does it together; 6 percent of respondents said their rituals involved chores. "We make sure we go to the... View Details

Keywords: by Dina Gerdeman

02 Oct 2017
What Do You Think?

Do Bitcoin and Digital Currency Have a Future?

hinder its transnational efficiency.” Farah commented, “Bitcoins are useful for trading currencies internationally seamlessly in real time—something current banks lack ” According to Kueth Duany, they are “proving to be another interesting asset class to View Details

Keywords: by James L. Heskett; Financial Services

21 Jan 2022
Blog Post

Tipping Point: Investing in the Women of Kenya’s Coffee Farms

to 25 percent. The company also matches the gratuities; the total has been rising steadily since Trader Joe’s began stocking the product in its 200 California stores in 2021, and Nyamumbo expects it to grow significantly following the... View Details

Web

National Markets - The Art of American Advertising

consumers . They bought and used mass-produced goods as participants in a national market.” 3 A block of soap previously made at home or bought in bulk at the general store now materialized before the customer as a highly advertised,... View Details

09 Jan 2006
Research & Ideas

When Benchmarks Don’t Work

not a meaningful, let alone actionable, comparison. Similarly, although the cost of serving a customer who is purchasing clothing from a Wal-Mart store is likely far below the same cost for an Armani store, Armani would probably not... View Details

Keywords: by Robert S. Kaplan; Service

Web

Data Storage - Research Computing Services

location for storing and doing collaborative work on research storage, including HBS and guest user accounts. This is in contrast to home folders, which are accessible only by the account holder. Both home folders and project spaces are... View Details

Profile

Mireya Iglesias Ayala

self-discovery. What is your most memorable classroom moment? One of my favorite cases last semester in Financial Reporting and Control (FRC) was “OXXO's Turf War Against Extra,” which is the largest convenience store chain in Mexico.... View Details

29 Aug 2023
News

Helping Consumers Decarbonize their Purchases

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. In this episode, we’re going to be highlighting an episode of another HBS podcast: Climate Rising, which focuses on what businesses are doing, can do, and should do... View Details

23 Jan 2013
Research & Ideas

Three-Dimensional Strategy: Winning the Multisided Platform

third party. By contrast, a grocery store also creates a space for consumers and multiple brands to meet—but the store controls the transaction, serving as a reseller. Done right, the MSP model has proven... View Details

Keywords: by Julia Hanna

16 Aug 2004
Research & Ideas

Luxury Isn’t What It Used to Be

things to make us feel better. Part of the experience is finding and purchasing that just-right something, but an equally important component is the thrill of the chase—the sensory experience of entering a store and being surrounded by... View Details

Keywords: by Julia Hanna; Consumer Products

Web

Agents of Change: The Founding of the AASU - The Value of Business Education

political science and assistant vice president of finance. Monroe Davis Dowling HBS MBA 1931 Atlantic City, NJ Lincoln University, 1929 Upon graduation from HBS, Monroe Davis Dowling worked for the Colored Merchants' Association (CMA), a cooperative of View Details

25 Feb 2020
News

Task Force

Monroy can make that claim. Based in Mexico City, Zubale crowdsources the expensive and inefficient task of merchandising, using its app to connect independent contractors with major brands looking for the on-the-ground help needed to get their products out of the... View Details

Keywords: Julia Hanna; gig economy; Retail Trade

18 Feb 2019
Book

What’s Really Disrupting Business? It’s Not Technology

“preemptively decoupling.” Instead of waiting to be disrupted, you just break it. When Amazon started selling electronics online, it created apps that encouraged customers to go to a store and check out the prices and products, but order... View Details

Keywords: by Danielle Kost; Beauty & Cosmetics; Insurance; Service; Retail

Publications