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  • All HBS Web  (12,933)
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    • Research  (8,667)
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  • All HBS Web  (12,933)
    • People  (32)
    • News  (2,304)
    • Research  (8,667)
    • Events  (98)
    • Multimedia  (124)
  • Faculty Publications  (6,727)
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  • June 2024 (Revised August 2024)
  • Case

Revlon India's Turnaround: Navigating Online-Offline Decisions Using a Balanced Scorecard

By: Tatiana Sandino and Samuel Grad
Revlon India was founded as a joint venture in 1995, pairing the industrial conglomerate UMG with the global beauty brand Revlon, Inc. to bring international color cosmetics to India. After growing rapidly and pioneering the Beauty Advisor (BA) model in India, the... View Details
Keywords: Balanced Scorecard; Restructuring; Training; Supply Chain Management; Distribution; E-commerce; Business Model; Business Plan; Decision Choices and Conditions; Marketing Strategy; Alignment; Brands and Branding; Negotiation; Joint Ventures; Strategic Planning; Salesforce Management; Competition; Consumer Products Industry; Consumer Products Industry; Consumer Products Industry; India
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Sandino, Tatiana, and Samuel Grad. "Revlon India's Turnaround: Navigating Online-Offline Decisions Using a Balanced Scorecard." Harvard Business School Case 124-107, June 2024. (Revised August 2024.)
  • April 2022
  • Teaching Note

Tempur Sealy International (A, B & C)

By: Benjamin C. Esty and Daniel Fisher
Teaching Note for HBS Case Nos. 718-422, 718-423, and 718-424. The cases explore the long-term relationship between Tempur Sealy (TPX, a mattress manufacturer) and Mattress Firm (MFRM, a bedding retailer and TPX's largest customer). For almost 20 years, the firms... View Details
Keywords: Porter's 5 Forces; Bargaining Power; Buyer Power; Customer Power; Supplier Power; Negotiations; Value Capture; Private Equity; Consumer Durables; Consumer Discretionary; Mattresses; B-2-B; Industry Dynamics; Leadership; Compensation; Corporate Strategy; Business Strategy; Value Creation; Competition; Cooperation; Distribution; Negotiation; Industry Structures; Customers; Relationships; Consumer Products Industry; Consumer Products Industry; Consumer Products Industry; Consumer Products Industry; United States; South Africa
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Esty, Benjamin C., and Daniel Fisher. "Tempur Sealy International (A, B & C)." Harvard Business School Teaching Note 722-456, April 2022.
  • September 2017 (Revised April 2022)
  • Supplement

Tempur Sealy International (A)

By: Benjamin C. Esty
This case explores the long-term relationship between Tempur Sealy (TPX, a mattress manufacturer) and Mattress Firm (MFRM, a bedding retailer and TPX's largest customer). For almost 20 years, the firms enjoyed a mutually beneficial and commercially prosperous... View Details
Keywords: Porter's 5 Forces; Bargaining Power; Buyer Power; Customer Power; Supplier Power; Negotiations; Value Capture; Private Equity; Consumer Durables; Consumer Discretionary; Mattresses; B-2-B; Industry Dynamics; Leadership; Compensation; Corporate Strategy; Business Strategy; Value Creation; Competition; Cooperation; Distribution; Negotiation; Industry Structures; Customers; Relationships; Consumer Products Industry; Consumer Products Industry; Consumer Products Industry; Consumer Products Industry; United States; South Africa
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Esty, Benjamin C. "Tempur Sealy International (A)." Harvard Business School Spreadsheet Supplement 718-801, September 2017. (Revised April 2022.)
  • 2015
  • Book

Strong Brands, Strong Relationships

By: Susan Fournier, Michael Breazeale and Jill Avery
From the editorial team of the ground-breaking Consumer-Brand Relationships: Theory and Practice comes this new volume. Strong Brands, Strong Relationships is a collection of innovative research and management insights that build upon the foundations of... View Details
Keywords: Brand Building; Brand Management; CRM; Marketing; Brands and Branding; Marketing Communications; Advertising; Customer Relationship Management; Customer Focus and Relationships; Consumer Products Industry; Consumer Products Industry; Consumer Products Industry
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Fournier, Susan, Michael Breazeale and Jill Avery, eds. Strong Brands, Strong Relationships. Abingdon, UK: Routledge, 2015.
  • September 1989 (Revised July 1991)
  • Case

Caterpillar, Inc.: George Schaefer Takes Charge

By: Christopher A. Bartlett
For over half a century, Caterpillar, Inc. (CAT) had been a world leader in the manufacture of earthmoving and construction machinery. In 1982, just months after it recorded the highest sales and profits in its history, CAT experienced its greatest crisis. Demand fell... View Details
Keywords: Machinery and Machining; Crisis Management; Labor Unions; Demand and Consumers; Management Teams; Problems and Challenges; Competitive Strategy; Business Strategy; Organizational Change and Adaptation; Industrial Products Industry; Industrial Products Industry; Industrial Products Industry
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Bartlett, Christopher A. "Caterpillar, Inc.: George Schaefer Takes Charge." Harvard Business School Case 390-036, September 1989. (Revised July 1991.)
  • 21 Apr 2015
  • First Look

