Training - Publications - Faculty & Research

04 Apr 2023
What Do You Think?

How Does Remote Work Affect Innovation?

doing a terrible job of it, with little preparation and training for middle managers primarily responsible for the success of the process. Also, the impact of remote work on organization culture has yet to be determined. We can assume... View Details

Keywords: by James Heskett

01 Mar 2024
News

In My Humble Opinion: Role Model

One of four daughters of Pakistani immigrants, Salma Qarnain (MBA 2002) grew up in the midwestern “I” states of Iowa, Illinois, and Indiana before attending Stanford University. “It was my first experience feeling happy and comfortable in a place that had diversity,”... View Details

Keywords: Julia Hanna; acting; theater; diversity; career path; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

28 Feb 2022
Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

cues. While standardized scripts, automation, and training that emphasizes cultural awareness can go a long way in preventing bias, managers must set the right tone and hold their teams accountable. Managers must also realize, the... View Details

Keywords: by Pamela Reynolds

09 Nov 2023
News

From the Brink

Antonio Weiss (MBA 1994), Adam Chepenik (MBA 2010), Sebastián Negrón-Reichard (JD/MBA 2024) As the senior top official in the US Treasury Department on domestic finance issues, Antonio Weiss (MBA 1994) could see Puerto Rico’s financial meltdown coming, like watching a... View Details

Keywords: Ralph Ranalli

08 Sep 2022
Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

‘The requirements have changed’ In a world where business is reckoning with issues like climate change, racial inequities, and gender bias, “we’re going through a massive transformation in leadership,” George says. “Boomers were trained... View Details

Keywords: by Lane Lambert

01 Nov 1999
Research & Ideas

John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922

John H. Patterson created an intricate system of management to monitor and train company salesman. He gave them scripts to memorize and assigned them territory to cover. He held conventions and thematic sales contests, and pressured... View Details

Keywords: by Walter A. Friedman

25 Feb 2013
Working Paper Summaries

Fostering Organizational Learning: The Impact of Work Design on Workarounds, Errors, and Speaking Up About Internal Supply Chain Problems

Keywords: by Anita L. Tucker

March 2024
Teaching Note

CoPilot(s): Generative AI at Microsoft and GitHub

By: Frank Nagle and Maria P. Roche

This teaching note is the companion to case N9-624-010 CoPilot(s): Generative AI at Microsoft and GitHub, which takes place in late 2021. The case briefly describes the history of both GitHub and Microsoft with a particular focus on open source software (OSS)—software... View Details

Keywords: Mergers and Acquisitions; AI and Machine Learning; Applications and Software; Technological Innovation; Product Launch; Open Source Distribution; Product Development; Commercialization; Competition; Resource Allocation; Technology Industry

Citation

Purchase

February 2008 (Revised May 2008)
Supplement

Lincoln Financial Group (C)

LFG reorganizes its business in order to improve customer intimacy. However, to implement the strategy, they need to effect significant changes in the skills of their salespeople. This case series straddles human resource management, corporate strategy, and sales... View Details

Keywords: Organizational Change and Adaptation; Salesforce Management; Customer Focus and Relationships; Financial Services Industry

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Web

Hiring at HBS: How Summer Interns Make an Impact at Bridges Fund Management - Recruiting

company. The Bridges Fund Management Recruiting Process A key way Bridges connects with prospective MBA interns is through the Turner MBA Impact Investing Network & Training (MIINT) Competition. The competition is a collaboration between... View Details

27 Apr 2020
Research & Ideas

How Remote Work Changes What We Think About Onboarding

Furthermore, hiring managers should provide virtual sessions to replace orientations or mandatory training sessions that the employee cannot attend in person in the early days of their employment. Build relationships with the right people... View Details

Keywords: by Boris Groysberg

Web

Case Services - Faculty & Research

agreements, ensuring the confidentiality of information entrusted to HBS faculty during their case development and other research. Experienced editors are available to faculty for either copyediting or developmental editing. Case Services also provides View Details

21 Nov 2023
Cold Call Podcast

Cold Call: Building a More Equitable Culture at Delta Air Lines

Keywords: Re: Linda A. Hill; Air Transportation

Web

Health Care - Faculty & Research

trained as physicians and nurses – have fewer emergency department visits and the reasons for these differences. Relative to similar patients physicians and nurses had 19.8% and 5.1% fewer ED visits, principally due to fewer avoidable... View Details

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About the Center - Christensen Center for Teaching & Learning

effectiveness. Alexandra obtained her MS, MPhil, and PhD in Psychology from Yale University in 2011 and extended her research training as a postdoctoral associate at the Yale School of Management. As a doctoral student, Alexandra has been... View Details

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Research Staff Services - Faculty & Research

graduate degrees. The diversity in the School’s RA pool truly exemplifies the global nature of the research work that is being pursued at HBS. Overview of Team The diversely trained individuals that comprise the five member staff of RSS... View Details

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Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy - Recruiting

college graduation. In consulting, Leahy had her first exposure to the retail industry, working primarily with clients in the retail banking and consumer sector. “I received really great training in management consulting around working... View Details

26 Jan 2024
Blog Post

HBS Alumna Fighting Cancer with a Novel Cell Therapy

company developing a novel therapy to combat cancer. “Entrepreneurship wasn’t something that had ever been on my radar before Harvard,” said Zutshi. “I found it so powerful, the idea of marrying the technical and business side of things. I love the technical side, am... View Details

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The General Shoe Company, 1921 | Baker Library | Bloomberg Center | Harvard Business School

Depreciation in the Retail Shoe Business . The Harvard Business Problem Books Used in the Case System of Business Training . New York, Chicago [etc]: A. W. Shaw Company, [1922]. The General Shoe Company, 1921: Body 2 Clinton P. Biddle,... View Details

16 Mar 2021
Blog Post

2+2 Where Are They Now Spotlight: Smitha Das (MBA 2018)

inspiring/exciting project or opportunity you’ve worked on? I’ve been very excited to work on a new strategy at Social Finance – the Career Impact Bond (CIB). This represents a new, student-friendly way to finance education and training... View Details

Publications