Experience Goods - Publications - Faculty & Research

12 Oct 2022
Research & Ideas

When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb

provides accommodations in more than 220 countries and 100,000 cities. But when it first started out in 2008, it was competing with large and trusted hotel chains, and displaying pictures of hosts may have seemed like a good way to... View Details

Keywords: by Pamela Reynolds; Technology; Travel

13 Dec 2016
First Look

December 13, 2016

rather than burying them in fine print, makes them less likely to be broken; 4) Should we make our algorithms discrimination aware? To ensure fairness, designers need to track how race or gender affects the user experience and set... View Details

Keywords: Carmen Nobel

01 Jun 2024
News

Alumni and Faculty Books

how should parents respond? Why are teens constantly taking selfies? And how can you keep your child safe behind the wheel? Debunking Teenagers provides research-based answers to these and many other questions about every aspect of the teen years, from instilling View Details

10 Nov 2003
Research & Ideas

Globalization: The Strategy of Differences

cautionary tale of what can happen when companies go too far. Acer entered early into the contract manufacturing of personal computers, operating in low-wage Taiwan, and made good money with that arbitrage play. But in the early 1990s, it... View Details

Keywords: by Pankaj Ghemawat

11 Aug 2011
Lessons from the Classroom

Perfecting the Project Pitch

Everyone has a good idea for the next hot start-up or the next great invention. Everyone. Just turn to the person next to you on the subway and ask her; she'll almost certainly detail a can't-miss opportunity. Developing the idea often is... View Details

Keywords: by Dennis Fisher

Web

2024 Reunion Presentations - Alumni

in the context of Opower, a software company that encourages households to reduce their energy consumption. From Opower's earliest days, its managers utilized experiments to amplify their environmental impact and enhance customer value.... View Details

Web

Organizational Behavior Awards & Honors - Faculty & Research

Axiom Business Book Award Gold Medal in the Women and Minorities in Business category for Race, Work, and Leadership: New Perspectives on the Black Experience (Harvard Business Review Press, 2019) with Laura Morgan Roberts and David A.... View Details

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

offered free hotel rooms located near medical facilities to healthcare workers, while Serta Simmons donated 100,000 mattresses to hospitals as they frantically worked to increase the number of ICU beds during a surge in cases. Shift factories over from making consumer... View Details

Keywords: by Jill Avery and Richard Edelman

Web

Power and Influence for Positive Impact | HBS Online

of power, for democratizing power, and for holding the powerful accountable. Highlights Cultivating Empathy Capstone Case: Umaimah Mendhro and VIDA Show Hide Details Concepts Managing Power Responsibly Leveraging Power for Good Capstone... View Details

10 May 2020
Blog Post

Let’s Hear it For the Moms – The Incredible Balancing Act of Student Mothers

tasks. Aligning our prioritization and constantly talking to each other whenever there is an issue has been key for us to enjoy our campus life while securing enough family time. We couldn’t go out at night but we had many dinners at our place, which have been a great... View Details

20 Mar 2000
Research & Ideas

Incubators: The New Venture Capitalists?

staffing, services, physical space, strategic guidance and more — are popping up in the private sector almost as fast as the dot.com companies they hope to hatch. They're pulling in veteran entrepreneurs and established Internet players eager to put their View Details

Keywords: by Kenneth Liss

25 Aug 2022
News

Up on the Corner

year. And there are mounting signs that her other plans for the neighborhood—a smaller retail-residential site that will house her African-themed online clothing business, a 51,000 square foot live-work building for artists and digital nomads—will also soon come to... View Details

Keywords: Alexander Gelfand; photographed by Melissa Golden; Real Estate

08 Mar 2021
Blog Post

International Women's Day Featured Stories

the official site. For more on the Women's Student Association, visit wsahbsclub.com. Taylor Clarkson Harvard MBA Student, Class of 2022 Being mixed is a experience shared by many, but discussed by few. My mother is Ukrainian, my father... View Details

03 May 2010
Research & Ideas

What Is the Future of MBA Education?

initial interviews, however, we kept hearing the same concern: "Thank goodness you folks are doing this. All of us collectively need to take a hard look at the state of business education." Srikant Datar: With that prompting, we expanded... View Details

Keywords: by Martha Lagace; Education

Person Page

Press / Media

By: Karim R. Lakhani

Can America Invent Its Way Back?

BusinessWeek, by Michael Mandel, 12 Sept. 2008

Today, researchers are focusing on ways to make those... View Details

01 Jan 2014
News

To Spot Financial Trouble Early, Use Three Circles: A conversation with Blythe McGarvie of Harvard Business School

Profile

Konstantin Chebotar

says. "Their job is to ask the right questions to facilitate conversation. Fortunately, HBS does a great job attracting good people. They have experience in any industry you can imagine, and they're... View Details

Keywords: Manufacturing/Energy

Profile

Fereshteh Zeineddin

needed to take the next step in my career. HBS seemed like a perfect fit because of its focus on general management, case-study teaching method, and diverse student body. How has your experience here shaped your goals & career path?... View Details

Keywords: Retail

Profile

Tariro Goronga

to date?” Taking an open-minded approach Tariro’s BP experience awakened an interest in finance. To expand his business skills, he turned to HBS—and discovered even deeper lessons than he had expected. “Before I came to HBS,” Tariro... View Details