Publications

Read Now

13 Nov 2019
Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

require. “Without a soul, without human insight, the capabilities of the machine will be limited,” a group of 13 marketing scholars write in their working paper, Soul and Machine (Learning), which takes a high-level view of the present and future role of machine... View Details

Keywords: by Kristen Senz

24 Oct 2012
Working Paper Summaries

Diasporas and Outsourcing: Evidence from oDesk and India

Keywords: Re: William R. Kerr; Manufacturing

26 Aug 2019
Research & Ideas

Lipstick Tips: How Influencers Are Making Over Beauty Marketing

Working Knowledge. Ailyn Pestana, junior designer and photo coordinator at Harvard Business School, created the charts above. [Image: Deagreez] Related Reading The Powerful Strategic Tool Companies Should Not Try to Control The Life of... View Details

Keywords: by Dina Gerdeman; Consumer Products; Beauty & Cosmetics

20 Aug 2020
Book

From the Plow to the Pill: How Technology Shapes Our Lives

gatherers, they didn’t have private property. If you were moving every day, you couldn’t have a lot of things. But once you start to farm, you need things like tools and seeds and land, and you need to have some sense of ownership around... View Details

Keywords: by Dina Gerdeman

18 Dec 2017
Op-Ed

Why Employers Must Stop Requiring College Degrees For Middle-Skill Jobs

Credit: Pixsooz American companies have a problem. Over the past decade, they have begun to demand a bachelor’s degree in hiring workers for jobs that traditionally haven’t required one. This uptick in credentialing, or “degree inflation,” rested on the belief that... View Details

Keywords: by Joseph Fuller

April 2024 (Revised December 2024)
Case

Anthropic: Building Safe AI

By: Shikhar Ghosh and Shweta Bagai

In late 2024, Anthropic, a leading AI safety and research company, achieved a significant breakthrough with computer use capabilities that allowed AI to interact with computers like humans. Co-founded by former OpenAI employees and known for its generative AI... View Details

Keywords: AI and Machine Learning; Corporate Accountability; Corporate Social Responsibility and Impact; Business Growth and Maturation; Corporate Strategy; Technology Industry; United States

Educators

February 2024
Case

Tabby: Winning Consumers' Digital Wallets

By: Eva Ascarza and Fares Khrais

Hosam Arab (MBA 2009), cofounder and CEO of Tabby, a Saudi-based fintech startup, raised its Series D funding round in October 2023, four years after its inception, valuing it as a regional unicorn. Tabby's core product, a buy-now-pay-later (BNPL) service, allowed... View Details

Keywords: Business Model; Business Startups; Risk Management; Competitive Strategy; Expansion; Financial Services Industry; Technology Industry; Saudi Arabia

Educators

January 2020
Article

Using Time-Driven Activity-Based Costing to Demonstrate Value in Perioperative Care: Recommendations and Review from the Society for Perioperative Assessment and Quality Improvement

By: O. Allin, R. D. Urman, A. F. Edwards, J. D. Blitz, K. J. Pfeifer, T. W. Feeley and A. M. Bader

A shift in health care payment models from volume toward value-based incentives will require deliberate input into systems development from both perioperative clinicians and administrators to ensure appropriate recognition of the value of all services... View Details

Keywords: Value-based Health Care; Outcomes; Time-Driven Activity-Based Costing; Health Care and Treatment; Cost Management; Value; Activity Based Costing and Management

Read Now

February 2018
Article

Maintaining Beliefs in the Face of Negative News: The Moderating Role of Experience

By: Bradley R. Staats, Diwas S. KC and F. Gino

Many models in operations management involve dynamic decision making that assumes optimal updating in response to information revelation. However, behavioral theory suggests that rather than updating their beliefs, individuals may persevere in their prior beliefs. In... View Details

Keywords: Information; Announcements; Service Operations; Decision Making; Medical Specialties; Experience and Expertise; Medical Devices and Supplies Industry

2013
Working Paper

Do Strict Capital Requirements Raise the Cost of Capital? Banking Regulation and the Low Risk Anomaly

By: Malcolm Baker and Jeffrey Wurgler

Minimum capital requirements are a central tool of banking regulation. Setting them balances a number of factors, including any effects on the cost of capital and in turn the rates available to borrowers. Standard theory predicts that, in perfect and efficient capital... View Details

Keywords: Risk and Uncertainty; Cost of Capital; Capital Markets; Banks and Banking; Banking Industry; United States

Read Now

May 2010 (Revised November 2010)
Case

Investment Technology Group

By: Clayton S. Rose and David Lane

Investment Technology Group (ITG) CEO Robert Gasser wondered if the financial crisis had permanently affected the firm's business model. A leader in trade analytics and execution for institutional equity investors, ITG had grown since its establishment in 1987 in step... View Details

Keywords: Customer Relationship Management; Financial Crisis; Investment; Resignation and Termination; Crisis Management; Product Positioning; Organizational Change and Adaptation; Financial Services Industry; Information Technology Industry; New York (city, NY)

Educators

07 Mar 2023
HBS Case

ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

suggests some of the bias in AI could be mitigated by including people from historically marginalized communities in its design. “The people who will really, really know how tools are being used are refugees or incarcerated people or... View Details

Keywords: by Scott Van Voorhis; Technology

10 Nov 2015
First Look

November 10, 2015

efficiently utilizing resources to do so; and (3) adapting to unforeseen, future challenges. This short note walks through the Congruence Model, a simple yet powerful tool for achieving alignment in an organization. Purchase this case:... View Details

Keywords: Sean Silverthorne

27 Jul 2020
Book

Reflection: The Pause That Brings Peace and Productivity

rocks. Reflection is thinking about these questions. This statement points to the basic two reasons why the managers I interviewed tried hard to find time for reflection. One reason is practical. Reflection is a valuable tool for making... View Details

Keywords: by Dina Gerdeman

16 Apr 2001
Research & Ideas

Strategy and the Internet

achieving or strengthening a distinctive strategic positioning. Operational Effectiveness. The Internet is arguably the most powerful tool available today for enhancing operational effectiveness. By easing and speeding the exchange of... View Details

Keywords: by Michael E. Porter

05 Dec 2022
Research & Ideas

5 Companies Where Employees Move Up the Ladder Fast

initial terms and conditions of employment. Most workers accept a new job thinking of fundamentals like salary, title, and vacation time. But, says Fuller, they also need to be looking at the long-term. Where do employees end up? Are they promoted? The American... View Details

Keywords: by Pamela Reynolds

Article

The Role of Finance and Private Investment in Developing Sustainable Cities

By: John D. Macomber

Three trends will drive urban investment, development, and entrepreneurship in the next two decades. This article provides tools to identify the situations and circumstances that will be most favorable for private sector involvement in consideration of these trends.... View Details

Keywords: Trends; Demographics; Private Sector; Investment; City; Infrastructure; Opportunities; Urban Development

2011
Book

Translating Empire: Emulation and the Origins of Political Economy

By: Sophus A. Reinert

Historians have traditionally used the discourses of free trade and laissez-faire to explain the development of political economy during the Enlightenment. But from Sophus Reinert's perspective, eighteenth-century political economy can be understood only in the context... View Details

Keywords: Business History; Government and Politics