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  • 07 Nov 2016
  • News

The Business of Saving Old Buildings

board of directors. And they now are the principle lobbyists of historic preservation in Massachusetts, and have done a great deal over the last 10 years or 15 years in getting legislation that View Details
  • 2024
  • Working Paper

Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services

By: Natalie Epstein, Santiago Gallino and Antonio Moreno
Communication channels are often used to improve customer satisfaction and behavior. This paper studies how they can be used to enhance operational performance.
We partner with a last-mile delivery company and, through natural and field experiments, explore... View Details
Keywords: Customer Satisfaction; Consumer Behavior; Logistics; Communication
Related

    MARTINEZ-RODRIGUEZ, S. “Mistresses of Company Capital: Female Partners in Multiowner Firms, Spain (1886-1936)"

    Contrary to the impression put forth in the literature, Spanish women at the turn of the twentieth century played an active and visible role in the business sphere. Using a unique database containing microdata on the founders of Spanish multi-owner firms from... View Details
    • 01 Jun 2005
    • News

    Profiles from the Class of 2005

    Petersburg State University of Economics and Finance. To cover expenses and support her parents she worked first as a Mary Kay sales rep-resentative, then as an investment analyst, running to the office... View Details
    Keywords: Roger Thompson; Julia Hanna; James E. Aisner; Graduate profiles; Government; Transportation Equipment Manufacturing; Manufacturing
    • 25 Sep 2000
    • Research & Ideas

    More Than the Sum of Its Parts: The Impact of Modularity on the Computer Industry

    potentially serious drawback threatened to stand in the way of further progress. As HBS Dean Kim Clark, and his colleague, Professor Carliss Baldwin, write in their new book, Design Rules: The Power of... View Details
    Keywords: by Staff; Computer; Consumer Products; Technology
    • 01 Nov 2006
    • Working Paper Summaries

    Male Circumcision and AIDS: The Macroeconomic Impact of a Health Crisis

    Keywords: by Eric D. Werker, Amrita Ahuja & Brian Wendell
    • 2007
    • Article

    Business Methods Patents as Real Options: Value and Disclosure as Drivers of Litigation

    By: Atul Nerkar, Srikanth Paruchuri and Mukti Khaire
    This paper proposes that patents are real options that allow holders of patents the right but not the obligation to sue others. We suggest that the likelihood of a patent's being litigated is positively associated with the value of the patent and the extent of... View Details
    Keywords: Value; Corporate Disclosure; Lawsuits and Litigation; Patents; Rights; Business Processes
    Related
    • Article

    Turnkey or Tailored? Relational Pluralism, Institutional Complexity, and the Organizational Adoption of More or Less Customized Practices

    By: Ryan Raffaelli and Mary Ann Glynn
    We examine how the organizational adoption of new practices is influenced by relational pluralism, i.e., an organization's multiple ties to actors inside and outside its industry. We theorize that institutional mechanisms of practice diffusion underlying relational... View Details
    Keywords: Networks; Corporate Social Responsibility and Impact; Business Processes; Adoption; Customization and Personalization
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    • Article

    Business Groups, Entrepreneurship and the Growth of the Koç Group in Turkey

    By: Geoffrey Jones and Asli M. Colpan
    This article examines the emergence and development of what became the largest business group in Turkey, the Koç Group. This venture was an important factor in the emergence of modern business enterprise in the new state of the Republic of Turkey from the 1920s. After... View Details
    Keywords: Entrepreneurship; Governance; History; Strategy; Auto Industry; Consumer Products Industry; Food and Beverage Industry; Manufacturing Industry; Service Industry; Turkey
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    • Summer 2019
    • Article

    The Price Effects of Cross-Market Mergers: Theory and Evidence from the Hospital Industry

    By: Leemore S. Dafny, Katherine Ho and Robin S. Lee
    We consider the effect of mergers between firms whose products are not viewed as direct substitutes for the same good or service but are bundled by a common intermediary. Focusing on hospital mergers across distinct geographic markets, we show that such combinations... View Details
    Keywords: Mergers and Acquisitions; Markets; Geographic Scope; Price; Outcome or Result; Insurance; Health Industry
    Related
    • 17 Feb 2022
    • Book

