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- All HBS Web
(2,023)
- People (11)
- News (762)
- Research (1,002)
- Events (2)
- Multimedia (7)
- Faculty Publications (489)
- September 2011 (Revised February 2013)
- Case
Cleveland Clinic: Improving the Patient Experience
By: Ananth Raman and Anita L. Tucker
Healthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Performance Improvement; Service Delivery; Value Creation; Personal Characteristics; Human Needs
Raman, Ananth, and Anita L. Tucker. "Cleveland Clinic: Improving the Patient Experience." Harvard Business School Case 612-031, September 2011. (Revised February 2013.)
- 01 Jun 2024
- News
Quantum Leap
will prove vastly superior to classical computers at complex, resource-intensive tasks like training AI systems, optimizing supply chains, or designing airplanes and automobiles. According to Kumar, many financial services firms are... View Details
- 31 Jul 2023
- News
Striving for Imperfection
damage the environment and maybe even better, we’ve shared that innovation across the industry. So that’s another kind of turning strategy on its head. If you care about bigger objectives than just profit, maybe you actually share some of... View Details
- 26 Feb 2019
- First Look
New Research and Ideas, February 26, 2019
link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55659 Are ISS Recommendations Informative? Evidence from Assessments of Compensation Practices By: Albuquerque, Ana, Mary Ellen Carter, and Susanna Gallani Abstract— Using detailed information on Institutional... View Details
Keywords: Dina Gerdeman
- Web
ICIC - Institute For Strategy And Competitiveness
Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network... View Details
- 05 Jun 2009
- What Do You Think?
What Does Slower Economic Growth Really Mean?
Other activities included in GDP, such as health care costs, do not reflect the fact that spending more on health care is, in John Caddell's opinion, "in general not good for the country." How... View Details
- 28 Jan 2020
- Book
Advanced Leadership Requires More Than Outside-The-Box Thinking
University, where senior and retired executives learn to develop leadership skills in the service of solving large social problems. Many of the examples in the book come from her experience leading that program. Sean Silverthorne: We’re... View Details
Keywords: by Sean Silverthorne
- 01 Mar 2010
- News
John Crowley’s Extraordinary Measures
FAMILY PORTRAIT: John and Aileen Crowley with Megan, John Jr., and Patrick. When John Crowley (MBA ’97) flew to Portland, Oregon, last spring to watch the filming of a movie about his life, what he saw was “beyond surreal.” The actors’ trailers all sported the full... View Details
- 24 Jul 2018
- First Look
New Research and Ideas, July 24, 2018
to change your life. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54720 in press Health Care Management Review Innovation Contest: Effect of Perceived Support for Learning on Participation By: Jung, Olivia S., Andrea... View Details
Keywords: Dina Gerdeman
- 25 Oct 2020
- Research & Ideas
The Dark Side of Fintech Borrowing
that were careful in their lending practices during the boom market, “there's going to be an issue in that the liquidity on the investor side may dry up.” About the author Rachel Layne is a writer based in the Boston area. [Image:... View Details
- 09 Feb 2021
- News
Investing in Entrepreneurship
leadership, modesty, and service to business and society,” added Matt Segneri (MBA 2010), who has served as the Bruce and Bridgitt Evans Executive Director of the Harvard Innovation Labs since early 2020. “His support will be instrumental... View Details
Keywords: Susan Young
- Web
Published CSV Cases - Institute For Strategy And Competitiveness
health care insurance industry. Its founder Adrian Gore believed that the company's products needed to not only make money but have a positive impact on society. Using its Vitality Wellness program as its strategic lynchpin, Discovery... View Details
- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
There’s a saying in hospitality: The customer is always right. In fact, customers might be more influential than ever, according to a study of online restaurant reviews. Yelp, the website where consumers share their service experiences,... View Details
- Web
HBS Alumni Conference: Accelerating Climate Solutions - Alumni
investments in the technology, consumer, and business and health care services industries, and a portfolio manager at SIAR Capital, where she invested in small capitalization public companies and private... View Details
- 28 Feb 2023
- Research & Ideas
Can Apprenticeships Work in the US? Employers Seeking New Talent Pipelines Take Note
were 19 percent more likely to finish if they had a dedicated supportive supervisor. Some fields work better. Students were also more likely to complete apprenticeships in the financial services and IT industries, as opposed to business... View Details
Keywords: by Michael Blanding
- 21 Aug 2017
- Lessons from the Classroom
Companies Love Big Data But Lack the Strategy To Use It Effectively
the class toward her personal passion, precision medicine. “Health care is rife with examples like these—and such applications of big data will only expand over the coming years. I spend a lot of time thinking about questions like, How... View Details
Keywords: by Dina Gerdeman
- September 2024 (Revised March 2025)
- Case
Epic: The Future of Health Information Technology
By: Regina E. Herzlinger and Brian L. Walker
How should the founder and leadership team of a health IT company with more than 45 years of market leadership prepare for the future, while navigating founder transitions and industry changes? Founded by Judy Faulkner in the late 1970s, Epic pioneered electronic... View Details
Keywords: Technological Innovation; Entrepreneurship; Health Care and Treatment; Private Ownership; Customer Focus and Relationships; Information Management; Organizational Change and Adaptation; Business Strategy; Competition; Health Industry; Electronics Industry; Information Technology Industry
Herzlinger, Regina E., and Brian L. Walker. "Epic: The Future of Health Information Technology." Harvard Business School Case 325-028, September 2024. (Revised March 2025.)
- 02 Aug 2016
- First Look
August 2, 2016
the capital regulation of commercial banks? This paper builds a quantitative general equilibrium model with commercial banks and shadow banks to study the unintended consequences of capital requirements. A key feature of our model is defaultable bank liabilities that... View Details
Keywords: Sean Silverthorne
- 11 Apr 2012
- Research & Ideas
The High Risks of Short-Term Management
allocation. Investors who care about the volatility of their portfolio should factor in their decisions the time horizon of the corporation. That generates a need for more data that help investors separate companies that are... View Details
- 01 Jan 2011
- News
Seth Klarman, MBA 1982
"We care about the urgent needs of our local community." The foundation bearing the family name, run by Beth, has supported medical, educational, religious, and social service organizations, including McLean... View Details