Quality And Safety - Publications - Faculty & Research

31 Aug 2021
Book

Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

can map them with ever more accuracy is always within your reach. We can all observe the environment we’re seeking to influence; and knowing that everyone harbors a deep need for safety View Details

Keywords: by Jay Fitzgerald

01 Mar 2010
Op-Ed

A Golden Opportunity for Ford and GM

during the three-year import quotas in the mid-1980s. They must recognize that no matter how wounded Toyota is in the short term by its quality problems, this company is a very tough and able competitor that... View Details

Keywords: by Bill George; Auto

11 Mar 2019
Research & Ideas

Branding Sells Cereal, Handbags, and Vacations. Can It Sell a Country?

world stage. Armed with a $74 million branding fund, the President’s Council on Nation Branding began a multiprong effort in 2009 to position South Korea as an important global player, showcase its welcoming culture, and boost View Details

Keywords: by Danielle Kost; Tourism

17 Dec 2001
Research & Ideas

Risks and Rewards of the Intrapreneur

said, is that the start-up's mission was in alignment with the company's core business. For would-be intrapreneurs, the advantages to a corporate start-up versus a jump to a brand new company can include increased visibility within the corporate parent View Details

Keywords: by Sean Silverthorne

14 Feb 2022
Research & Ideas

Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age

themselves. However, the qualities they need to develop aren’t the ones you might expect. You might think an organization in flux needs a steady hand, someone with foresight and experience who plots a... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards; Technology

20 Jan 2022
Op-Ed

3 Steps to Help Companies Rebuild Trust During the Pandemic

rebuilt successfully, it can come back even stronger. Sandra J. Sucher is the MBA Class of 1966 Professor of Management Practice at Harvard Business School and served as vice president of corporate quality... View Details

Keywords: by Sandra J. Sucher and Shalene Gupta

01 Jun 2018
News

June 2018 Alumni and Faculty Books

environment for CEOs, dedicated to improving the quality and profitability of their life and enterprise, through shared experiences and personal... View Details

07 Aug 2012
Research & Ideas

Off and Running: Professors Comment on Olympics

infrastructure make a case in point. The exorbitant cost of new structures, the limited number of opportunities for post-Games usage, and even the sometimes questionable quality of the construction are often... View Details

Keywords: Re: Multiple Faculty; Sports

08 Aug 2023
Research & Ideas

Black Employees Not Only Earn Less, But Deal with Bad Bosses and Poor Conditions

positive work culture, and a healthy work-life balance. “When we think about racial gaps in the United States, we tend to mostly measure relative income levels.” At a time when many companies are looking to recruit View Details

Keywords: by Michael Blanding

November 2016
Supplement

Irregular Operations

By: Ryan W. Buell, Willy C. Shih and Michael W. Toffel

This video shows a dispatcher responding to an irregular operations situation caused by weather at an East Coast airport. View Details

Keywords: Service; Service Excellence; Service Quality; Operating Systems; Operational Complexity; Operational Disruptions; Operational Efficiency; Operational Focus; Air Transportation; Service Operations; Service Delivery; Air Transportation Industry

Citation

Purchase

Fall 2013
Article

Shifts in U.S. Federal Reserve Goals and Tactics for Monetary Policy: A Role for Penitence?

By: Julio J. Rotemberg

This paper considers some of the large changes in the Federal Reserve's approach to monetary policy. It shows that, in some important cases, critics who were successful in arguing that past Fed approaches were responsible for mistakes that caused harm succeeded in... View Details

Keywords: Central Banking; Policy; United States

Citation

Read Now

30 Oct 2018
First Look

New Research and Ideas, October 30, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=54546 Product Quality and Entering Through Tying: Experimental Evidence By: Kim, Hyunjin, and Michael Luca Abstract—Dominant... View Details

Keywords: Dina Gerdeman

Web

Antitrust & Competition Policy - Institute For Strategy And Competitiveness

HBS ISC Research Areas Research Areas Antitrust & Competition Policy CEO Leadership Environmental Quality Innovation & Innovative Capacity Philanthropy Social Progress Index Antitrust & Competition ... Antitrust & Competition Policy... View Details

Research Summary

Profitable Souls: Foreign Investment and the Fate of Human Rights

By: Debora L. Spar

This is a project about foreign investment, about what happens when big multinational firms invest in small, poor, and often nasty places. Typically, most observers assume that this is a largely negative relationship: that multinationals exploit the local population,... View Details

15 May 2018
First Look

New Research and Ideas, May 15, 2018

case protagonist recently joined a new data science team at the U.S. Occupational Safety and Health Administration (OSHA), a government agency, and needs to evaluate View Details

Keywords: Dina Gerdeman

20 Nov 2018
First Look

New Research and Ideas, November 20, 2018

organizations, which often use capitated payments, and bundled payments. Nearly half (46%) of respondents say value-based contracts significantly improve the quality of care, View Details

Keywords: Dina Gerdeman

09 Mar 2003
Research & Ideas

Education, Technology, and Business: What’s the Catch?

for Kaplan, and became aware of the need for high quality repurposing and packaging of content for the school market. Beyond that, Kim was drawn to education. It's a huge... View Details

Keywords: by Carla Tishler; Education

25 May 2016
Research & Ideas

How Consumers and Businesses are Reshaping Public Health

too often still result in decisions that take scant account of public health and whether the health of individual citizens is being advanced. When worker safety is jeopardized by unenforced building codes or... View Details

Keywords: by John A. Quelch; Health

November 2022
Case

The Battle Among Channels for Marketing Pharmaceuticals: UpScript, Pharmacy Benefit Managers, and Direct-to-Consumer Sales

By: Regina E. Herzlinger and Tiffany Farrell

Can an online, direct-to-consumer pharmacy both improve the quality and speed of care for patients who need branded drugs and stabilize profits for pharmaceutical manufacturers? UpScript, after years spent achieving legal and regulatory compliance and simultaneous... View Details