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Show Results For
- All HBS Web
(2,750)
- People (22)
- News (968)
- Research (1,104)
- Events (6)
- Multimedia (6)
- Faculty Publications (479)
- May 2011
- Article
The Wise Leader
By: Ikujiro Nonaka and Hirotaka Takeuchi
In an era of increasing discontinuity, wise leadership has nearly vanished. Many leaders find it difficult to reinvent their corporations rapidly enough to cope with new technologies, demographic shifts, and consumption trends. They can't develop truly global... View Details
Keywords: Communication Intention and Meaning; Interpersonal Communication; Experience and Expertise; Values and Beliefs; Knowledge Sharing; Knowledge Use and Leverage; Leadership; Leadership Development; Corporate Social Responsibility and Impact; Personal Characteristics; Power and Influence
Nonaka, Ikujiro, and Hirotaka Takeuchi. "The Wise Leader." Harvard Business Review 89, no. 5 (May 2011).
- 10 Oct 2023
- Blog Post
Policy Drivers for Environmental Justice: What Businesses Need to Know
[industrial facilities].”[15] She also notes in her book that Indigenous communities are often targeted for certain polluting facilities and are a major group impacted by environmental racism. These trends... View Details
- Web
Leadership - Health Care
in and out of roles in support of education for all ages, from early education to adult learners. Along the way, she has discovered that she has a passion for building programs that maximize the impact of the Harvard community. When not... View Details
- 01 Sep 2023
- News
Hands-on Learning About Global Markets
students, Gerardo Lietz notes that they didn’t fully comprehend how it has affected the economy and consumer behaviors until they were in country. “They were surprised by the extent to which the cultural and economic differences there had an View Details
Keywords: Jennifer Gillespie
- Web
Online Entrepreneurship & Innovation Courses | HBS Online
program Yes Some Invitation to a global professional network, including the HBS Online Connext conference, HBS faculty events, and HBS Online Community Yes No *Considered more impactful than other online... View Details
- 30 Mar 2003
- Research & Ideas
The Future of IT Consulting
The explosion of "computer-to-computer" communication in the twenty-first century is triggering a growth phase for IT consultants. Harvard Business School professor Richard Nolan and HBS Interactive Senior Vice President Larry... View Details
- 15 Dec 2023
- News
Exploring Business Opportunities in Africa; Alumni Grapple with Plastic Waste Problem
them eliminate single-use plastics from procurement, and offers a certification and metrics to help clients see the impacts of those changes. “The solution is turning off the faucet,” he says. Goodwin, whose work with OceanCycle focuses... View Details
Keywords: Margie Kelley
- 28 Jun 2021
- Blog Post
7 Things HBS Taught Me the Last 2 Years
me for the rest of my life. I hope this inspires others looking to get a similar transformational experience know that you can do it too! While these takeaways aren’t unique, this is my perspective. #1 You can build a community online.... View Details
- 01 Sep 2009
- First Look
First Look: September 1
http://www.springerlink.com/content/978-3-642-03109-0 Sell Side School Ties Authors:Lauren H. Cohen, Christopher J. Malloy, and Andrea Frazzini Publication:Journal of Finance (forthcoming) Abstract We study the impact of social networks... View Details
Keywords: Martha Lagace
- 08 Nov 2011
- First Look
First Look: Nov. 8
industry to measure to what extent waiting-time performance impacts different firms' market shares and price decisions. We report on a large-scale empirical industrial organization study in which the demand equations for fast-food... View Details
Keywords: Sean Silverthorne
- 28 Sep 2023
- News
Screen Time
iStock/ST.art MBA 1982’s Section B had already formed a close-knit group that gathered often in the decades following their time at the School, when the pandemic appeared in the spring of 2020. Unable to enjoy one another’s company in person, the group didn’t miss a... View Details
Keywords: Margie Kelley
- 28 Jun 2022
- Book
The Moral Enterprise: How Two Companies Profit with Purpose
How can government and business work together in this fractious political moment, when finding solutions to pressing problems like inequality and climate change are more urgent than ever? Rebecca Henderson, Harvard University’s John and Natty McArthur University... View Details
Keywords: by Avery Forman
- Web
Regional Winners - Alumni
Sophie Jewsbury, MBA 2024, Co-Founder & COO Region: Northeastern U.S./New York Together Achieving Dreams (TAD) 3 out of 4 blind Americans are job-ready, but unemployed. TAD is on a mission to increase employment for the blind and low vision View Details
- 07 Aug 2012
- First Look
First Look: August 7
Communicating Frames in Negotiation Authors:Kathleen L. McGinn and Markus Noth Publication:." In The Oxford Handbook of Economic Conflict Resolution, edited by Gary E. Bolton and Rachel T.A. Croson. Oxford University Press,... View Details
Keywords: Sean Silverthorne
- 25 Jun 2024
- Research & Ideas
How Transparency Sped Innovation in a $13 Billion Wireless Sector
lots of business partners, you eventually see benefits.” Greenstein cautions that the paper’s findings may not be applicable to every industry and prescribes more research to pinpoint how and why openness impacts innovation within... View Details
- April 2018
- Case
Miami's Tech Future (Abridged): Entrepreneurial Ecosystems and Leadership Challenges
By the middle of the 1990s, Miami’s reputation was changing. An influx of Spanish-speaking immigrants and major investments in the airport and seaport had changed the image of a sleepy southern city to the de facto business center of Latin America, a center for... View Details
- Web
Design Thinking Course | HBS Online
with finding new ways to make their work impactful and useful for their target audience.” Cebisa Ncube Design Thinking and Innovation Participant Discover frameworks and techniques you can leverage to bring new and innovative products or... View Details
- 14 Jun 2016
- First Look
June 14, 2016
Behavior and Impact of Patent Trolls: A Survey By: Cohen, Lauren, Umit Gurun, and Scott Duke Kominers Abstract—We survey the empirical literature on non-practicing entity (NPE) litigation behavior and its consequences. We document both... View Details
Keywords: Sean Silverthorne
- 25 Aug 2022
- News
Understanding the Digital, Data, and Design Institute at Harvard
leverages the School’s strengths and resources. It encompasses rigorous research, immersive learning, and cutting-edge practical applications that arise from cross-disciplinary partnerships within the Harvard community and with... View Details
- Forthcoming
- Article
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details
Keywords: Anxiety; Self-service; Empirical Operations; Behavioral Operations; Communication Technology; Behavior; Customer Focus and Relationships; Trust; Satisfaction; Financial Services Industry
Kinch, Michelle A., and Ryan W. Buell. "Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact." Management Science (forthcoming). (Pre-published online March 31, 2025.)