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Show Results For
- All HBS Web
(2,259)
- People (4)
- News (660)
- Research (1,179)
- Events (2)
- Multimedia (52)
- Faculty Publications (660)
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- Article
Signaling When Nobody Is Watching: A Reputation Heuristics Account of Outrage and Punishment in One-shot Anonymous Interactions
By: Jillian J. Jordan and David G. Rand
Moralistic punishment can confer reputation benefits by signaling trustworthiness to observers. However, why do people punish even when nobody is watching? We argue that people often rely on the heuristic that reputation is typically at stake, such that reputation... View Details
Keywords: Signaling; Morality; Trustworthiness; Anger; Third-party Punishment; Moral Sensibility; Behavior; Trust; Reputation
Jordan, Jillian J., and David G. Rand. "Signaling When Nobody Is Watching: A Reputation Heuristics Account of Outrage and Punishment in One-shot Anonymous Interactions." Journal of Personality and Social Psychology 118, no. 1 (January 2020).
- 30 Sep 2015
- Research & Ideas
Political Polarization: Why We All Just Can't Get Along
a fundamental question is, are these being driven by what economists would call taste—‘I like red people and don’t like green people’—or is it driven by beliefs—‘it’s not that I don’t like them per se, I just don’t think we can trust... View Details
- 2004
- Chapter
Developing 'Leaders of Character': Lessons from West Point
By: Scott Snook and Rakesh Khurana
- 1 Jan 2021
- Interview
Encore Teams That Succeed with Amy Edmondson
By: Amy C. Edmondson and Wanda Wallace
Teams in which people are not afraid to speak up, to challenge, to risk saying a wild idea are teams with the best performance. Google has found that psychological safety is a key component of their best teams. Yet, people are afraid of causing trouble, looking... View Details
Keywords: Psychological Safety; Organizational Culture; Trust; Groups and Teams; Performance Effectiveness
"Encore Teams That Succeed with Amy Edmondson." Out of the Comfort Zone (podcast), VoiceAmerica Talk Radio Network, January 1, 2021.
- 1995
- Article
Managing Distrust: The Hidden Cost of Downsizing
By: D. Sull and N. Nohria
Sull, D., and N. Nohria. "Managing Distrust: The Hidden Cost of Downsizing." Business Ethics Forum 8 (1995): 73–83.
- 2010
- Article
Budgeting, Psychological Contracts, and Budgetary Misreporting
By: Susanna Gallani, Ranjani Krishnan, Eric J. Marinich and Michael D. Shields
This study examines the effect of psychological contract breach on budgetary misreporting. Psychological contracts are mental models or schemas that govern how employees understand their exchange relationships with their employers. Psychological contract breach leads... View Details
Gallani, Susanna, Ranjani Krishnan, Eric J. Marinich, and Michael D. Shields. "Budgeting, Psychological Contracts, and Budgetary Misreporting." Management Science 65, no. 6 (June 2019): 2924–2945.
- November 2008 (Revised May 2011)
- Case
David Neeleman: Flight Path of a Servant Leader (A)
By: William W. George and Matthew D. Breitfelder
David Neeleman, founder of JetBlue, is forced to confront a crisis in customer confidence following operational difficulties on February 14, 2007. This becomes a vital test of his leadership. View Details
George, William W., and Matthew D. Breitfelder. "David Neeleman: Flight Path of a Servant Leader (A)." Harvard Business School Case 409-024, November 2008. (Revised May 2011.)
- 2006
- Chapter
Three Practical Challenges of Moral Leadership
By: Joshua D. Margolis and Andrew Molinsky
- December 2002 (Revised February 2003)
- Case
Broken Trust: Role of Professionals in the Enron Debacle
By: Ashish Nanda
Discusses the role of professionals in the Enron debacle. Argues that professionals failed to prevent or predict Enron's collapse because of the conflicts of interest they faced. Concludes with observations on management and regulation of conflicts of interest facing... View Details
Nanda, Ashish. "Broken Trust: Role of Professionals in the Enron Debacle." Harvard Business School Case 903-084, December 2002. (Revised February 2003.)
