Capacity - Publications - Faculty & Research

14 Apr 2008
Research & Ideas

The Surprising Right Fit for Software Testing

dreaming up innovative solutions to unique problems. Analysts and programmers may also underestimate their own capacity to make mistakes. Testing, for its part, calls for a whole different set of skills. Testers must pay strict attention... View Details

Keywords: by Martha Lagace; Video Game; Web Services; Computer

01 Dec 2022
News

I Gave at the Office

helping to create a more comprehensive picture of our capacity for generosity. In the following conversation, they share insights into the research on why we respond the way we do, when asked. You’ve both studied some of the reasons... View Details

Keywords: Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

01 Mar 2005
News

One-on-One with Edwin Reed

organizations. With more than 18,000 members, Allen’s congregation is the largest in the state of New York; the 2,500-seat Greater Allen Cathedral, the organization’s centerpiece and the site of Reed’s office, regularly fills to capacity... View Details

Keywords: Mary Ellen Gardner; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

01 Sep 2011
News

HBS Moves Ahead with Curriculum Innovations

capacity of our students. First, we wanted to improve their leadership skills. So Module One of FIELD focuses on leadership — in particular, enhancing students’ emotional intelligence and self-awareness. Module Two, global immersion, aims... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Oct 2001
Research & Ideas

Five Questions for James Austin

shareholders? A: CEOs perceive integrative relationships as strategic alliances and investments that generate significant benefits to the companies. Those benefits vary from case to case but encompass superior capacity to attract,... View Details

Keywords: by Carla Tishler

19 Dec 2014
News

Atlanta Alumni Connect Around a 'Vision' for the New HBS

Airlines and a senior advisor at Goldman Sachs, “the education is absolutely fantastic—the capacities to analyze, to understand finance and marketing and human resources, and that spirit of leadership. It’s all there. And when you come... View Details

01 Jun 2004
News

Social Enterprise Celebrates Tenth Year, Looks Ahead

panelist Mark H. Moore said, “Business has the capacity to provide solutions” to the world’s problems, and “individuals have the desire to create a good society,” but government needs to play a key role. He urged the SEI to incorporate... View Details

Keywords: SEI; Social Enterprise Initiative; Colleges, Universities, and Professional Schools; Educational Services

16 Oct 2018
First Look

New Research and Ideas, October 16, 2018

or group perceives value in carrying out a technical recipe that is beyond the capacity of a single person. Technology specifies what must be done, what resources must be assembled, what actions taken, and what transfers made in order to... View Details

Keywords: Dina Gerdeman

09 Feb 2004
Research & Ideas

Got a New Strategy? Now Make it Happen

years ago we launched a research program to develop a process that leaders could use to engage their people in an honest conversation. The "strategic fitness process" was designed in partnership with senior executives to enhance their View Details

Keywords: by Michael Beer & Russell A. Eisenstat

15 Dec 2024
News

Forward Thinking

deal to increase the amount of renewable energy powering its data centers. Such “power-purchase agreements,” Nussey says, are popular with the tech firms because they can advance their internal climate goals but leave the energy infrastructure building and maintenance... View Details

Keywords: Janine White; Illustrations by Richard Borge; Electric Power Generation, Transmission, Distribution; Utilities

10 Jan 2005
Research & Ideas

How to Put Meaning Back into Leading

lost. Q: When and why did most organizational scholars essentially stop attaching importance to any "meaning-making" capacity of leadership? A: The shift away from considering the meaning-making View Details

Keywords: by Martha Lagace

11 Mar 2009
HBS Case

The Energy Politics of Russia vs. Ukraine

part of Gazprom's long-term strategy is "to build up its LNG capacity so it can export to regions it cannot reach by pipeline." Despite these moves, Abdelal downplays fears of Russian expansionism. "Energy can be a tool for... View Details

Keywords: by Garry Emmons; Energy; Utilities

08 Sep 2016
Blog Post

4 Unexpected Things I Learned at HBS

and Operations Management (TOM). Many perceive the necessity to ask for help as a sign of weakness in today’s society. I find this not to be true. Asking for help signals you trust someone else’s capacity on a subject matter. By taking... View Details

01 Mar 2009
News

Gazprom Goes Global

Russian gas. And, he says, another part of Gazprom’s long-term strategy is “to build up its LNG capacity so it can export to regions it cannot reach by pipeline.” Despite these moves, Abdelal downplays fears of Russian expansionism.... View Details

Keywords: Garry Emmons; Natural Gas Distribution; Utilities

Profile

Carol Lauson

directions Carol also believes that "there's much room for improvement in our capacity as U.S. citizens to achieve a more global understanding. In the United States, as a businessperson, a global perspective isn't necessarily... View Details

01 Mar 2015
News

Ink

testing of content, technology, and facilities. Education’s work is never done, so creating a culture of continual improvement is vital. “Making progress and never standing still is a hallmark of a healthy society and healthy schools, and it models the View Details

Keywords: Sean Silverthorne; Arts, Entertainment; Publishing Industries (except Internet); Information

19 Dec 2005
Research & Ideas

Public Education Goes to School

task, but one necessary for achieving high performance. The design and implementation tasks are complicated by the fact that schools across large districts have wide variation not only in performance, but also in their capacity to... View Details

Keywords: by Mallory Stark; Education

September 2010 (Revised January 2012)
Case

Emergia: Driving Profitability on Help Desk Contracts

Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details

Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry

Citation

Educators

Purchase

20 Oct 2017

HBS Information Session in Mexico City (Morning Event)

This event is designed for prospective applicants to learn more about the MBA program at Harvard Business School. The information session will include a presentation by a member of the Admissions Board. This is designed to be a gathering before most go to work or... View Details

12 Oct 2017

HBS Women’s Information Session in Mexico City

This event is designed for prospective women applicants to learn more about the MBA program at Harvard Business School. The information session will include a presentation by a member of the Admissions Board and the opportunity to ask questions to alumni. This is... View Details

Publications