First Look: April 21

productivity and employment. There are few significant differences between industries with limited and high private equity activity. It is hard to find support for claims that economic activity in industries with private equity backing is... View Details
Keywords: Carmen Nobel & Sean Silverthorne
  • Web

The Audience - The Human Factor – Baker Library | Bloomberg Center, Historical Collections

HBS Home HBS Index Contact Us Harvard Business School Baker Library Historical Collections The Human Factor Introducing the Industrial Life Photograph Collection at the Baker Library Introduction The Exhibition The Request The Response The Collection The Medium The... View Details
  • 15 May 2020
  • Blog Post

Words from an HBS Partner: Reflections on the Partner Experience

fine tune my career goals and sharpen my tools for recruiting. One of the highlights of my HBS experience is that I got a job on campus working as a Product Manager for the Student Association Products... View Details
  • Web

Post-war PR Campaigns Reaching Wide Audiences | Baker Library | Bloomberg Center | Harvard Business School

and college students. The book illustrated the production of steel products that fueled America’s growing post-war consumerism. As the volume noted, “An estimated 14,500 pounds of steel in some form—in... View Details
  • 15 Dec 2024
  • News

After Ozempic

Nordisk controlled almost half of the global insulin market. Then came Ozempic, which turned Novo’s balance sheet on its head. The business that for a century had considered itself a diabetes company saw its earnings from diabetes View Details
Keywords: Jen McFarland Flint; Illustrations by Pete Ryan; Ambulatory Health Care Services; Health, Social Assistance
  • 08 Dec 2015
  • Research Event

Research Trends Discussed at India and South Asia Conference

is important, attendees said, because after all, a glimpse at India’s past can provide a way of understanding where business is heading in the future. Social scientists in a business school are always looking for intelligent ways to interpret data, and history provides... View Details
Keywords: by Dina Gerdeman; Education
  • 08 Aug 2018
  • Blog Post

Hands-on Experience in Hospitality

bottleneck” and “how can we improve the capacity of our production in the kitchen” came to mind. Likewise, my experience with the housekeeping and room cleaning staff reminded me of discussions from the first year about company culture... View Details
Keywords: Hospitality
  • Portrait Project

Shirley Cardona

chores together. Going to the laundromat was my favorite. You should have seen the pride my mother exuded while doing the laundry! She set the gold standard. While pouring Downy into the washer, she reminded me that high-quality products... View Details
  • Web

Caterpillar Tractor Co. - Photography Collections - Historical Collections

the world’s leading manufacturers of tractors, was formed in 1925. From early on the company mounted extensive marketing campaigns advertising their products for farming, logging, quarrying, mining, road building, and construction. Over... View Details
  • 01 Mar 2022
  • News

2022 Alumni Achievement Awards Announced

Harvard Business School has announced the recipients of the 2022 Alumni Achievement Award: Patricia C. “Tosh” Barron (MBA 1972) Former President, Engineering Systems; Former President, Office Products Division, Xerox Corporation Salman A.... View Details
  • 09 Mar 2021
  • News

Bridging the Gap

yet, the crisis has shed light on areas where business leaders can make an important difference, such as supporting schools and programs that enable students to gain skills and talents for productive employment and create a foundation for... View Details
  • 10 Aug 2015
  • News

Seeding a Better Future for Colombia

destination, the pavilion was also the setting for the announcement, in June, of a British Embassy–sponsored satellite project that will enhance data images of crop conditions in remote areas of Colombia, potentially improving both View Details
  • 01 Jun 2003
  • News

Male Consumers as Man-of-Action Heroes

products and activities that help them escape the daily pressures of families and careers, in order to become rebels for a day. But in a working paper titled “Man–of–Action Heroes: How the American Ideology of Manhood Structures Men’s... View Details
Keywords: Douglas; Holt; Publishing Industries (except Internet); Information
  • 01 Sep 2024
  • News

Reduce, Reuse, Recycle

materials they contain. “The first thing that naturally comes to mind is cannibalization of sales—that people may not buy the primary products,” says Serafeim. “The way you overcome that is by realizing the likely customer is not the same. The person who will buy the... View Details
Keywords: Jennifer Meyers

    John W. Brown

    Brown took the helm of Stryker upon the death of its CEO (the founder’s son). In a short period of time, Stryker built the small company into a medical products powerhouse. Taking the company public in 1977, Brown oversaw phenomenal... View Details
    Keywords: Healthcare
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