Structure Of The Firm - Publications - Faculty & Research

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Faculty & Research - Business History

Business History in Emerging Markets By: Geoffrey Jones This article describes the motivation, structure and use of the Creating Emerging Markets... View Details

29 Aug 2012
Working Paper Summaries

Entrepreneurship and Urban Growth: An Empirical Assessment with Historical Mines

Keywords: by Edward L. Glaeser, Sari Pekkala Kerr & William R. Kerr; Manufacturing

10 Feb 2016
HBS Seminar

Chris Blattman, Associate Professor, Columbia SIPA

01 Sep 2021
What Do You Think?

Can We Train for Trust?

Creating Breakthroughs in Service Firms (Oakland, CA: Berrett-Koehler Publishers, Inc., 2015). Andrew Ross Sorkin, “Seeking a Path to Trust,” The New York Times, November 12, 2019. Sandra J. Sucher and... View Details

Keywords: by James Heskett

09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

and which will be most responsive to email campaigns, information that firms can use to improve marketing strategy and return on investment. “Companies are leaving money on the table,” says Ascarza, because... View Details

Keywords: by Kristen Senz; Retail; Service

01 Dec 2022
News

Future Vision

of individuals we recruit to the School. Of course, once more diverse people have joined our community, we must support them by developing a culture View Details

Keywords: Brian Kenny; Educational Support Services; Educational Services

Web

HBS Alumni Conference: Accelerating Climate Solutions - Alumni

with those targets, allocated resources to achieve those targets, and built board-level sustainability committees and structures to ensure the governance of their climate... View Details

01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

experiment, the researchers divided batches of new call agents into an individual identity group, an organizational identity group, and a control group. The control group went... View Details

Keywords: by Carmen Nobel; Web Services; Service; Telecommunications

Web

Interviewing - Alumni

interviewer's shoes. Think about what might concern the interviewer about you and what you can do for the company. Have several good questions to ask the interviewer. Be... View Details

Teaching Interest

Applied Business Analytics

Course Overview:

Business Analytics has become a core function in many firms today and is driving innovation in the form of new business and operating models. Data-driven decision-making requires understanding of statistics, computer... View Details

February 2025
Article

Improving Customer Compatibility with Tradeoff Transparency

By: Ryan W. Buell and MoonSoo Choi

Through a large-scale field experiment with 393,036 customers considering opening a credit card account with a nationwide retail bank, we investigate how providing transparency into an offering’s tradeoffs affects subsequent rates of customer acquisition and long-run... View Details

Keywords: Transparency; Customer Selection; Customer Compatibility; Retention; Service Operations; Service Delivery; Marketing Strategy; Marketing Communications; Customer Focus and Relationships; Customer Satisfaction; Banking Industry; Australia

Citation

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Purchase

24 Jul 2017
Blog Post

Transitioning to Product Management at HBS

Before coming to HBS, I worked as an investment associate at a growth equity firm in Boston. My role there gave me exposure to founders and various executives of growing businesses, and I was very much... View Details

03 May 2019
HBS Seminar

Stephanie Cheng & Ran Song, Harvard University & Harvard Law School

21 Nov 2011
Working Paper Summaries

Caste and Entrepreneurship in India

Keywords: by Lakshmi Iyer, Tarun Khanna & Ashutosh Varshney

09 Feb 2007
Working Paper Summaries

Do Corporate Social Responsibility Ratings Predict Corporate Social Performance?

Keywords: by Aaron K. Chatterji, David I. Levine & Michael W. Toffel

01 Aug 1998
News

Spangler Family Gift Endows New Campus Center

and real-estate firm and in banking, where, among other achievements, he led a merger of the Bank of North Carolina with View Details

Keywords: Nancy O. Perry

2015
Other Teaching and Training Material

Innovating in Healthcare

By: Regina E. Herzlinger, Margo I. Seltzer and Kevin Schulman

With over 71,000 past enrollees, Innovating in Healthcare investigates the issues of health care spending, quality, and access that continue to plague America and global nations alike. With U.S. health care costs trending toward $4 trillion in 2020, the need to... View Details

Keywords: edX; Healthcare; Health Care and Treatment; Innovation and Invention; Business Model

Citation

28 Jul 2020
Research & Ideas

Racism and Digital Design: How Online Platforms Can Thwart Discrimination

Having uncovered the scope of discrimination taking place against Black guests and hosts on Airbnb, researcher Michael Luca and his colleagues put together a toolkit to aid managers in recognizing and... View Details

Keywords: by Kristen Senz; Travel; Entertainment & Recreation; Service

2018
Working Paper

Show or Tell? Improving Agent Decision Making in a Tanzanian Mobile Money Field Experiment

By: Jason Acimovic, Chris Parker, David F. Drake and Karthik Balasubramanian

When workers make operational decisions, the firm's global knowledge and the workers’ domain-specific knowledge complement each other. Oftentimes workers have the final decision-making power. Two key decisions a firm makes when designing systems to support these... View Details

Keywords: Employees; Decision Making; Training; Performance Improvement; Money; Mobile Technology; Developing Countries and Economies; Financial Services Industry

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