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  • 15 Sep 2011
  • Research & Ideas

High Ambition Leadership

serves as chairman of the consultancy TruePoint Partners and of its educational and research institute, the TruePoint Center for Higher Ambition Leadership. In the e-mail interview that follows, Beer talks about the book and what boards... View Details
Keywords: by Martha Lagace
  • 24 Nov 2014
  • Research & Ideas

Corrupting Silence: Companies Must Speak Up Against Bribes

get a call from a consultant who knows all about your impending bid and offers to help. The clear message is you are not going to win unless you use me." “The thing that struck me is how little information there is on corruption because... View Details
Keywords: by Michael Blanding
  • 26 Apr 2016
  • First Look

April 26

than public hospitals in the region. However, profits for the private operators remained low, in the region of 1%. In order for La Ribera to remain a viable option the hospital began working with a consulting firm to look into future... View Details
Keywords: Sean Silverthorne
  • 04 May 2009
  • Research & Ideas

What’s Next for the Big Financial Brands

with their predicament. They consult their friends and neighbors more than ever. Advertising that captures these mood shifts is more effective. Thus, in Kansas, billboards use the first person to proclaim "I trust Intrust."... View Details
Keywords: by John Quelch; Banking; Financial Services
  • 04 Apr 2008
  • What Do You Think?

Who Owns Intellectual Property?

remarkable results. But whose work is it? Who owns the result? While pondering these questions, I visited the website of the branding consultancy Wolff Olins, responsible for creating the branding for (RED), which raises money for The... View Details
Keywords: by Jim Heskett
  • 02 Mar 2020
  • What Do You Think?

Are Candor, Humility, and Trust Making a Comeback?

of a resurgence: HBS Professor Emeritus Michael Beer, in a new book based on a large base of evidence drawn from consulting experience, concludes that “when employees can’t speak truth to power they lose trust in those leaders and become... View Details
Keywords: by James Heskett
  • 14 May 2019
  • Research & Ideas

Ethics Bots and Other Ways to Move Your Code of Business Conduct Beyond Puffery

by consulting company Accenture, Soltes argues that such codes can be worth quite a lot to companies—but only if they go beyond generic platitudes to create a tool that employees can actually use. Author of the book Why They Do It: Inside... View Details
Keywords: by Michael Blanding
  • 16 May 2018
  • Research & Ideas

How Companies Managed Risk (and Even Benefitted) in World War Internment Camps

effects of internment. The business implications of civil internment are uncharted territory,” says Giacomin, who co-authored the paper with Christina Lubinski, a former Harvard-Newcomen Fellow now at Copenhagen Business School, and the Boston View Details
Keywords: by Julia Hanna; Manufacturing
  • 03 Jun 2015
  • What Do You Think?

Is the Time Right for Self-Management?

organizations?" Others saw limited potential in the concept. As Edward Hare put it, "There are some people capable of managing themselves in a larger organization but many who can't This strikes me as another of those 'ideas' promoted by View Details
Keywords: by James Heskett; Retail
  • 13 Feb 2017
  • Research & Ideas

Paid Search Ads Pay Off for Lesser-Known Restaurants

maybe they don’t. Why don’t we collaborate on an experiment testing their impact?” That was music to Donaker’s ears. Yelp had run experiments to optimize advertisements and had consultants try to figure out the impact of ads. But in the... View Details
Keywords: by Dina Gerdeman; Food & Beverage
  • 16 Jul 2013
  • First Look

First Look: July 16

famously said that, because it's nigh impossible to do both, leaders should opt for fear. Research from Harvard Business School's Amy Cuddy and consultants Matthew Kohut and John Neffinger refute that theory, arguing that leaders would do... View Details
Keywords: Anna Secino
  • 01 Mar 2017
  • Research & Ideas

A Good Thing Happens When Doctors Start Talking to Their Patients

clinic for an upfront 45- to 60-minute consultation with a team of caregivers that reviews their physical and mental health, as well as their living situation. Each patient is then rated on a risk scale from one to four to determine the... View Details
Keywords: by Michael Blanding; Health
  • 08 Dec 2015
  • Research & Ideas

You Won't Make It If You Fake It

consultant at McKinsey and for Treasury Secretary Larry Summers for six years before joining Google at 32. When she and Facebook CEO Mark Zuckerberg began working together in 2007, Sandberg requested that Zuckerberg provide her with... View Details
Keywords: by Bill George
  • 01 Mar 2004
  • What Do You Think?

Are Customer Loyalty Initiatives Worth the Investment?

profitability? When several of us first began researching these relationships, findings such as these were news. Today we take them for granted. Fred Reichheld, among others, has fashioned a career as a consultant around his work on... View Details
Keywords: by James Heskett
  • 15 Jun 2020
  • Research & Ideas

A Mass Crisis Can Overwhelm Health Care. Liberia Found a Solution.

providing funds for such a large contract asked Last Mile to give up its community training piece as part of the proposal. In the end, Panjabi turned down that contract, but ended up consulting on community training anyway. “It’s an... View Details
Keywords: by Rachel Layne; Health
  • 04 Dec 2012
  • Research & Ideas

Book Excerpt: Harder Than I Thought

things. And I've heard all that schlock about how Lou Gerstner was a food company CEO when he took over and saved IBM. But I don't buy it. That was a different company, in a different situation, in a different time. IBM was in the process, then, of becoming a View Details
Keywords: by Robert D. Austin, Richard L. Nolan & Shannon O'Donnell; Aerospace
  • 05 Nov 2007
  • What Do You Think?

Why Is Succession So Badly Managed?

of the inner workings of the firm, fires the CEO but appoints an acting CEO while a talent consultant is hired to begin a search for a replacement. Given the natural bias of the search firm and the board's recent bitter experience, the... View Details
Keywords: Re: James L. Heskett
  • 17 Nov 2003
  • Research & Ideas

Lessons from a Nasty Trade Dispute

can win. This means hiring the proper consultants and legal advisors, particularly those who are well versed in the workings of the WTO. The last piece of advice is not really an action plan, rather an issue to recognize and keep in one's... View Details
Keywords: by Cynthia Churchwell
  • 07 Oct 2002
  • Research & Ideas

What Leaders Need to Do To Restore Investor Confidence

conflicts of interest. For example, the change in the commission structure in 1974 created a whole new dynamic that influenced the role of research by investment banks. And the growing importance of consulting at public accounting firms... View Details
Keywords: by Harvard Management Update
  • 16 Apr 2008
  • Lessons from the Classroom

Chris Christensen: Legend of the Classroom

and an inspiration for the next generation of strategy scholars. Its direct impact on practice could be seen subsequently in the work of The Boston Consulting Group and other firms that employed what became known as the SWOT analysis... View Details
Keywords: by Deborah Blagg; Education
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