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Show Results For
- All HBS Web
(1,526)
- People (7)
- News (354)
- Research (919)
- Multimedia (2)
- Faculty Publications (434)
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- 29 Apr 2014
- First Look
First Look: April 29
Harvard Business School Case 413-096 Novartis: Leading a Global Enterprise Novartis, the world's leading health care company, was formed in 1996 out of a merger View Details
Keywords: Sean Silverthorne
- 18 Feb 2014
- First Look
First Look: February 18
Frictions in Shadow Banking: Evidence from the Lending Behavior of Money Market Funds By: Chernenko, Sergey, and Adi Sunderam Abstract—We document the consequences of money... View Details
Keywords: Sean Silverthorne
- 27 Aug 2012
- Research & Ideas
Employee-Suggestion Programs That Work
June 2012 working paper, Key Drivers of Successful Implementation of an Employee Suggestion-Driven Improvement Program. Tucker is an associate professor in the Technology and Operations Management unit, and... View Details
Keywords: by Paul Guttry
- 09 Sep 2008
- First Look
First Look: September 9, 2008
Customer Management Strategy in Business Markets Harvard Business School Note 503-060 Describes in detail customer management strategies in business markets, including selection decisions, design and management View Details
Keywords: Sean Silverthorne
- 13 May 2008
- First Look
First Look: May 13, 2008
What Deep Metaphors Reveal About the Minds of Consumers Authors:Gerald Zaltman and Lindsay Zaltman Publication:Harvard Business School Press, 2008 Abstract Why do advertising campaigns and new products often fail? Why do consumers feel... View Details
Keywords: Martha Lagace
- 01 Aug 2017
- First Look
First Look at New Research and Ideas, August 1
arrangement and a commitment contract that made the $30 payment conditional on both attending the provider visit and meeting an ART adherence threshold. Third, the passive control arm received routine care and no incentives. Participants:... View Details
Keywords: Sean Silverthorne
- 05 May 2010
- What Do You Think?
Is Denial Endemic to Management?
include a "powerful board" (Ravi Mistry), careful listening on the part of leadership (Dayvon McCarrell, C. J. Cullinane), transparency (Joanna), measurement of... View Details
Keywords: by Jim Heskett
- 28 Jan 2014
- First Look
First Look: January 28
After an overview of Boston Children's Hospital and its local health care market environment, the case presents process maps and financial data... View Details
Keywords: Sean Silverthorne
- 05 Nov 2007
- What Do You Think?
Why Is Succession So Badly Managed?
nearly every respondent agreed, is it appropriate to consider the idea that succession processes should be certified? If so, what should be the dimensions of the certification? What do you think? Original Article A high-profile company... View Details
Keywords: Re: James L. Heskett
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
respond because they're not set up to differentiate on service. "Commerce Bank basically figured out how to get customers to pay for the service in a rather clever way: It turns out that a lot of people don't View Details
Keywords: by Martha Lagace
- 13 Jan 2009
- First Look
First Look: January 13, 2009
Wars" case studies. It outlines the global positions of Pepsi and Coca-Cola as of 2008 in the soft drink market, and then provides an overview of their competitive... View Details
Keywords: Martha Lagace
- 02 Feb 2016
- First Look
February 2, 2016
health care reform in driving the value. The case provides an opportunity to estimate the potential return on investment as well as to evaluate the structuring of the... View Details
Keywords: Sean Silverthorne
- 08 Dec 2015
- First Look
December 8, 2015
increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive dynamics in 644... View Details
Keywords: Sean Silverthorne
- 22 Jul 2008
- First Look
First Look: July 22, 2008
Working PapersFixing Market Failures or Fixing Elections? Agricultural Credit in India Authors:Shawn A. Cole Abstract This paper integrates theories of political budget cycles with theories View Details
Keywords: Martha Lagace
- 23 Feb 2010
- First Look
First Look: Feb. 23
multi-location firms increase internal ties when they face appropriability risks from direct competitors. Our empirical analysis of the global semiconductor industry shows that when leading firms co-locate... View Details
Keywords: Martha Lagace
- 23 May 2011
- Op-Ed
Leading and Lagging Countries in Contributing to a Sustainable Society
Editor's note: Please see related story, Corporate Sustainability Reporting: It's Effective. To what extent companies contribute to a sustainable society is a question increasingly important, not only to the companies themselves, but also to investors, the countries... View Details
Keywords: by Robert G. Eccles & George Serafeim
- 20 Apr 2010
- First Look
First Look: April 20
generated in the rubber chain, it was mostly appropriated by foreigners. This view is in tune with the global commodity chain approach that argues that manufacturing/core economies absorb the bulk of surplus generated in the commodity... View Details
Keywords: Martha Lagace
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
that there are a lot of heroic people in service organizations who feel compelled to be the best at everything. That's particularly evident in mission-driven and health care... View Details
- 11 Jun 2012
- Research & Ideas
When Business Competition Harms Society
competitive markets—and the importance of realizing when a policy is what creates intense market competition in the first place. "If regulators care about the efficacy... View Details
- 30 Apr 2013
- First Look
First Look: April 30
longitudinal data from 68 multi-method case studies of organizational change initiatives conducted at the National Health Service in the United Kingdom support these predictions and advance a relational view... View Details
Keywords: Sean Silverthorne