Performance Evaluations - Publications - Faculty & Research - Harvard Business School

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October 2015
Teaching Note

Clef Company: Turnover

By: Frank V. Cespedes

Clef Company sells keys and other products to retail outlets, which then sell these products to consumers. The case concerns turnover in Clef's sales force in the context of company strategy, financial performance, and a day in the life of a Clef salesperson. Among... View Details

Keywords: Sales; Marketing; Strategy; Marketing Strategy; Performance Evaluation; Retail Industry; Consumer Products Industry; United States

April 2014
Teaching Note

Risk Management at Wellfleet Bank: All That Glitters Is Not Gold

By: Anette Mikes

Teaching Note for 110011. View Details

Keywords: Credit; Risk Management; Governance; Performance Evaluation; Banking Industry

April 2004 (Revised August 2004)
Exercise

Major Steckleson at the National Training Center (B): Role for 2LT Hank Smith

By: Scott A. Snook, Robert Kaderavek and Jeremy Schneider

Role play exercise for 2nd Lieutenant Hank Smith. Teaching Purpose: To role-play to further understanding of the protagonist's emotions. View Details

Keywords: Communication; Leadership; Groups and Teams; Performance Evaluation

2018
Working Paper

How Scheduling Can Bias Quality Assessment: Evidence from Food Safety Inspections

By: Maria Ibanez and Michael W. Toffel

Many production processes are subject to inspection to ensure they meet quality, safety, and environmental standards imposed by companies and regulators. Inspection accuracy is critical to inspections being a useful input to assessing risks, allocating quality... View Details

Keywords: Assessment; Bias; Inspection; Scheduling; Econometric Analysis; Empirical Research; Regulation; Health; Food; Safety; Quality; Performance Consistency; Performance Evaluation; Food and Beverage Industry; Service Industry

January–February 2020
Article

Give Your Colleague the Rating He Deserves—or the One He Wants?

By: Anthony J. Mayo, Joshua D. Margolis and Amy Gallo

The article presents a case study on business friendship and its possible effect on employee ratings. It mentions a hypothetical case where one member of a team didn't meet his deadlines on the development of a new product, the use of a peer-to-peer employee rating... View Details

Keywords: Groups and Teams; Relationships; Performance Evaluation; Decision Making

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June 1998
Article

Reward, Intrinsic Motivation, and Creativity

By: B. A. Hennessey and T. M. Amabile

Comments on R. Eisenberger and J. Cameron's (see record 1996-06440-007) discussion on the impact of reward on creativity. The authors argue that Eisenberger and Cameron overlooked or failed to adequately explain several demonstrations of lower creativity on rewarded... View Details

Keywords: Creativity; Motivation and Incentives; Performance Evaluation

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2017
Article

The Impact of Training Informal Healthcare Providers in India: A Randomized Controlled Trial

By: Jishnu Das, Abhijit Chowdhury, Reshmaan Hussam and Abhijit Banerjee

Health care providers without formal medical qualifications provide more than 70% of all primary care in rural India. Training these informal providers may be one way to improve the quality of care where few alternatives exist. We report on a randomized controlled... View Details

Keywords: Health Care; India; Business Training; RCT; Health Care and Treatment; Training; Performance Evaluation; Performance Improvement; India

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2021
Working Paper

Pandemic Schooling Mode and Student Test Scores: Evidence from U.S. States

By: Clare Halloran, Rebecca Jack, James C. Okun and Emily Oster

We estimate the impact of district-level schooling mode (in-person versus hybrid or distance learning) on test scores. We combine Spring 2021 state standardized test score data with comprehensive data on schooling in the 2020-21 school year across 12 states. We find... View Details

Keywords: COVID-19 Pandemic; In-person Schooling; Distance Learning; Outcomes Measurement; Health Pandemics; Education; Performance Evaluation

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December 2010
Supplement

Urban Water Partners (A) Spreadsheet Solutions (CW)

By: Karthik Ramanna and George Serafeim

Teaching Note for Spreadsheet (111701). View Details

Keywords: Performance Evaluation; Accrual Accounting; Financial Statements; Health Industry; Utilities Industry; Dar es Salaam

2019
Working Paper

Do Banks Have an Edge?

