Technology - Publications - Faculty & Research

coordinating with others, working in teams, or being denied “star” status. These leaders know that the best uses of technology and other support systems create frontline service heroes and heroines. They use it to elevate important... View Details

Keywords: by James Heskett, W. Earl Sasser & Leonard A. Schlesinger; Retail

Publications

Publications

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As Social Networks Get More Competitive, Which Ones Will Survive?

Collective Emotions and Social Media

A Crash Course for Small Business on Using AI From a Harvard Business School Professor

The Tech Industry’s Boom-Bust Hiring Cycle Left Tens of Thousands without Jobs—and Damaged Trust in Top Executives

Find the Right Pace for Your AI Rollout

Work-From-Home Trend Enters Digital Nomad Land

Two Professors Explain How the Best Employees Excel at Remote Work and What’s at Stake When You Don’t Have a Strong Online Presence

Musk Misconduct Allegation Won’t Stop Twitter Deal, Experts Say

Elon Musk’s Twitter Bid Reflects His Outrageous and Brash Leadership Style. Here’s What Leaders Can Take Away from It.

The Time Facebook Contemplated Life Without Zuckerberg

Apple's China Problem

On Twitter, Bad News Spreads Faster Than Good

Here’s what workers lose by working from home for long periods—or permanently

Canada Wins, U.S. Loses In Global Fight For High-Tech Workers

Leaked transcripts of Mark Zuckerberg's remarks hint at unrest inside Facebook

New book reveals the principles that have helped make digital platforms, including Amazon, Google, and Apple, the world’s most valuable firms

How startups are disrupting the retail industry

American Airlines gives employees (and the public) a peek at its decision-making one podcast at a time

Andy Grove, chipmaking pioneer, 1936-2016

Rewriting the Rules of Service Competition