Filter Results:
(4,484)
Show Results For
- All HBS Web
(4,484)
- People (11)
- News (1,031)
- Research (2,748)
- Events (24)
- Multimedia (60)
- Faculty Publications (1,614)
Show Results For
- All HBS Web
(4,484)
- People (11)
- News (1,031)
- Research (2,748)
- Events (24)
- Multimedia (60)
- Faculty Publications (1,614)
- 31 Aug 2021
- Book
Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate
can map them with ever more accuracy is always within your reach. We can all observe the environment we’re seeking to influence; and knowing that everyone harbors a deep need for safety View Details
Keywords: by Jay Fitzgerald
- 22 Mar 2021
- Research & Ideas
How to Learn from the Big Mistake You Almost Make
Professor Amy C. Edmondson, who studies psychological safety and organizational learning. Incidents that almost result in loss or harm often pass unnoticed, in part because workers worry about being... View Details
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
than recent economic crises and recessions such as the Great Recession of 2008 and the Mideast oil crisis, whose causes were financially driven. The fundamental driver of the pandemic is health View Details
- 2013
- Working Paper
What Makes a Critic Tick? Connected Authors and the Determinants of Book Reviews
By: Loretti I. Dobrescu, Michael Luca and Alberto Motta
This paper investigates the determinants of expert reviews in the book industry. Reviews are determined not only by the quality of the product, but also by the incentives of the media outlet providing the review. For example, a media outlet may have the incentive to... View Details
Dobrescu, Loretti I., Michael Luca, and Alberto Motta. "What Makes a Critic Tick? Connected Authors and the Determinants of Book Reviews." Harvard Business School Working Paper, No. 12-080, March 2012. (Revise and Resubmit, Journal of Economic Behavior & Organization; Revised August 2013.)
- 23 Oct 2018
- First Look
New Research and Ideas, October 23, 2018
virtually irresistible. But long-term assessments could differ, particularly if the free service reduces quality and consumer choice. In this short paper, we examine these concerns. Publisher's link:... View Details
Keywords: Dina Gerdeman
- 08 Feb 2023
- Op-Ed
Building an Inclusive Workplace? Prepare to Shield It from Economic Fears
culture, but ensuring strong collaboration more broadly. After all, bias prevents empathy and trust—two key qualities in successful team collaboration. So, if dire headlines flash on your phone or spending... View Details
Keywords: by Hise O. Gibson and Nicole Gilmore
- 25 Apr 2011
- Research & Ideas
What CEOs Do, and How They Can Do it Better
Why did you come in late on Tuesday? Did you really need an hour and a half for lunch on Wednesday? Why wasn't that report done by Thursday? For most of us, justifying our schedules is an expected part of the job. But what employee hasn't... View Details
Keywords: by Michael Blanding
- 01 Sep 2013
- News
Three Decades of Change and Counting
I was taken aback by how beautiful the campus was. Then, once I started meeting other SVMP participants, I realized pretty quickly that the quality of the people was on par with the quality of my... View Details
- 11 Mar 2019
- Research & Ideas
Branding Sells Cereal, Handbags, and Vacations. Can It Sell a Country?
world stage. Armed with a $74 million branding fund, the President’s Council on Nation Branding began a multiprong effort in 2009 to position South Korea as an important global player, showcase its welcoming culture, and boost View Details
- 2008
- Working Paper
Product Development and Learning in Project Teams: The Challenges are the Benefits
By: Amy C. Edmondson and Ingrid M. Nembhard
The value of teams in new product development (NPD) is undeniable. Both the interdisciplinary nature of the work and industry trends necessitate that professionals from different functions work together on development projects to create the highest quality product in... View Details
- 01 Mar 2010
- Op-Ed
A Golden Opportunity for Ford and GM
during the three-year import quotas in the mid-1980s. They must recognize that no matter how wounded Toyota is in the short term by its quality problems, this company is a very tough and able competitor that... View Details
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
responding more quickly and effectively to the pandemic than their government was, demonstrating the faith that consumers have in their brands and the companies that stand behind them. 86 percent of surveyed... View Details
Keywords: by Jill Avery and Richard Edelman
- 17 Dec 2001
- Research & Ideas
Risks and Rewards of the Intrapreneur
said, is that the start-up's mission was in alignment with the company's core business. For would-be intrapreneurs, the advantages to a corporate start-up versus a jump to a brand new company can include increased visibility within the corporate parent View Details
Keywords: by Sean Silverthorne
- Fall 2013
- Article
Shifts in U.S. Federal Reserve Goals and Tactics for Monetary Policy: A Role for Penitence?
By: Julio J. Rotemberg
This paper considers some of the large changes in the Federal Reserve's approach to monetary policy. It shows that, in some important cases, critics who were successful in arguing that past Fed approaches were responsible for mistakes that caused harm succeeded in... View Details
Rotemberg, Julio J. "Shifts in U.S. Federal Reserve Goals and Tactics for Monetary Policy: A Role for Penitence?" Journal of Economic Perspectives 27, no. 4 (Fall 2013): 65–86.
- 25 Jul 2023
- Research & Ideas
Could a Business Model Help Big Pharma Save Lives and Profit?
manufacturers maintain quality and have ways to track and trace the product. Foreign partners must tackle how to manufacture, store, and... View Details
- 1988
- Book
Managing Quality: The Strategic and Competitive Edge
By: David A. Garvin
Garvin, David A. Managing Quality: The Strategic and Competitive Edge. Free Press, 1988.
- 01 Sep 2020
- News
Building a Strong and Prosperous Society
government is. We need that $2 trillion stimulus package, but we also need, and do not have, a viable safety net. A strong democratically elected, transparent, and responsive... View Details
- 15 Mar 2022
- News
This Workplace Certification Made Already Safe Companies Even Safer
- November 2016
- Supplement
United Airlines Operations
This video is a collection of clips that highlight aspects of United Airlines' operations View Details
Keywords: Service; Service Delivery; Service Management; Service Operations; Service Quality; Operating Systems; Operational Complexity; Operational Disruptions; Operational Effectiveness; Operational Efficiency; Air Transportation; Operations; Air Transportation Industry
Buell, Ryan W., Willy C. Shih, and Michael W. Toffel. "United Airlines Operations." Harvard Business School Multimedia/Video Supplement 617-704, November 2016.
- 04 Dec 2000
- What Do You Think?
Have We Overdone Deregulation and Privatization?
consumers were that deregulation: (1) unleashes the power of a self-correcting free market (Jeff Struck), giving customers services at prices they are willing to pay and quality levels that they are willing... View Details
Keywords: by James Heskett