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Show Results For
- All HBS Web
(983)
- People (1)
- News (148)
- Research (723)
- Multimedia (3)
- Faculty Publications (528)
- 01 Dec 2020
- News
A New Approach to Contact Tracing
Leaders Program, which he helped to develop. A Supplement to Manual Tracing See more from the online-only December Alumni Bulletin Impact section’s exploration of how the digital revolution has improved health care delivery and discovery.... View Details
- 18 Oct 2011
- First Look
First Look: October 18
PublicationsOptimizing Organic Waste to Energy Operations Authors:Bariş Ata, Deishin Lee, and Mustafa H. Tongarlak Publication:Manufacturing and Service Operations Management (forthcoming) Abstract A waste-to-energy firm that recycles... View Details
Keywords: Sean Silverthorne
- 12 Jun 2012
- First Look
First Look: June 12
Anand Piramal and his team sought to "democratize healthcare" in India through the development of a new service delivery model. If Henry Ford could build and deliver cars to everyone in the United... View Details
Keywords: Sean Silverthorne
- 09 Nov 2010
- First Look
First Look: November 9, 2010
each branch of the armed services must make. Army and Marine Corps officers operate in an inherently uncertain environment. They define the mission but then give subordinates the flexibility to adjust to realities on the ground. This... View Details
Keywords: Sean Silverthorne
- 23 Sep 2014
- First Look
First Look: September 23
failures of early online grocers such as Webvan, grocery remains both the largest single U.S. retail category and one of the few that has not yet migrated online. Amazon began testing its grocery delivery View Details
Keywords: Sean Silverthorne
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
none waits 5. Order selection and prioritization some waits 6. Scheduling none accepts delivery 7. Fulfillment none pays 8. Billing none negotiates Returns and claims some complains Postsales service none View Details
Keywords: by Sarah Jane Johnston
- 26 Jun 2000
- Research & Ideas
What’s an Internet Business Model? Ask a Health Care Professional
either." CareGroup, as an "integrated delivery group," gives patients and physicians within the network an ability to conduct a myriad of activities online. These tasks can range from refilling prescriptions to accessing personal MRI... View Details
- 01 Mar 2005
- News
Answering the Call
magazine article about Shouldice in 1982, and it nicely illustrated excellence in the delivery of a service,” explains the case’s author, Professor James Heskett. “I knew we had a good story, and when I learned that Shouldice management... View Details
- 01 Mar 2013
- News
Making Change
Citizen Year — SEF 2009 honoree Global Citizen Year is disrupting the traditional path to college and creating a new generation of global leaders through a "bridge" year of service learning and leadership training in Africa, Latin... View Details
- 14 Nov 2019
- News
Keeping Red Lobster Fresh
doing those things and operating well, then you can start making the changes that are visible to consumers. You know, now you can start rolling out a new menu. Now you can start rolling out a new value menu. Now you can start rolling out takeout programs or View Details
- 11 May 2010
- First Look
First Look: May 11
United States, expanding coverage and regulating insurers. However, it was not clear that expanding coverage would resolve a longstanding dilemma of rising costs for insurance and care. As the Department of Health and Human Services... View Details
Keywords: Martha Lagace
- Web
Courses by Faculty Unit - Course Catalog
Strategy) Amy Edmondson Tiona Zuzul Spring 2026 Q3Q4 3.0 Managing Service Operations Ryan Buell Robert Markey Fall 2025 Q1Q2 3.0 Supply Chain Management Kris Ferreira Fall 2025 Q1Q2 3.0 Ananth Raman Spring 2026 Q3Q4 3.0 Transforming... View Details
- 19 Jan 2022
- In Practice
7 Trends to Watch in 2022
As 2022 gets underway we asked our faculty to highlight some trends worth watching in the coming year. Ariel Stern: A new future for digital health care While 2020 and 2021 were years of rapid innovation and deployment of new health care technologies and View Details
Keywords: by HBS News
- 01 Jun 2018
- News
Up by the Roots
information technology companies, as well as in complementary areas such as marketing, branding, and design—all of which can help nascent businesses gain a foothold in the marketplace. Plus, the way fintech straddles the broader technology and financial View Details
- 18 May 2010
- First Look
First Look: May 18
challenges for educators because it requires a facility with different kinds of knowledge and wide-ranging learning abilities. We report on the development and delivery of an information technology (IT) management course designed to... View Details
Keywords: Martha Lagace
- 15 Dec 2015
- First Look
December 15, 2015
Competition Policy International Whither Uber? Competitive Dynamics in Transportation Networks By: Edelman, Benjamin G. Abstract—Transportation Network Companies offer notable service advances—but do they comply with the law? And if not,... View Details
Keywords: Carmen Nobel
- 29 Sep 2009
- First Look
First Look: September 29
find that customer adoption of online banking is associated with (1) substitution primarily from incrementally more costly self-service delivery channels (ATM and voice response unit); (2) augmentation of View Details
Keywords: Martha Lagace
- 01 Sep 2008
- News
Building a Better MBA
interview. Among their findings: In the 1960s and 1970s, MBAs graduated with valuable, current business and management knowledge. If companies wanted new hires with cutting-edge insights, they’d hire an MBA. According to several deans, that’s no longer true. Financial... View Details
- 18 Aug 2009
- First Look
First Look: August 18
members' prior experience working with one another—is one mechanism that helps teams leverage the benefits of diversity in team member experience by alleviating coordination problems that diversity creates. We use detailed project- and individual-level data from an... View Details
Keywords: Martha Lagace
- 16 Apr 2019
- First Look
New Research and Ideas, April 16, 2019
Recommendations are based on analyses of individuals’ career histories in the professional services sector and other settings, such as appliance manufacturing, oil and gas, health care, and education. The article proposes strategies on... View Details
Keywords: Dina Gerdeman