Special Design Services - Publications - Faculty & Research

March 2025
Supplement

No One Left Behind (B)

By: Lynn S. Paine, Herman B. "Dutch" Leonard, Max Hancock and David Lane

Supplement to HBS Case No. 325-007. In September 2021, the board of directors for the nonprofit No One Left Behind (NOLB) faced a crucial decision. Since its 2013 founding, NOLB had helped resettle in the United States thousands of Afghans and Iraqis who had assisted... View Details

Keywords: Business Growth and Maturation; Governance; Governing and Advisory Boards; Mission and Purpose; Nonprofit Organizations; Conflict and Resolution; Service Industry; Afghanistan; United States

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23 Jan 2024
Book

More Than Memes: NFTs Could Be the Next Gen Deed for a Digital World

they’re embedded in software, many NFTs can take on functions over and above simple ownership. Owning a house might also gain you access to the local Rotary Club and public schools. Imagine that but for brands: owning a Nike SWOOSH NFT can get you access to View Details

Keywords: by Dina Gerdeman; Financial Services; Financial Services; Financial Services

April 2018
Teaching Note

InsideSales.com (A) and (B)

By: Frank Cespedes

Teaching Note for HBS Nos. 817-018 and 817-042. InsideSales.com (ISC) has been successful selling its software to small- and medium-sized businesses (SMB). But for various reasons, the founders see “the next stage of growth” as building a scalable sales and service... View Details

Keywords: Corporate Entrepreneurship; Organizational Change and Adaptation; Organizational Design; Customer Relationship Management; Growth Management; Marketing Strategy; Salesforce Management; Talent and Talent Management; Technology Industry

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23 Nov 2021
Book

What It Takes to Build an Organizational Culture That Wins

in strategy within Microsoft. The shift to a greater emphasis on a cloud-based service strategy to take its place alongside an extremely successful Microsoft software strategy was facilitated by the simultaneous effort to address the... View Details

Keywords: by Avery Forman

23 Nov 2009
Research & Ideas

Management’s Role in Reforming Health Care

have described above is much of what managers do: design and run organizations that deliver a service effectively and reliably and at the same time that are capable of learning systematically from their own... View Details

Keywords: by Martha Lagace; Health

16 Apr 2019
First Look

New Research and Ideas, April 16, 2019

Recommendations are based on analyses of individuals’ career histories in the professional services sector and other settings, such as appliance manufacturing, oil and gas, health care, and education. The article proposes strategies on... View Details

Keywords: Dina Gerdeman

09 Dec 2002
Research & Ideas

Unilever—A Case Study

that the two companies should at all times pay dividends of equivalent value in sterling and guilders. There were two head offices—in London and Rotterdam—and two chairmen. Until 1996 the "chief executive" role was performed by a three-person View Details

Keywords: by Geoffrey Jones; Consumer Products; Entertainment & Recreation; Food & Beverage; Manufacturing; Retail

22 Jan 2019
First Look

New Research and Ideas, January 22, 2019

enterprises seem incapable of transformative innovation, it is due to how we design and manage them, rather than anything inherent in their scale. In fact, Creative Construction argues, if used properly, scale can be an asset, rather than... View Details

Keywords: Dina Gerdeman

Web

Entrepreneurial Management - Faculty & Research

bargaining units. Taken together, our findings highlight the potential for “inequality traps,” where rising inequality erodes the very institutions designed to counteract it. About the Unit The Entrepreneurial Management Unit strives to... View Details

22 May 2019
Blog Post

What is FIELD Global Immersion?

Global Partner (GP) company in one of 16 cities that has a product or service challenge they would like the team to address with their local consumers. The course culminates in a one-week Immersion at the end of the semester, at which... View Details

Web

Privacy Notice | About

utilized only for the purpose for which it has been requested. Harvard Business School may disclose the information you submit to its employees, consultants, service providers and agents, and to Harvard Business School clubs, other... View Details

12 Mar 2019
First Look

New Research and Ideas, March 12, 2019

causing them to place a lower value on the product or service being offered. To address this problem, managers should experiment with operational transparency—the deliberate design of windows into and out of... View Details

Keywords: Dina Gerdeman

20 Feb 2018
First Look

First Look at New Research and Ideas, February 20, 2018

Business School Case 618-021 Great Lakes Banking Group: Data Management In May 2016, Michael Rechtin, an expert in international data center law, advised global financial services firm Great Lakes Banking Group (GLBG) on its plans to... View Details

Keywords: Sean Silverthorne

September 2012
Case

SCMS: Battling HIV/AIDS in Africa

By: Ananth Raman, Noel Watson, Santiago Kraiselburd and Emmanuel Akili

In 2005, USAID and the U.S. President's Emergency Plan for AIDS Relief (PEPFAR), created the Supply Chain Management System (SCMS) to procure and distribute essential medicines and supplies; provide technical assistance to transform existing supply chains; and... View Details

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20 Nov 2018
First Look

New Research and Ideas, November 20, 2018

structure may affect borrowing costs. Corporate legal structure refers to the legal fragmentation of a firm into multiple, separately incorporated entities. This fragmentation is bound to be a factor when lenders determine the pricing of debt and View Details

Keywords: Dina Gerdeman

Web

Fellowships - Business History

pedagogical efforts such as the Creating Emerging Markets (CEM) Project, outstanding archival services through the Baker Library Special Collections, and a wonderful atmosphere of collegiality...HBS provided... View Details

02 Mar 2010
First Look

First Look: March 2

discussed supporting innovation through a range of additional policy interventions, including tax credits, loan guarantees, IP policy, regulatory mandates, codes, and standards. It is critically important that these kinds of interventions be thoughtfully View Details

Keywords: Martha Lagace

October 2009 (Revised April 2010)
Supplement

Societe Generale (B): The Jerome Kerviel Affair

By: Francois Brochet

This case illustrates the tension/balance that firms with complex and risky business models must consider in designing their internal controls. It describes the environment in which a derivatives trader engaged in massive directional positions on major European stocks... View Details

Keywords: Risk Management; Governance Controls; Crisis Management; Financial Services Industry

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HBS - The year in Review

pandemic travel restrictions, the program pivoted to focus on US challenges and opportunities, taking more than 1,000 students to one of 15 domestic locations. With a lens on the course’s three modules—contextual intelligence, team effectiveness, and View Details

June 2016
Article

Understanding Online Hotel Reviews Through Automated Text Analysis

By: Shawn Mankad, Hyunjeong "Spring" Han, Joel Goh and Srinagesh Gavirneni

Customer reviews submitted at Internet travel portals are an important yet underexplored new resource in obtaining feedback on customer experience for the hospitality industry. These data are often voluminous and unstructured, presenting analytical challenges for... View Details

Keywords: Hotel Reviews; Natural Language Processing; Information Technology; Service Operations; Accommodations Industry; Moscow

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