Customer Power - Publications - Faculty & Research

01 Jan 2005
News

Nancy M. Barry, MBA 1975

microfinance institutions and banks in developing countries that make small loans to low-income women-and in some instances, men-so that they can build their own business and move beyond poverty. A customer in The Gambia, for example,... View Details

13 Apr 2017
News

Solving Nigeria’s Skilled Workforce Challenge

Photos by Kunle Ogunfuyi Even a college degree couldn’t help Temi Abiola, who grew up in Nigeria, land a job. Though he speaks fluent English, he lacked the problem-solving and customer relations skills required for his dream job in the... View Details

Keywords: Jill Radsken

11 Aug 2009
First Look

First Look: August 11, 2009

essay, this uncommonly readable book answers the questions of how American business powered most of the twentieth century and was then severely challenged in the twenty-first, first by its own mistakes and then by globalization.... View Details

Keywords: Martha Lagace

01 Jun 2013
News

Five Bright Ideas

essential). SABIS uses computerized learning assessment systems and online learning to reinforce, not disrupt, the traditional SABIS classroom process. Says Bistany, "It's an approach, honed by decades of practice, that holds powerful... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Elementary and Secondary Schools; Educational Services

27 May 2008
Sharpening Your Skills

Sharpening Your Skills: Thinking About Global

my foreign assests and resources be protected? Are Global Brands Effective? Why Global Brands Work Japanese automakers create single products and brands for worldwide consumption, while Ford customizes products for local markets. You know... View Details

Web

Finalists | New Venture Competition

Brodt Jeremy Mallahn We help city residents save hassle, space, and money, by offering an online, in-app inventory mgmt platform, allowing our customers to store, move, sell, rent, donate, or sustainably dispose their stuff with one click... View Details

01 Sep 2010
News

Alumni Books

Belsky has compiled their most powerful (and often counterintuitive) practices, such as generating ideas in moderation, reducing all projects to just three main components, encouraging fighting within your team, and seeking competition... View Details

15 Sep 2011
Research & Ideas

High Ambition Leadership

what products or services to offer by first looking inside. Contrary to most companies that begin by looking at markets and competition, these CEOs looked inside to define "who" the company was—where was the most powerful intersection... View Details

Keywords: by Martha Lagace

01 Apr 2002
News

Student Conferences Spark Discussion, Promote Interaction

we think about everything," he remarked. "Information technology has to march in lockstep with business," agreed Verizon CIO Shaygan Kheradpir. Software that automates complex transactions and expanding customer service on the Web are... View Details

Keywords: H Naylor Fitzhugh; Colleges, Universities, and Professional Schools; Educational Services

01 Feb 1998
News

Women at the Top

Michael E. Porter, C. Roland Christensen Professor of Business Administration, concluded the four-day program with a fast-paced lecture on his current research in the area of strategy. "I found particularly useful his idea that companies have to make tradeoffs. They... View Details

Keywords: Marguerite Rigoglioso and Susan Young

02 Mar 2016
What Do You Think?

Is Apple’s Real Privacy Challenge Technology Innovation Itself?

essentially demands acceptance of a massive expansion & transfer of a conscription power which is currently limited to Congress and not available to any government agency.” ZBV may have been responding to a comment by superf88 that,... View Details

Keywords: by James Heskett; Technology

13 Apr 2015
Research & Ideas

3 Ways Firms Can Profit From Environmental Investments

In the course of her work, Rebecca Henderson meets business executives who don't address the threat of climate change because they don't believe that it exists. Her recommendation: They should consider investments in environmental sustainability anyway, assuming that... View Details

Keywords: by Carmen Nobel; Energy; Utilities

10 Jul 2000
Research & Ideas

The State of the Markets

markets, from regulations to a demanding customer base that includes individuals, institutions, and broker/dealers. To meet these challenges, he said, the New York Stock Exchange has become "a very electronic market" whose... View Details

Keywords: by James E. Aisner

01 Mar 2023
News

Is AI OK?

Illustrations by Dan Bejar Illustrations by Dan Bejar When she began investigating Airbnb’s smart-pricing algorithm several years ago, Assistant Professor Shunyuan Zhang wasn’t looking for evidence that it generated discriminatory outcomes, a problem known as... View Details

Keywords: Alexander Gelfand; Funds, Trusts, and Other Financial Vehicles; Finance

01 Apr 2020
Blog Post

How Scott Linzmeyer Crafted a Business He Loves at Reveler Beverage

Wine Director, and a passionate Chief Beer Guy. Two and a half years in, Reveler Beverage is thriving and gaining loyal customers through their selection of interesting and top quality products, beer and wine tastings, and wine club. As... View Details

28 Aug 2017
Research & Ideas

Should Industry Competitors Cooperate More to Solve World Problems?

only subsets of the customer base for specific products are willing to choose greener products. As a result, firms that take costly actions to source products in a sustainable way could find themselves with a higher cost structure, with... View Details

Keywords: by Sean Silverthorne; Financial Services; Manufacturing; Agriculture & Agribusiness; Mining

14 May 2013
First Look

First Look: May 14

Lady Gaga, and LeBron James? Which strategies give leaders in film, television, music, publishing, and sports an edge over their rivals? In this book, drawing on my case studies and other research on the worlds of media and sports, I explain a View Details

Keywords: Sean Silverthorne

02 Oct 2018
First Look

New Research and Ideas, October 2, 2018

Xu Abstract—We investigate how dynamic pricing can lead to more product returns in the online retail industry. Using detailed sales data of more than two million transactions from the Indian online retail market, where price promotions are very common, we document two... View Details

Keywords: Dina Gerdeman

14 Nov 2007
First Look

First Look: November 14, 2007

Working PapersNone Available This Week Cases & Course MaterialsAssessing and Enhancing Individual Power in the Family Business System Harvard Business School Note 808-026 Describes how to asses and enhance an individual's bases,... View Details