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Show Results For
- All HBS Web
(1,117)
- People (1)
- News (209)
- Research (822)
- Events (15)
- Multimedia (1)
- Faculty Publications (243)
- 04 Aug 2003
- What Do You Think?
Are We Facing an Attitude Shortage?
life." Where do you stand on these issues? What do you think? Original Article Studies conducted by various researchers over the past two decades point to the importance of hiring and promoting for certain attitudes (for example,... View Details
Keywords: by James Heskett
- 25 Apr 2000
- Research & Ideas
Adjusting the Fit for Government
help in various studies of corruption. The private sector has not always been keen to "rock the boat," she said, adding that the OECD has adopted a convention that makes it a criminal offense for a corporation to bribe a public... View Details
Keywords: by Martha Lagace
- 04 Dec 2012
- First Look
First Look: December 4
applications available on it. Our model is based on the observation that even if users prefer application variety, applications often also exhibit direct network effects. When there are direct network effects, users prefer to consume the... View Details
Keywords: Carmen Nobel
- 06 Oct 2003
- What Do You Think?
Is “the Innovator’s Solution” to Sustained Corporate Growth an Unnatural Act?
to identify disruptive ideas" which often result from observations of the circumstances in which potential customers "hire" products or services to achieve a result. The catch is that no organization, in the opinion of the... View Details
Keywords: by James Heskett
- Web
Teaching & The Case Method | Baker Library | Bloomberg Center | Harvard Business School
University Professor, Education for Judgment, 1991. 19 HBS cases average 10 to 20 pages of text followed by supporting exhibits of tables and illustrations. Students break into small groups to study cases and practice presenting their... View Details
- 02 Oct 2007
- First Look
First Look: October 2, 2007
are easily observable in process but is not related to outcomes that are difficult to monitor in process. In comparison, a member's role experience is positively related to both types of outcomes. Our results offer an approach for... View Details
Keywords: Martha Lagace
- 22 Feb 2011
- Research & Ideas
Most Popular Articles, Papers of the Decade
Setting Published: February 11, 2009 For decades, goal setting has been promoted as a halcyon pill for improving employee motivation and performance in organizations. Advocates of goal setting argue that for goals to be successful, they should be specific and... View Details
Keywords: by Sean Silverthorne
- 06 Dec 2016
- First Look
December 6, 2016
American economic development, Slavery's Capitalism identifies slavery as the primary force driving key innovations in entrepreneurship, finance, accounting, management, and political economy that are too often attributed to the so-called free market. Approaching the... View Details
Keywords: Sean Silverthorne
- 25 Sep 2007
- First Look
First Look: September 25, 2007
of hospitals, and to contrast these concerns with national patient safety initiatives. Data Sources. Primary data include semi-structured interviews with frontline staff and 1732 staff identified operational failures at 20 U.S. hospitals from 2004-2006. View Details
Keywords: Martha Lagace
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Harvard Business School professors Jim Heskett (now emeritus), Earl Sasser, and Len Schlesinger have been studying the service sector—the good and the great as well as the bad and the ugly—for more than three decades. In their new book,... View Details
- 27 Feb 2013
- Research & Ideas
Sidetracked: Why Can’t We Stick to the Plan?
ingredients for a romantic dinner, but ends up spending an hour comparison shopping for organic dog food and craft beer. A college student resolves to spend every Wednesday evening studying in the library, only to spend most of that time... View Details
- 02 Jul 2013
- First Look
First Look: July 2
Publications 2006 pub Matching Firms, Managers, and Incentives By: Bandiera, Oriana, Luigi Guiso, Andrea Prat, and Raffaella Sadun Abstract—We exploit a unique combination of administrative sources and survey data to study the match... View Details
Keywords: Anna Secino
- 01 Dec 2000
- News
Latin America's Decade
intellectual agility one develops at HBS is very helpful in this part of the world." Observes HBS associate professor Robert E. Kennedy, who is conducting research on high-tech clusters in emerging markets, "Some of the institutions... View Details
- 21 Dec 2018
- News
Bridging the Gap
experience? Falik: Traditionally, study abroad has been the experience that we’ve encouraged kids to have to expand their horizons and have a global experience. When we look at the data, though, it’s pretty striking: 80% of kids who... View Details
- 01 Jun 2025
- News
Alumni and Faculty Books
power and on the streets and highlights the substantial impact these movements had on the city’s governance and power dynamics. The Battle for Boston poses a critical inquiry: Can cities truly embrace progressivism and govern effectively in the twenty-first century?... View Details
- 06 Aug 2024
- Op-Ed
What the World Could Learn from America's Immigration Backlash—100 Years Ago
studies of native- and foreign-born individuals living in the US between 1850 and 1940, and see what lessons all countries can draw. Contrary to popular rhetoric, these studies have found that: Immigration... View Details
Keywords: by Marco Tabellini
- 01 Apr 2001
- News
Beyond the Rim: New Paths to Success in Asia
importance of facilitating faculty contact with prominent issues, individuals, and companies in the region. “One of the primary values of our center is to help faculty identify key business players and to place interesting business problems in a relevant context,” she... View Details
- 04 Sep 2012
- Research & Ideas
Why Most Leaders (Even Thomas Jefferson) Are Replaceable
to be high-impact and make their mark on history "for better or worse." The book studies both kinds of leadership through historical cases that Mukunda teaches in his courses. In the book, Mukunda classifies every US president from George... View Details
Keywords: by Kim Girard
- 25 Mar 2021
- News
Alumni Honor Nitin Nohria and Support His Legacy
low- and middle-skill workers, particularly those considered essential during the recent pandemic, and offers companies strategies for reaching them (coauthored by Professor of Management Practice Joseph B. Fuller, who co-leads the Project on Managing the Future of... View Details
- 30 Jul 2013
- First Look
First Look: July 30
decisions and ultimately impact observers' willingness to be influenced by them. Three studies suggest that observing others make more (versus less) thoughtful decisions generates more positive reactions... View Details
Keywords: Anna Secino