Publications

Article

TDABC Cost Analysis of Ocular Disorders in an Ophthalmology Emergency Department versus Urgent Care: Clinical Experience at Massachusetts Eye and Ear

By: Robert S. Kaplan, Jonathan Chou, Mahek Shah, Amy Watts, Matthew Gardiner, Joan Miller and John I. Lowenstein

Purpose To perform a cost analysis comparison for managing common ocular disorders in an eye emergency department (ED) versus an urgent care setting using a time-driven activity-based cost model (TDABC) to assist physicians and staff in appropriate allocation of... View Details

Keywords: Time-driven Activity-based Cost Model; Emergency Room; Urgent Care Clinic; Cost; Analysis; Activity Based Costing and Management; Health Care and Treatment

2018
Article

Knowledge about Tuberculosis and Infection Prevention Behavior: A Nine City Longitudinal Study from India

By: Sophie Huddart, Thomas Bossuroy, Vincent Pons, Siddhartha Baral, Madhukar Pai and Clara Delavallade

Background
Improving patients’ tuberculosis (TB) knowledge is a salient component of TB control strategies. Patient knowledge of TB may encourage infection prevention behaviors and improve treatment adherence. The purpose of this study is to examine how... View Details

Keywords: Health Disorders; Knowledge Dissemination; Behavior; India

2018
Working Paper

Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 5 Complementarity

By: Carliss Y. Baldwin

The purpose of this chapter is to relate the theory of task networks and technology set forth in previous chapters to theories of firm boundaries from economics and management. Complementary goods have more value when used together than separately. Complementarity may... View Details

Keywords: Complementarity

SSRN

September 2013
Article

Trends in Hip Arthroscopy Utilization in the United States.

By: K J Bozic, V. Chan, F. H. Valone, B. T. Feeley and T. P. Vail

INTRODUCTION: The purpose of this study was to evaluate the changing incidence of hip arthroscopy procedures among newly trained surgeons in the United States, the indications for hip arthroscopy, and the reported rate of post-operative... View Details

April 2011 (Revised April 2011)
Supplement

Fleet Oil Company: An Exercise

The exercise, which adapts a famous experiment by experimental psychologist Thomas Gilovich, is designed to show both the ubiquity of analogy or associative thinking more generally and its potential perils. Students are presented with a scenario in which an oil company... View Details

Keywords: Business Headquarters; Crime and Corruption; Decisions; Non-Renewable Energy; Cost; Production; Performance Productivity; Research and Development; Energy Industry; Atlanta; Houston

January – February 2011
Article

'Bricks and Clicks': The Impact of Product Returns on the Strategies of Multichannel Retailers

By: Elie Ofek, Zsolt Katona and Miklos Sarvary

The Internet has increased the flexibility of retailers, allowing them to operate an online arm in addition to their physical stores. The online channel offers potential benefits in selling to customer segments that value the convenience of online shopping, but it also... View Details

Keywords: Price; Profit; Marketing Channels; Consumer Behavior; Online Technology; Retail Industry

September 2009
Article

Are You Having Trouble Keeping Your Operations Focused?

By: Robert S. Huckman

As a business broadens over time, it can lose the operational edge that led to its original success. Core strengths atrophy, efficiency or quality suffers, and sharper rivals close in to take advantage of the loss of focus. In his classic article "The Focused Factory"... View Details

Keywords: Business Units; Business Growth and Maturation; Goals and Objectives; Resource Allocation; Operations; Performance Efficiency

04 Apr 2023
What Do You Think?

How Does Remote Work Affect Innovation?

‘Deep Purpose’ Matter to the Bottom Line? Respondents to this question largely believe in a relationship between deep purpose and the bottom line. As Maree Forbes Gaughan put it, “Without purpose, you have staff running in several... View Details

Keywords: by James Heskett

Web

Economic Development in Rural Areas - Institute For Strategy And Competitiveness

Rural economic development should focus on the unique strengths of each area, rather than concentrating on ameliorating generic weaknesses The appropriate economic unit for strategy purposes must include not only rural areas but also... View Details

2011
Book

The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work

By: Teresa M. Amabile and Steve J. Kramer

The most effective managers have the ability to build a cadre of employees who have great inner work lives-consistently positive emotions; strong motivation; and favorable perceptions of the organization, their work, and their colleagues. The worst managers undermine... View Details

Web

2023 Reunion Presentations - Alumni

defense while also playing offense. Deep Purpose Podcast Innovation Opportunities Created by COVID: And How to Make Them Happen Professor Regina Herzlinger (DBA 1971) + More Info – Less Info The crush of patients created by COVID enabled... View Details

02 Jun 2022
Research & Ideas

Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars'

webinars and virtual reunion sessions on the topic, and recently released From Strength to Strength: Finding Success, Happiness, and Deep Purpose in the Second Half of Life. “I’m simply eating my own cooking,” says Brooks, who also... View Details

Keywords: by Dan Morrell

2016
Working Paper

Towards a Prescriptive Theory of Dynamic Capabilities: Connecting Strategic Choice, Learning, and Competition

By: Gary P. Pisano

The field of strategy has mounted an enormous effort to understand, define, predict, and measure how organizational capabilities shape competitive advantage. While the notion that capabilities influence strategy dates back to the work of Andrews (1971), attempts to... View Details

Keywords: Competitive Advantage

SSRN

Portrait Project

Jerome Fulton, Jr.

memory of my mother and dedicated to helping high school students impacted by gun violence. To date, I have awarded fifteen students over $15,000 in grants and scholarships. As I ascend, I will continue turning my pain into purpose and... View Details

05 Dec 2016
Research & Ideas

How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)

Business executives regularly use sly tactics to get a better deal during negotiations—often making statements that are technically true, but are purposely skewed to mislead the other side. It’s a distinct form of deception called... View Details

Keywords: by Dina Gerdeman

2025
Book

Talk: The Science of Conversation and the Art of Being Ourselves

By: Alison Wood Brooks

We all struggle with difficult conversations, but we're often not very good at easy ones either. Though we do it all the time, conversation is one of the most complex, demanding, and delicate of all human tasks, rife with possibilities for misinterpretation and... View Details

Keywords: Interpersonal Communication