Filter Results:
(905)
Show Results For
- All HBS Web
(2,858)
- People (30)
- News (955)
- Research (905)
- Events (5)
- Multimedia (14)
- Faculty Publications (225)
Show Results For
- All HBS Web
(2,858)
- People (30)
- News (955)
- Research (905)
- Events (5)
- Multimedia (14)
- Faculty Publications (225)
Sort by
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
Performance By: Li, Shelley Xin, and Tatiana Sandino Abstract—Many service organizations empower frontline employees to experiment with different ways to meet diverse customer needs across different locations. We conducted a field View Details
Keywords: Re: Multiple Faculty
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
You have the moving parts of human beings delivering services interacting with human beings as customers. Culture is the guiding force; it's the difference between the positive experience you have when you interact with someone at... View Details
- 22 Feb 2011
- Research & Ideas
Most Popular Articles, Papers of the Decade
Networks Published: September 14, 2009 Many business leaders are mystified about how to reach potential customers on social networks such as Facebook. Professor Mikolaj Jan Piskorski provides a fresh look into the interpersonal dynamics... View Details
Keywords: by Sean Silverthorne
- 26 Aug 2008
- First Look
First Look: August 26, 2008
Immigration: A Survey Authors:Sari Pekkala Kerr, William R. Kerr Abstract This paper surveys recent empirical studies on the economic impacts of immigration. Particular emphasis is given to the experiences of Northern Europe and... View Details
Keywords: Sean Silverthorne
- 15 Oct 2008
- First Look
First Look: October 15, 2008
free entry of rating agencies, the provision of quality ratings is at least partially sustained by the reputational concerns of the rating agencies. The economically significant entry of a third agency into a market that was previously best described as a duopoly... View Details
Keywords: Martha Lagace
- 30 Jul 2013
- First Look
First Look: July 30
for the introduction of health products in developing countries where consumers may be uncertain about product quality, and price subsidies are common policy instruments. Through a field experiment selling an unfamiliar health product in... View Details
Keywords: Anna Secino
- 29 Sep 2009
- First Look
First Look: September 29
inventions as the top 1% of U.S. inventions for a technology during 1975-1984 in terms of subsequent citations. Patenting growth is significantly higher in cities and technologies where breakthrough inventions occur after 1984 relative to peer locations that do not... View Details
Keywords: Martha Lagace
- 18 May 2010
- First Look
First Look: May 18
PublicationsTechnology Manager's Journey: An Extended Narrative Approach to Educating Technical Leaders Authors:Robert D. Austin, Richard L. Nolan, and Shannon O'Donnell Publication:Academy of Management Learning & Education 8, no.... View Details
Keywords: Martha Lagace
- 23 Jan 2007
- First Look
First Look: January 23, 2007
introducing a generation to the practice of personal computing and laying the foundation for the Information Age. Gates and Jobs turned their curiosity about electronics into a multi-billion dollar industry. From early experiments like... View Details
Keywords: Martha Lagace
- 13 Mar 2018
- First Look
March 13, 2018
fields. A sponsor is someone who advocates for a protégé, and in doing so, takes a stake in her success. We use a laboratory experiment to explore two channels through which sponsorship has been posited to increase advancement in a... View Details
Keywords: Sean Silverthorne
- 18 Apr 2018
- First Look
First Look at New Research and Ideas, April 18, 2018
Evolution and Resilience Britain: Global Legacy and Domestic Persistence By: Jones, G. Abstract—This chapter explores the British experience in a volume which examines the historical evolution of business groups in developed Western... View Details
Keywords: Sean Silverthorne
- 25 Sep 2007
- First Look
First Look: September 25, 2007
been priorities in national initiatives. Conclusions. Our study suggests an underutilized strategy for improving patient safety and staff efficiency: leveraging frontline staff experiences with work systems to identify and remove... View Details
Keywords: Martha Lagace
- 01 Feb 2011
- First Look
First Look: Feb. 1
accountability are not new. Leaders of organizations, be they nonprofit, business, or government, face a constant stream of demands from various constituents demanding accountable behavior. But what does it mean to be accountable? By and... View Details
- 18 Sep 2018
- First Look
New Research and Ideas, September 18, 2018
suggest that in many commonly regulated markets in which firms share similar cost structures, firms are likely to experience incentives to ratchet down and delay the introduction of innovative products. The study highlights the importance... View Details
Keywords: Dina Gerdeman
- 21 Feb 2017
- First Look
First Look at New Research: February 21
characterized by underdeveloped institutions and frequent environmental shifts. Yet they also contain many firms that have survived over generations. How are firms in weak institutional environments able to persist over time? Motivated by 69 interviews with View Details
Keywords: Carmen Nobel
- 18 Feb 2014
- First Look
First Look: February 18
Most Successful CEOs Come from Within By: Bower, Joseph L. Abstract—The financial crisis of 2008 and the Great Recession caused a crisis of public confidence in business and American-style capitalism, with its focus on maximizing shareholder value. Corporate View Details
Keywords: Sean Silverthorne
- 12 Aug 2014
- First Look
First Look: August 12
are not always made in a competitive Darwinian contest. Instead, a few investors make decisions that are impacted by incentive, agency, and coordination problems, often before a new idea even has a chance to compete in a market. We contend that costs and constraints on... View Details
Keywords: Sean Silverthorne
- 29 Apr 2014
- First Look
First Look: April 29
explore how individuals process failed experiences as a potential source of learning. Drawing on attribution theory, we conceptualize the differential impact that internal (self-focused) and external (factors outside of one's control)... View Details
Keywords: Sean Silverthorne
- 12 Oct 2011
- First Look
First Look: October 12
enterprising companies, the current threats to market capitalism present vital opportunities. Drawing on discussions with business leaders around the world, the authors argue that companies must stop seeing themselves as bystanders and... View Details
Keywords: Sean Silverthorne
- 05 Feb 2008
- First Look
First Look: February 5, 2008
Fredberg, Michael Beer, Russell Eisenstat, Nathaniel Foote, and Flemming Norrgren Abstract We tend to assume that great leaders must make difficult choices between two or more conflicting outcomes. In an interview study with 26 CEOs of... View Details
Keywords: Martha Lagace