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Show Results For
- All HBS Web
(6,434)
- People (3)
- News (1,232)
- Research (4,143)
- Events (16)
- Multimedia (81)
- Faculty Publications (2,877)
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- 22 Feb 2022
- News
Ink: Bringing Purpose to Life
workforce, benefiting the community while also getting closer to its customer base and spurring innovation. But idealized win-win solutions such as these are both difficult and relatively uncommon. Many purpose-driven companies chase an... View Details
- 01 Sep 2018
- News
Action Plan: Rapids Growth
team was down a body. But just as important, he threw himself into the lifestyle, hoping to better understand what makes Eddyline’s customers so passionate about the products. A novice kayaker before, Holley says he’s now hooked. Asked if... View Details
Keywords: Ryan Jones
- 01 Sep 2009
- News
Faculty Books
Kanter contends that vanguard companies deliver what their customers want better than their competitors do, thereby providing the financial success shareholders demand and the social conscience demanded by the new generation of managers.... View Details
- 01 Oct 2000
- News
The Entrepreneurial Venture
going to have some very disappointed customers on Valentine's Day, so we decided to offer the best customer service ever. We called every single customer and explained that our... View Details
- 01 Sep 2004
- News
The Wisdom of Crowds
creating customized Zagat guides for their customers). “And now that I’m back home in New York,” he added, “I can check out all the great new nightspots that opened while I was in Boston.” View Details
- 01 Jan 2005
- News
Louis V. Gerstner, Jr., MBA 1965
twenty years ago the company was unprepared for changes in the marketplace as competitors emerged that offered clients individual pieces of the technology package, such as a database program or storage device. This brought about increased options and lower prices for... View Details
- 01 Apr 1997
- News
Management Update Launched
customer retention, or strategies for growth," says Kiechel. Kiechel believes Management Update is the perfect filter for the overwhelming flood of information managers receive daily. "Part of our function," he notes, "is to look at new... View Details
Keywords: Judith A. Ross
- 01 Apr 1999
- News
Alumni Career Services Update
says he has interacted with more than 750 alumni since coming to HBS, "not including attendees at HBS presentations I've given on campus and on the road." Many of ACS's most avid customers are newer graduates, who began their careers in... View Details
Keywords: Eileen K. McCluskey
- 01 Dec 2017
- News
Enhancing Students’ Cultural Intelligence
travel stores to help the airline enhance customer satisfaction—provided insight on Mexico’s travel industry and, equally important, a new perspective on teamwork. “There were no designated leaders in the teams we were assigned to in... View Details
- 15 Nov 2016
- News
Classroom Lessons Put Into Practice Abroad
accessible to new audiences, adapting company goals to accommodate consumer behavior. They outfitted a test truck and spread the word about its location via social media. The idea was enthusiastically embraced by customers and by Rita de... View Details
- 01 Sep 2004
- News
Nancy Hall (MBA 1974)
of the board of the local YWCA and decided to come in once a week to help out. I soon realized that nonprofits could really use the skills I had — finance, marketing, planning. I saw that many nonprofits didn’t know who their customers... View Details
- 23 May 2019
- News
Michael R. Bloomberg, MBA 1966
Return to Alumni Achievement Awards main page TIMELINE 1942 Born, Boston, Massachusetts 1964 Earns BS, Electrical Engineering, Johns Hopkins University 1966 Earns MBA 1966 Joins Salomon Brothers 1981 Launches Bloomberg LP 1983 Merrill Lynch becomes Bloomberg’s first... View Details
Keywords: Susan Young
- 28 May 2019
- News
Leading Questions
successful.” The assessment trend is also driven by companies that are eager for what Schlatka calls “people data.” Businesses that have long relied on customer numbers and financial reports to make important decisions have recognized... View Details
Keywords: April White
- 01 Oct 2000
- News
Internet Tsunami
system, much more so than in the United States," the New York Times (June 7, 2000) reported. Merchants, ranging from toy stores to fishmongers, pay a monthly fee to access Rakuten's e-commerce software and customer database. Merchants... View Details
- 24 Apr 2014
- News
Empowering Japan through e-commerce
he developed a web-based shopping mall—Rakuten, which roughly means “optimism”—often called the Amazon.com of Japan. “We created an online marketplace where customers can interact with shop owners, and we empower our merchants to build... View Details
- 26 Nov 2019
- News
Collective Genius: Leading Innovation and Digital Transformation
emerging technologies to innovate and create differentiated customer experiences, people in organizations have to work differently, Hill says. Corporations are finding that digital transformation often demands culture change and the... View Details
- 17 Nov 2016
- News
Rent the Runway Sets Up Shop at Neiman Marcus
average Rent the Runway customer is 29 years old—more than two decades younger than the average Neiman Marcus shopper, who is 51, the companies say. Neiman Marcus executives are also looking forward to collecting shopping data to study... View Details
- 01 Mar 2006
- News
Faculty Books
developing innovative products and services. He discusses the full range of activities required: learning about customer needs; managing experimentation and problem-solving; product-development process design and improvement; and... View Details
- 01 Dec 2003
- News
Selling Digital Privacy
marketing companies to sell it. Consumers, he asserts, have much to gain — be it money, price discounts, better customer service, or products tailored specifically to their needs. In the current system, information that is gathered about... View Details
- 22 Apr 2008
- News
The Next Harvard Square? Really?
warehouse has been next door to us forever. And what will become of Herb Goodman’s Auto Sales and his smiley-face sign in this new order of things? When my office on the third floor of Teele Hall looked out on Herb and his dealings, I could take a moment here and there... View Details