Quality Management - Publications - Faculty & Research

04 Apr 2023
Book

Two Centuries of Business Leaders Who Took a Stand on Social Issues

While shareholders still reign supreme at many companies, a widespread shift toward more responsible business practices is driving more leaders to take a stand on social and environmental issues today, says Harvard Business School Professor Geoffrey Jones. Jones... View Details

Keywords: by Lane Lambert; Consumer Products; Fashion; Retail; Green Technology

16 Mar 2015
Research & Ideas

Advice on Advice

In business, good advice is priceless. Managers who are anxious and confused when confronted with corporate challenges can find that a piece of sound advice from a colleague can instill a sense of calm and clarity that leads to more... View Details

Keywords: by Dina Gerdeman

18 Sep 2012
First Look

First Look: September 18

as consumers and employees (what we buy, how we manage others) to the choices that we make more broadly as human beings (who we date, how we deal with friendships). From my research, we see when a mismatch is most likely to occur between... View Details

Keywords: Sean Silverthorne

23 Apr 2007
Research & Ideas

Are Great Teams Less Productive?

stimulate high quality reflection among managers, of the sort that can stimulate future organizational learning and help managers manage the ongoing tension between learning... View Details

Keywords: by Sarah Jane Gilbert

09 Oct 2001
Research & Ideas

Driven: How Human Nature Shapes Organizations

moves along well in a group or intergroup context when the participants are diverse enough to trigger the curiosity itch, but not so different as to be threatening. What constitutes "too much" diversity is moderated by the View Details

Keywords: by Paul Lawrence & Nitin Nohria

Blog

Leading in Tough Times: HBS Faculty Member Amy C. Edmondson on Psychological Safety

Amy C. Edmondson, Novartis Professor of Leadership and Management at Harvard Business School, has long studied the performance of teams in the workplace. Her latest book is The Fearless Organization: Creating Psychological Safety in the... View Details

25 Apr 2011
Research & Ideas

What CEOs Do, and How They Can Do it Better

do," says Harvard Business School professor Raffaella Sadun. "Most of the time it's difficult to codify the qualities of a good manager." “We went in with the curiosity of trying to understand the life of a CEO” Despite... View Details

Keywords: by Michael Blanding

Web

Online Leadership Principles Course | HBS Online

This course is part of the CLIMB program and Leadership & Management track. Introduction to Leadership Principles ENROLL NOW No application needed for our certificate programs. Start your journey today! Leadership Principles $1,850 Next... View Details

August 2019
Case

Twiggle: E-Commerce with Semantic Search

By: Shane Greenstein and Danielle Golan

Four years after being founded, in 2014, by former Google executives Amir Konigsberg (CEO) and Adi Avidor (CTO), Twiggle had developed a search enhancement that plugged into an online merchant’s existing framework. The company utilized advanced structuring and... View Details

Keywords: Search Technology; Customer Acquisition; Internet and the Web; Technological Innovation; Commercialization; Growth and Development Strategy; E-commerce; Technology Industry; Israel

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02 Oct 2012
First Look

First Look: October 2

Publications Corporate Social Responsibility and Access to Finance Authors: Beiting Cheng, Ioannis Ioannou, and George Serafeim Publication: Strategic Management Journal (forthcoming) Abstract In this paper, we investigate whether... View Details

Keywords: Sean Silverthorne

01 Mar 2024
News

Vital Signs

Image by Edmon De Haro Illustration by Edmon De Haro The signs of strain were there long before the pandemic: Health care workers had been managing under tremendous pressures while working long hours in understaffed hospitals. Then COVID unleashed an unprecedented... View Details

Keywords: Jen McFarland Flint; Hospitals; Health, Social Assistance

February 2004 (Revised March 2006)
Case

Pratt & Whitney: Engineering Standard Work

By: H. Kent Bowen and Courtney Purrington

As the engineering of state-of-the-art jet engines becomes more and more complex, Pratt & Whitney leaders face major competitive problems. Product development projects are not meeting the cost, quality, and lead-time targets. The leadership develops a design,... View Details

Keywords: Design; Engineering; Cost; Knowledge Management; Time Management; Product Launch; Standards; Product Development; Problems and Challenges; Quality; Creativity; Competitive Strategy; Manufacturing Industry

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Web

Women at HBS - Alumni

Presentations (video) W50 Summit Photo Gallery HBS Resources Alumni Career & Professional Development – Career management and professional development resources for HBS alumni. Harvard ManageMentor and Spark – From Harvard Business... View Details

27 May 2009
First Look

First Look: May 27, 2009

PublicationsDesigning Care: Aligning the Nature and Management of Health Care Author:Richard Bohmer Publication:Harvard Business Press, 2009 Abstract Today's health-care providers face growing criticism—from policymakers and patients... View Details

Keywords: Martha Lagace

15 Sep 2009
First Look

First Look: September 15

competence—expertise in technology—and its skilled people to accomplish what government and relief agencies could not: an information system and supply chain that tracked and managed the flow of relief supplies. Its efforts were crucial... View Details

Keywords: Martha Lagace

25 May 2011
HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

Zeynep Ton goes behind the scenes to discover how the Tulsa, Oklahoma—based chain of convenience stores manages to outperform its competitors while maintaining a loyal workforce of over 10,000 employees. These workers enjoy above-average... View Details

Keywords: by Julia Hanna; Retail

Web

Globalization - Faculty & Research

competition, and earnings management affect mean reversion in accounting return on assets. Using a sample of 48,465 unique firms from 49 countries, we find that accounting returns mean revert faster in countries where there is more... View Details

20 Jan 2022
Op-Ed

3 Steps to Help Companies Rebuild Trust During the Pandemic

rebuilt successfully, it can come back even stronger. Sandra J. Sucher is the MBA Class of 1966 Professor of Management Practice at Harvard Business School and served as vice president of corporate quality... View Details

Keywords: by Sandra J. Sucher and Shalene Gupta

30 Jul 2013
First Look

First Look: July 30

perceive the quality of others' decisions to be greater when other individuals engage in the right amount of thinking for the situation. These assessments then affect observers' own decisions and openness to influence. Publisher's link: View Details

Keywords: Anna Secino

Web

Impact of the New Medium - Edwin H. Land & Polaroid | Harvard Business School

destination. In order to establish greater connection with their customers, the company decided to distribute directly to dealers. Those selling Land Cameras quickly learned the benefits of a system that could take a photograph and instantaneously reveal the View Details

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