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  • Web

Ways to Give Today - Alumni

and Discover. Online Give Online Give online via Harvard's secure donation form Online LOG IN TO GIVE Recommended for all alumni and required for international credit card gifts Give Without Login For US-based donors only—no personal View Details
  • 01 Dec 2023
  • News

The Imposter Among Us

Drill In 1981, I was promoted to CIO of a Fortune 500 chemical company, with responsibility for both information systems and the nationwide telecommunications network. My background didn’t include any strength with telecommunications; in... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 2009
  • Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
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  • 01 Dec 2023
  • News

Wide Horizon

very wealthy philanthropist—wasn’t an option. His research did uncover an interesting approach employed by the Cystic Fibrosis Foundation, which required a small royalty in exchange for early stage research funding—which led, in one case,... View Details
Keywords: Dan Morrell; Photos by Sarah Wilson
  • February 1999 (Revised March 2000)
  • Case

Beth Israel Deaconess Medical Center: Coordinating Patient Care

External cost pressures are motivating the adoption of case management (CM) at Beth Israel Deaconess Medical Center (BIDMC), but several of the organization's key professional groups are working against it. President and CEO David Dolins must decide whether CM is... View Details
Keywords: Organizational Change and Adaptation; Service Operations; Organizational Culture; Health Care and Treatment; Health Industry; Boston
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    Trust

    Entrepreneurial ventures often fail in the developing world because of the lack of something taken for granted in the developed world: trust. Over centuries, the developed world has built customs and institutions such as enforceable contracts, an impartial legal... View Details
    • Web

    General Management - Faculty & Research

    ranging from beauty and health to eco-tourism. About the Unit The General Management Unit is concerned with the leadership and management of the enterprise as a whole. This concern encompasses: the personal values and qualities of... View Details
    • Web

    All Industries

    Employment Data All Industries Employment Data All Industries All Industries Select an Industry to Access Additional Detail Pages: All Industries All Industries Consulting Consumer Products Entertainment / Media Health Care Investment... View Details
    • 18 Jul 2023
    • News

    The First Five Years: Brooke Biederman (MBA 2019)

    real world events, on that end of the spectrum. Audiences exchange precious time off from long jobs to engage with entertainment. I feel the stories they turn to should inspire them, uplift them, and at least, do what the category name... View Details
    Keywords: Robert Bochnak
    • Summer 2021
    • Article

    The Cost and Evolution of Quality at Cipla Ltd, 1935–2016

    By: Muhammad H. Zaman and Tarun Khanna
    This article examines the evolution of Indian pharmaceutical manufacturer Cipla towards producing drugs that met the quality standards of European and U.S. regulators. It employs new research in Cipla’s corporate archives, the Creating Emerging Markets database, and... View Details
    Keywords: Cipla; Pharmaceuticals; Drug Quality; Generics; Quality; Standards; Information Technology; Cost; Organizational Culture; Business History; Pharmaceutical Industry; India
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    • 01 Dec 2023
    • News

    Drop Everything, Read This

    The Bookshelf Rick Rubin is one of the greatest music producers of all time. His book, The Creative Act: A Way of Being, is about the creative process and is based on his experiences with era-defining musicians. He encourages the reader to be open to clues and... View Details
    Keywords: Publishing Industries (except Internet); Information
    • 15 Nov 2016
    • First Look

    November 15, 2016

    employee departure rates in stores where the manager is likely to be more informed than headquarters (e.g., in stores that are far from headquarters or that serve repeat customers). Download working paper:... View Details
    Keywords: Sean Silverthorne
    • Web

    Profiles - MBA

    focused on building an Electronic Health Records (EHR) system that is designed to be interoperable, fostering seamless communication among various healthcare providers. Storing patient information on a... View Details
    • March 2023 (Revised June 2023)
    • Teaching Note

    Ransomware Attack at Springhill Medical Center

    By: Suraj Srinivasan and Li-Kuan (Jason) Ni
    Teaching Note for HBS Case No. 123-065. In July, 2019, Springhill Medical Center (“SMC”) in Mobile, Alabama fell prey to a malicious ransomware attack that crippled the hospital’s internal network systems and public-facing web page. While the hospital rushed to... View Details
    Keywords: Disruption; Communication; Communication Strategy; Decision Making; Decision Choices and Conditions; Judgments; Corporate Accountability; Corporate Disclosure; Corporate Governance; Governance Controls; Policy; Employees; News; Cybersecurity; Digital Strategy; Information Infrastructure; Information Management; Internet and the Web; Crisis Management; Business or Company Management; Resource Allocation; Risk Management; Negotiation Tactics; Failure; Business and Stakeholder Relations; Attitudes; Behavior; Perception; Reputation; Trust; Public Opinion; Social Issues; Health Industry; Alabama; United States
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    • Web

    History of Excellence - Doctoral

    FEB 2025 | JAMA Health Forum Placement With the expanding role of business in global society and the increasing sophistication of the practice of management, the demand for faculty researchers and educators at business schools has never... View Details
    • Web

    HBS - The year in Review

    priority for HBS that cuts across all aspects of our work from teaching and scholarship to day-to-day operations. The School’s sustainability framework focuses on emissions and energy; campus operations; nature and ecosystems; health and... View Details
    • 26 Jul 2016
    • Working Paper Summaries

    The Impact of the Entry of Biosimilars: Evidence from Europe

    Keywords: by Fiona Scott Morton, Ariel Dora Stern, and Scott Stern; Health; Health; Health
    • 08 Mar 2021
    • In Practice

    COVID Killed the Traditional Workplace. What Should Companies Do Now?

    A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
    Keywords: by Dina Gerdeman
    • 07 Feb 2022
    • Research & Ideas

    Digital Transformation: A New Roadmap for Success

    those who are less familiar with them. For some companies, visualization tools have been key to getting everyone (even those who fear numbers and math) to use data to inform their decisions and actions. Unfortunately, the consensus among... View Details
    Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
    • 05 Jun 2007
    • First Look

    First Look: June 5, 2007

    their first private equity fund. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=207067 Bankinter: Deploying the Mortgage Simulator to the Branches Harvard Business School Case 107-070 Describes how Bankinter, a mid-sized Spanish... View Details
    Keywords: Martha Lagace