Personal and Laundry Services - Publications - Faculty & Research

21 Feb 2005
Op-Ed

Is Business Management a Profession?

individuals. In response to the recent scandals, politicians and government officials have stepped in to pass new laws and create new regulations, while prominent persons on... View Details

Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice

17 Nov 2009
First Look

First Look: Nov. 17

economists and other social scientists as they guide our most important personal and societal decisions. Bank Lending During the Financial Crisis of 2008 Authors:Victoria... View Details

Keywords: Martha Lagace

18 Feb 2019
Book

What’s Really Disrupting Business? It’s Not Technology

of Hello Alfred innovated upon the TaskRabbit model by outsourcing the management of TaskRabbit workers to personally assigned butlers, or “Al- freds.” For users, the presence of a butler on the scene allowed for a more trustworthy View Details

Keywords: by Danielle Kost; Service; Service; Service; Service

Web

Global Opportunity Fellowship GO: AFRICA - Alumni

reduction to less than full-time, termination, change in employment location to outside of Africa, or change in employer. Application Process for Joiners To be considered for the GO Fellowship, you must complete and submit the online... View Details

30 May 2023
News

Finding PRIDE

Edited by Jen McFarland Flint; Illustrations by Anthony Gerace In the late 1970s, a dozen or so gay men found one another at HBS and decided to band together, calling themselves the Alternative Executive Lifestyles group. They posted notices around campus, discreetly... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Jan 2013
News

Roger W. Sant, MBA 1960

energy and environmental issues and led him to launch a think tank focused on how to shift energy investment to bring about more energy efficiency. Eager to put his analysis into practice, Sant View Details

Keywords: Susan Young

14 Feb 2022
Blog Post

Celebrating Love @ HBS in 2022

home-made steak dinner. As nervous as I was about searing the meat just right, I was far more fascinated by Weston’s tales of service and dreams for the future. Here was a man of charisma View Details

12 Jun 2012
First Look

First Look: June 12

Anand Piramal and his team sought to "democratize healthcare" in India through the development of a new service delivery model. If Henry Ford could build and deliver... View Details

Keywords: Sean Silverthorne

23 May 2019
News

Tracy P. Palandjian, MBA 1997

transformative—both personally and intellectually—and recognizes the power of her time at HBS, the case method, and the extensive network of friends who remain so important to... View Details

Keywords: Susan Young

17 Jan 2019
Research & Ideas

Why Business Should Support Employees Who Are Caregivers

framework for balancing a career and life. The linear career paths common at law, accounting, and professional services firms rarely take into account the View Details

Keywords: by Danielle Kost; Health

18 May 2023
News

India's New Money Managers

When Priti Rathi Gupta (OPM 49, 2017) was 16 years old, her father handed her his investment portfolio and asked her what she could make of it. She was befuddled. "He realized that, although I had schooling in what we call commerce, I... View Details

Keywords: Maureen Harmon

Web

HBS Alumni Conference: Accelerating Climate Solutions - Alumni

the Boston and Delhi offices of McKinsey & Company, where he co-led the Global Software & Services practice. As a global thought leader who has been featured in many prominent news outlets, he has introduced... View Details

01 Oct 2001
News

Guy de Chazal: Changing Focus

accent and direct, engaging manner, he comes across immediately as the kind of person who is accustomed both to doing things right and to doing the right thing. Over a late... View Details

Keywords: Deborah Blagg

31 Jul 2015
Blog Post

Transitioning From the Military to Business School

how much I was learning and if I was developing into the person I want to be after two years at HBS. It was simple yet transformative advice. And though I still have to work at... View Details

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

when life goes back to normal. Forward-thinking leaders can run better organizations by creating conditions that allow customers to be more helpful. When service provision is a true partnership and... View Details

Keywords: by Dina Gerdeman

10 Jul 2007
What Do You Think?

How Much of Leadership Is About Control, Delegation, or Theater?

transferring it to others in the organization? Or, as Pfeffer and Sutton ask, "Should leaders be in more complete control of their organizations?" What do your personal experiences lead you to... View Details

Keywords: by Jim Heskett

10 Oct 2011
Research & Ideas

Retailing Revolution: Category Killers on the Brink

could work in their own categories. Both service and convenience will be key elements of this strategy. In most cases, these stores will also need to be equipped with people View Details

Keywords: by Rajiv Lal & Jose B. Alvarez; Retail

03 May 2022
Research & Ideas

Desperate for Talent? Consider Advancing Your Own Employees First

Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details

Keywords: by Rachel Layne

30 Jul 2018
Research & Ideas

Why Ethical People Become Unethical Negotiators

always seemed too quick to drill. “He was overtreating my mouth, and it didn’t make sense,” he says. "It’s only in the midst of the negotiation itself that ethical blind spots appear" In service... View Details