By: Juliane Begenau and Erik Stafford

Overall, no! We show that the level and time series variation in cash flows for most bank activities are well matched by capital market portfolios with similar interest rate and credit risk to what banks report to hold. Ignoring operating expenses, bank loans earn high... View Details

Keywords: Banks; Market Efficiency; Bank Capital; Bank Debt; CAPM; Banking; Bank Deposits; Bank Funding Advantage; Leverage; Maturity Transformation; Replicating Portfolio; Efficiency; Banks and Banking; Capital Markets; Performance Evaluation; Performance Efficiency; Banking Industry; United States

August 2011
Case

Denise Frazer and Paolo Canto: A Case Vignette on Feedback - Denise Frazer's Perspective

By: Joshua D. Margolis and Anthony J. Mayo

Denise Frazer and Paolo Canto, two HBS students, have decided to give each other feedback on their class participation. While Denise believes that she has provided concrete, actionable feedback to Paolo, she does not feel that Paolo is reciprocating. His feedback is... View Details

Keywords: Interpersonal Communication; Perspective; Outcome or Result; Performance Evaluation

December 2003
Teaching Note

Negotiation Self-Assessment (TN)

By: Michael A. Wheeler

Teaching Note to (9-902-218). View Details

Keywords: Negotiation Style; Performance Evaluation; Personal Characteristics

October 1979 (Revised May 1980)
Case

Dunkin' Donuts (B): Field Management

By: Hirotaka Takeuchi

Keywords: Performance Evaluation; Franchise Ownership; Food and Beverage Industry

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October 2002
Supplement

NerveWire: A Tale of Two Executives

By: Nitin Nohria

A series of five segments that include NerveWire, Inc., A Day in the Life of Malcolm Frank, A Day in the Life of Kirk Arnold, Employee Observations of Malcolm and Kirk, and Malcolm and Kirk Discuss Co-Leadership. View Details

Keywords: Employees; Leadership; Organizations; Performance Evaluation; Behavior

01 Jul 2019
What Do You Think?

Are Super Stretch Goals Only for the Very Young?

Do Super Stretch Goals Require More Commitment Than a Large Organization Can Muster? Youth of an organization or its members is not the primary determinant of whether an organization successfully utilizes super stretch goals. The majority of respondents to this month’s... View Details

Keywords: by James Heskett

August 1983 (Revised June 1985)
Supplement

Milford Industries (C)

By: Robert J. Dolan and Benson P. Shapiro

Supplements the (A) case. A rewritten version of part of an earlier series. View Details

Keywords: Managerial Roles; Salesforce Management; Resignation and Termination; Performance Evaluation

October 2002 (Revised June 2006)
Case

KnowledgeNet (A)

By: William A. Sahlman and Elizabeth Kind

Describes the internal reporting package for a rapidly growing company in the e-learning industry. Management must analyze the data in the package and decide what actions to take. They must also decide what to communicate to the board of directors. Contains a... View Details

Keywords: Internet and the Web; Growth Management; Governing and Advisory Boards; Performance Improvement; Performance Evaluation; Education Industry

Article

The Allure of Unknown Outcomes: Exploring the Role of Uncertainty in the Preference for Potential

By: Daniella Kupor, Zakary L. Tormala and Michael I. Norton

Influence practitioners often highlight a target's achievements (e.g., "she is the city's top-rated chef"), but recent research reveals that highlighting a target's potential (e.g., "she could become the city's top-rated chef") can be more effective. We examine whether... View Details

Keywords: Risk and Uncertainty; Forecasting and Prediction; Performance Evaluation

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November 2000
Case

Hewlett-Packard's Home Products Division in Europe (1996-2000)

By: David J. Arnold and Carin-Isabel Knoop

By November 2000, Hewlett-Packard's Home Products Division (HPD) had been selling its Pavilion line of personal computers in Europe for almost five years. During that time, HPD had entered and exited Germany, struggled in France and the United Kingdom, and... View Details

Keywords: Competition; Information Infrastructure; Transformation; Performance Evaluation; Computer Industry; France; Germany; United Kingdom

30 Jan 2012
Research & Ideas

Measuring the Efficacy of the World’s Managers

seven years, large teams of affiliated WMS analysts have interviewed managers at some 10,000 organizations in 20 countries, setting out to determine how and why management practices differ vastly in style and quality. Best Practices The researchers used an View Details

Keywords: by Carmen Nobel

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