    When Employees Feel a Sense of Purpose, Companies Succeed

    to the specific content of their cultures, shaping them to inculcate specific behaviors relevant to strategic execution. Eager to support goals like innovation, quality, growth, and excellence in customer... View Details
    Keywords: by Ranjay Gulati
    • 24 Apr 2014
    • News

    The power of storytelling can be a catalyst in advocating for the rights of women

    Gayle Tzemach Lemmon (MBA 2006) believes stories “are the best way to reach people you otherwise couldn’t. But storytelling is just a start; you then have to mobilize people and support the push for change through policy.” As the author... View Details
    • 13 May 2013
    • Blog Post

    The Art of Naming a Start-up

    is about supporting people as they make music, providing the accompanying sounds to their solo part. Ornithologists might roll their eyes, but the name fits. To tie the names of the company and product... View Details
    Keywords: Entrepreneurship
    • 04 Dec 2023
    • Blog Post

    My Summer of Joy with the National Parks Service

    the previous summer, and learned that yes, this was a real internship. But more importantly, I learned that this internship was very structured, provided high-impact work, gave a lot of insight into the federal government, and qualified... View Details
    • 10 Oct 2012
    • Research & Ideas

    Taking Advantage of Life’s (Few and Far Between) Inflection Points

    Her boss, the head of their department, had been a mentor and champion throughout Michelle's time at the company. Michelle had worked for this boss for almost ten years and credited the woman's support and... View Details
    Keywords: Re: Howard H. Stevenson
    • July 2020
    • Article

    Higher Economic Inequality Intensifies the Financial Hardship of People Living in Poverty by Fraying the Community Buffer

    By: Jon M. Jachimowicz, Barnabas Szaszi, Marcel Lukas, David Smerdon, Jaideep Prabhu and Elke U. Weber
    The current research investigates whether higher economic inequality disproportionately intensifies the financial hardship of low-income individuals. We propose that higher economic inequality increases financial hardship for low-income individuals by reducing their... View Details
    Keywords: Economic Inequalty; Economy; Income; Equality and Inequality; Poverty; Civil Society or Community
    Related
    • May 2024 (Revised February 2025)
    • Case

    Choosing the Course of Passion: Brooke Boyarsky Pratt at knownwell

    By: Jon M. Jachimowicz and Alexis Lefort
    Brooke Boyarsky Pratt (HBS ’13) enjoyed considerable success in her early career, quickly climbing the ranks to associate partner at McKinsey, and later becoming an executive vice president at Berkadia, a Berkshire Hathaway portfolio company. Throughout these years,... View Details
    Keywords: Passion; Career; Career Planning; Purpose; Personal Development and Career; Mission and Purpose; Identity; Business Startups; Health Care and Treatment; Health Disorders; Growth and Development Strategy; Market Entry and Exit; Health Industry; United States
    Related
    • 2009
    • Article

    Compelled to Help: Effects of Direct and Indirect Exchange on Perceived Obligation in Professional Networks

    By: Roy Y.J. Chua, Billian Sullivan and Michael W. Morris
    This research examines felt obligation to help others in employees' and managers' professional networks using a social exchange perspective. We hypothesize that obligation toward others would follow the norms of both direct and indirect reciprocity. Direct reciprocity... View Details
    Keywords: Perspective; Conflict of Interests; Research; Surveys; Networks; Forecasting and Prediction; Social Issues
    Related
    • 05 Apr 2022
    • Blog Post

    The HBS New Venture Competition Turns 25: Celebrating A Quarter Century of Innovation and Entrepreneurship

    its inception in 1997, there have been more than 6,700 participants, and over $3 million has been awarded to the winning teams. “The NVC is the capstone event of the entrepreneurial journey at HBS. For the past 25 years, the NVC has... View Details
    • 03 Oct 2005
    • What Do You Think?

    What’s the Future of Globally Organized Labor?

    and forcing it into bankruptcy. Other unions at the airline decided not to support the strike in view of past differences they had had with the mechanics. As a result, the airline continued to operate with... View Details
    Keywords: by James Heskett