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- All HBS Web
(2,104)
- People (6)
- News (440)
- Research (1,110)
- Events (17)
- Multimedia (10)
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- 24 Mar 2009
- First Look
First Look: March 24, 2009
Arabia's development strategy unfolds in the past six years, it is contrasted to social and political pressures within the country, volatility in global oil markets, and severe political problems in the Middle East. Purchase the case: View Details
Keywords: Martha Lagace
- 19 Dec 2006
- First Look
First Look: December 19, 2006
for peace, justice, and tolerable taxes. This paper defines capitalism as a system of indirect governance for economic relationships, where all markets exist within institutional frameworks that are provided by political authorities,... View Details
Keywords: Sean Silverthorne
- 23 Apr 2001
- Research & Ideas
The Gulf: It’s a Family Affair
struggled to get twenty-five people to the conference. At that conference the academics and consultants came together and created a professional society called the Family Firm Institute (FFI) to develop professionals in the field. Now,... View Details
Keywords: by Wendy Guild & Andrea Schulman
- 14 Nov 2005
- Research & Ideas
How Can Start Ups Grow?
those one-out-of-ten firms grow into successful, sustained enterprises? Assistant professor Mukti Khaire believes that small companies can grow by developing intangible social resources such as legitimacy, status, and reputation. In an... View Details
- 24 Apr 2018
- First Look
First Look at New Research and Ideas, April 24, 2018
the 20th century or that it is not so poor now. The second explanation states that the country failed to generate growth supporting institutions despite its wealth, thus leading to a relative decline in its income level. The next... View Details
Keywords: Sean Silverthorne
- Article
Are Self-service Customers Satisfied or Stuck?
This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and retention. Specifically, we disentangle the distinct effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical... View Details
Keywords: Service Delivery; Information Technology; Customer Satisfaction; Competition; Cost; Banks and Banking; Behavior; Market Transactions; Management Analysis, Tools, and Techniques
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "Are Self-service Customers Satisfied or Stuck?" Production and Operations Management 19, no. 6 (November–December 2010). (Awarded the Decision Sciences Institute Stan Hardy Award for Outstanding Paper Published during 2010 in the Field of Operations Management.)
- 19 May 2011
- Research & Ideas
Empathy: The Brand Equity of Retail
daycare center with operating hours from 7:30 a.m. to 4:30 p.m. The teachers were frustrated because several parents were consistently late in picking up their children, so the daycare instituted a new policy: a $3 fine for every late... View Details
- 12 Dec 2012
- Research & Ideas
Book Excerpt: Strength in Numbers
effort of the nonprofit March of Dimes in the 1920s to raise funding for polio research. The organization's strategies to induce contributions relied heavily on social pressure. Popular culture icons such as Humphrey Bogart and Mickey... View Details
Keywords: Re: Gunnar Trumbull
- 02 Apr 2019
- First Look
New Research and Ideas, April 2, 2019
Gender Inequality: The Work-family Narrative as a Social Defense Against 24/7 Work Culture By: Padavic, Irene, R. Ely, and Erin M. Reid Abstract—It is widely accepted that the conflict between women’s family obligations and professional... View Details
Keywords: Dina Gerdeman
- 19 Jul 2011
- Research & Ideas
Rupert Murdoch and the Seeds of Moral Hazard
beta mode and back. He put the integrity of the institution above his own CEO ego. Executives are not baboons. But sometimes they act like 800-pound gorillas, throwing their weight around. And sometimes they stumble and get crushed under... View Details
- 19 Sep 2017
- First Look
First Look at New Research and Ideas, September 19
the World Bank gave committed officials the political opportunity to experiment with new programs in underperforming regions, which they progressively extended across the country. These incremental reforms supplied the institutional... View Details
Keywords: Sean Silverthorne
- 24 Apr 2012
- First Look
First Look: April 24
http://www.hbs.edu/research/pdf/11-021.pdf How Do Risk Managers Become Influential? A Field Study of Toolmaking and Expertise in Two Financial Institutions Authors:Matthew Hall, Anette Mikes, and Yuval Millo Abstract In this study, we... View Details
Keywords: Carmen Nobel
- 21 Aug 2006
- Research & Ideas
How Europe Wrote the Rules of Global Finance
Finance, forthcoming from Harvard University Press, Abdelal discusses the rise and diminishment of capital controls in the 1900s, the coming influence of China and India on global financial markets, and a conspiracy theory that U.S. View Details
Keywords: by Ann Cullen
- 24 Feb 2009
- First Look
First Look: February 24, 2009
of social structure and the relations of power that underlie them. The article proposes a more empirical approach to framing accountability—"thick description"—that might enable scholars to better understand how View Details
Keywords: Martha Lagace
- 20 Mar 2012
- First Look
First Look: March 20
consumers and producers, and such changes typically required the mobilization of political power to overcome resistance to such changes. In order to support such developmental changes, the political authorities of capitalism had to acquire the capacity, and the... View Details
Keywords: Sean Silverthorne
- 29 May 2020
- Op-Ed
How Leaders Are Fighting Food Insecurity on Three Continents
COVID-19 is creating unprecedented strains on food security worldwide. The United Nations' World Food Programme warns that the pandemic could almost double the number of people facing food crises in low- and middle-income populations to 265 million by the end of 2020.... View Details
- 21 Jun 2004
- Research & Ideas
Racial Diversity Pays Off
is an optimistic point of view. It is the idea that cultural diversity in work groups increases the pool of available resources—such as social networks, skills, and insights—to enhance the group's ability to be creative and solve... View Details
Keywords: by Martha Lagace
- 09 Apr 2008
- Research & Ideas
The Matchmaker of the Modern Economy
contribution? As Ante writes, "ARD was the first professional venture firm that sought to raise money from nonfamily sources—primarily institutional investors such as insurance companies, educational organizations, and investment... View Details
Keywords: by Spencer E. Ante
- 10 Mar 2009
- First Look
First Look: March 10, 2009
consistent with a view that cross-border social networks play an important role in helping entrepreneurs to circumvent the barriers arising from imperfect domestic institutions in developing countries.... View Details
Keywords: Martha Lagace
- 14 Feb 2012
- First Look
First Look: February 14
Publication:Psychological Science (forthcoming) Abstract Five studies investigate whether the practice of "regifting"-a social taboo-is as offensive to givers as regifters assume. Participants who imagined regifting thought that... View Details
Keywords: Carmen Nobel