- 2004
- Chapter
Paradoxes of Trust: Empirical and Theoretical Departures from a Traditional Model
By: J. Keith Murnighan, Deepak Malhotra and J. Mark Weber
Murnighan, J. Keith, Deepak Malhotra, and J. Mark Weber. "Paradoxes of Trust: Empirical and Theoretical Departures from a Traditional Model." In Trust and Distrust in Organizations: Dilemmas and Approaches, edited by Roderick Kramer and Karen Cook. New York: Russell Sage Foundation, 2004.
- August 2001 (Revised September 2005)
- Case
eBay (A): The Customer Marketplace
By: Frances X. Frei and Hanna Rodriguez-Farrar
eBay, the popular Internet-based consumer-to-consumer marketplace, has recently become attractive to corporate customers. According to a vocal subset of eBay customers, the company has lost its way and is set to forsake its traditional business. Told from the... View Details
Keywords: Customers; Multi-Sided Platforms; Problems and Challenges; Opportunities; Trust; Internet; Web Services Industry
Frei, Frances X., and Hanna Rodriguez-Farrar. "eBay (A): The Customer Marketplace." Harvard Business School Case 602-071, August 2001. (Revised September 2005.)
- May 2012
- Article
Correlation in the Multiplayer Electronic Mail Game
By: Peter A. Coles and Ran Shorrer
In variants of the Electronic Mail Game (Rubinstein, 1989) where two or more players communicate via multiple channels, the multiple channels can facilitate collective action via redundancy, the sending of the same message along multiple paths or else repeatedly along... View Details
Keywords: Electronic Mail Game; Stag Hunt; Coordination; Signaling; Networks; Behavior; Communication; Trust; Game Theory
Coles, Peter A., and Ran Shorrer. "Correlation in the Multiplayer Electronic Mail Game." B.E. Journal of Theoretical Economics 12, no. 1 (May 2012).
- July 1997 (Revised October 2002)
- Case
Khalil Abdo Group
Three brothers inherit a business in Egypt; the complications begin as each gets married, has a family, and becomes torn among different family interests. Now the third generation is appearing. View Details
Barnes, Louis B., and Muna Sukhtian. "Khalil Abdo Group." Harvard Business School Case 898-011, July 1997. (Revised October 2002.)
- February 1995
- Article
Does Familiarity Breed Trust? The Implications of Repeated Ties on Contractual Choice in Alliances
By: Ranjay Gulati
Gulati, Ranjay. "Does Familiarity Breed Trust? The Implications of Repeated Ties on Contractual Choice in Alliances." Academy of Management Journal 38, no. 1 (February 1995): 85–112.
- August 2006
- Article
Extending the Faultline Concept to Geographically Dispersed Teams: How Colocated Subgroups Can Impair Group Functioning
By: Jeffrey T. Polzer, Brad Crisp, Sirkka L. Jarvenpaa and Jerry W. Kim
We theorize that in geographically dispersed teams, members' geographic locations are likely to activate "faultlines" (hypothetical dividing lines that split a group into subgroups) that impair team functioning. In a study of 45 teams comprised of graduate students... View Details
Polzer, Jeffrey T., Brad Crisp, Sirkka L. Jarvenpaa, and Jerry W. Kim. "Extending the Faultline Concept to Geographically Dispersed Teams: How Colocated Subgroups Can Impair Group Functioning." Academy of Management Journal 49, no. 4 (August 2006). (This article was subject of a Recent Research of Note in the Organization Management Journal, Vol. 3, no. 3 (2006): 157-159.)
- Fall 2024
- Article
The Problem of Good Conduct Among Financial Advisers
By: Mark Egan, Gregor Matvos and Amit Seru
Households in the United States often rely on financial advisers for investment and savings decisions, yet there is a widespread perception that many advisers are dishonest. This distrust is not unwarranted: approximately one in fifteen advisers has a history of... View Details
Egan, Mark, Gregor Matvos, and Amit Seru. "The Problem of Good Conduct Among Financial Advisers." Journal of Economic Perspectives 38, no. 4 (Fall 2024): 193–210.
- October 1999 (Revised January 2003)
- Case
Buckman Laboratories (A)
Explores the implementation of a cutting-edge knowledge management system in a midsize, specialty chemical company. The initiative, begun in the early 1990s, has received several awards for its efforts. In early 1999, the company is experiencing severe price pressures... View Details
Fulmer, William E. "Buckman Laboratories (A)." Harvard Business School Case 800-160, October 1999. (Revised January 2003.)