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Show Results For
- All HBS Web
(1,551)
- News (259)
- Research (1,129)
- Events (2)
- Multimedia (1)
- Faculty Publications (362)
- 16 May 2011
- Research & Ideas
What Loyalty? High-End Customers are First to Flee
service quality are more or less immune from the high-end challenger. These findings suggest that before mounting a counterattack on a competitor's incursion, it's important to understand your customer priorities and your business's place along the service View Details
Keywords: by Julia Hanna
- 01 Jun 2022
- News
Case Study: Glass Half Full
leave them in bins that are collected for free by Neutrall’s partner. “In the process of building an American carbon-neutral supply chain, our partners essentially allowed us to build and scale a private, local recycling network,” notes... View Details
- 21 Oct 2014
- First Look
First Look: October 21
available. Publisher's link: http://www.e-elgar.co.uk/bookentry_main.lasso?currency=US&id=14987 October 2014 Leading Sustainable Change: An Organizational Perspective From Periphery to Core: A Process Model for Embracing... View Details
Keywords: Sean Silverthorne
- 26 Mar 2013
- First Look
First Look: March 26
ones. Findings: Our key counterintuitive finding is that Japanese and American founders of entrepreneurial firms are more similar than is often suggested. We first find that in both Japan and the U.S., achievement motivation is positively related to customer... View Details
Keywords: Sean Silverthorne
- 05 Mar 2001
- What Do You Think?
Fine Coupling: Can Human Resource Management Learn from Supply Chain Management?
computer-design process study by Carliss Baldwin and Kim Clark that underlines the importance of design rules and processes intended to produce compatible components in a finished product. Modularity in the... View Details
Keywords: by James Heskett
- 01 Dec 2011
- What Do You Think?
Thinking Slow: An Argument for Bureaucracy?
Kahneman's diagnosis, but not his remedy Whether the decision is to be made by an individual, a team, or 'the bureaucracy', I would say that all would be well served by the discipline imposed by adherence to a rational process (which)... View Details
Keywords: by James Heskett
- 09 Apr 2024
- Blog Post
IFC India: JSW Steel
to innovators that have invented and disseminated new battery chemistries, so many projects demonstrate extreme promise for a wealthier, healthier future India. Our research focus area was decarbonizing steel production, a notoriously difficult sector to decarbonize... View Details
- Web
IFC: Singapore; Shaping a Global Innovation Hub - Course Catalog
depending on your individual circumstances. The Add/Drop process at the start of the term is the mechanism for any IFC enrollment changes, and, after that point, the course fee is non-refundable. Refer to the GEO website for full details... View Details
- 11 Dec 2006
- Research & Ideas
Fixing Price Tag Confusion
partition the price in the hope that consumers will be fooled and overlook small fees altogether can only backfire. Previous work, in contrast, focused on the mistakes that people make when processing multiple prices for one transaction.... View Details
- 07 Sep 2021
- News
Green House
task. The process began with a lot of education. Her Cambridge neighbors, unfamiliar with the Passive House concept, were initially skeptical of Harper’s plans, but two historical commission meetings and nine neighborhood meetings later,... View Details
- 02 Jan 2018
- First Look
First Look at New Research and Ideas, January 3, 2018
and act in a way that supports the longer-term needs of their businesses—and it’s hard to fault them. The biggest problem with a short-term approach is that managers develop blind spots around crucial processes such as recruiting, hiring,... View Details
Keywords: Sean Silverthorne
- 27 Apr 2009
- Research & Ideas
Building Businesses in Turbulent Times
programs to jump-start the search for those innovative opportunities that will enable them to cut costs and restructure in a way that best positions them to lead their companies as well as their industries out of the crisis. Like IBM,... View Details
Keywords: by Staff
- 01 Sep 2014
- News
In Search of Innovation
Many of the innovations needed to increase the quality of health care in the United States while reducing its cost already exist, says Professor Richard Hamermesh, faculty cochair of the Forum on Health Care Innovation. “There are pockets... View Details
- 24 Jul 2007
- First Look
First Look: July 24, 2007
industrial ecology literature that highlights the environmental benefits of by-product synergy. By-product synergy is defined as the conversion of a firm's waste stream from a manufacturing process into valuable feedstock for another... View Details
Keywords: Martha Lagace
- 19 Jul 2010
- Research & Ideas
How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem
with a relentless focus on process and product improvement." Employee Investment Is Critical For Mercadona, investment in employees is part and parcel of process and product improvement. In 2008, the... View Details
- Web
Admissions & Financial Aid | MBA
total of three years of financial aid from HBS and HKS toward the MBA/MPP or MBA/MPA-ID degrees. Prospective degree candidates are eligible to apply to a number of fellowship opportunities within HKS that may to help defray the cost of... View Details
- 09 Jan 2018
- First Look
First Look at New Research and Ideas, January 9, 2018
budget constraints, EDs must better understand bottlenecks and their effect on process flow to improve process efficiency. The primary objective of this study was to identify bottlenecks in obtaining a head... View Details
Keywords: Sean Silverthorne
- 02 Oct 2000
- What Do You Think?
What Lies Beyond NAFTA?
economies. The conclusion is that it has created jobs on both sides of the border while sharpening the ability of Mexican companies to compete. The Mexican business community is learning to cope not only with foreign competitors, but also with rising labor View Details
Keywords: by James Heskett
- 25 Mar 2018
- News
Modernizing Infrastructure Management
leaving the Navy, I had to go through a process to recalibrate my skills to be applicable in the private world. And I knew business school was the answer for that. And for me, there was only one choice. “If I was going to pursue anything,... View Details
- 25 Feb 2020
- News
The Influence of Geography on Work and Innovation
(and enabling the USPTO to reduce office space needs in expensive regions). Choudhury found that those who took advantage of the policy chose to move to more attractive locations, which might mean places with a lower cost of living,... View Details
Keywords: April White