Performance Goals - Publications - Faculty & Research

14 Jun 2016
First Look

June 14, 2016

roles are uncertain, goals are shifting, expertise and organizational cultures are varied, and participants have clashing or even antagonistic perspectives. I have studied more than a dozen cross-industry innovation projects, among them... View Details

Keywords: Sean Silverthorne

06 Nov 2000
Research & Ideas

The Determinants of Corporate Venture Capital Success

chief patent counsel. Similar to independent venture organizations (but unlike many corporate programs), the program also had a clear goal: to maximize return on investment. The XTV partners felt that the ambiguous goals of many of the... View Details

Keywords: by Paul Gompers & Josh Lerner

10 Mar 2021
News

Next Normal

evidence for the many benefits of remote work—wider geographical reach into different markets, more autonomy over one’s office set up, and the list goes on—studies also make very clear that remote workers’ feelings of professional isolation lead to reduced job View Details

10 Oct 2018
Research & Ideas

The Legacy of Boaty McBoatface: Beware of Customers Who Vote

public. Boaty blowback highlights the potential danger of giving consumers the power to vote, even though customer engagement is a primary goal of almost every social media strategy. The problem: Even though NERC never explicitly promised... View Details

Keywords: by Michael Blanding; Advertising

16 Nov 1999
Lessons from the Classroom

Leading Change and Organizational Renewal

existing franchises to build those required for tomorrow's success. The goal for managers, then, is to sustain current success while simultaneously building new products, services, or processes for the future. To do this, organizations... View Details

Keywords: by Staff

22 Jul 2020
Blog Post

Why We Started the HBS Black Investment Club

Hedge funds are no different. Despite recent evidence showing hedge funds led by females or minorities performed better than their non-minority counterparts, the industry still suffers from a severe lack of diversity in ownership.... View Details

11 Sep 2006
Research & Ideas

Negotiating When the Rules Suddenly Change

animating insight sprang from his study of Korean War air battles between American F-86s and Soviet Union-made MiG-15s. Although the Soviet plane could accelerate faster, was better armed, and could perform better at higher altitudes, the... View Details

Keywords: by Michael Wheeler; Sports

01 Jun 2013
News

Minding The Gap

first looked at the sector, we realized almost every district had some great schools and every school had some great classrooms, but no urban district had a portfolio—a system—of great schools. From the outset, our goal has been to change... View Details

Keywords: Deborah Blagg; Blagg, Deborah; Colleges, Universities, and Professional Schools; Educational Services; Educational Support Services; Educational Services; Elementary and Secondary Schools; Educational Services

10 Oct 2019
Blog Post

Coming Out at Business School

sexuality. Before my peers even understood what sexuality was, they noticed deviations in my gender expression and performance and sought out ways to violently stamp those deviations out of me. Coming home to my mother in tears day after... View Details

06 Jun 2005
Research & Ideas

Don’t Listen to “Yes”

dialogue and close off interesting avenues of inquiry. Such a culture does not force dissenters to defend their views with data and logic, or to explain how their objections are consistent with the organization-wide goals as opposed to... View Details

Keywords: by Martha Lagace

01 Dec 2012
News

From Where We Stand

your goals? ROBIN SMITH Robin Smith (HRPBA 1962, MBA 1963), chairman, Publishers Clearing House. Tequesta, Florida Given the times, my goals were modest; interesting work and a chance for advancement were foremost in my mind. Right after... View Details

09 May 2005
Research & Ideas

Hold or Fold? Sizing Up Business Risk

intent going forward. And then we go back for another heart check, just as we did in step 1, the Big Goals, to make sure that we don't have hidden emotion loops pulling us toward an option that is less likely to help us reach the goals we... View Details

Keywords: by Eileen C. Shapiro & Howard H. Stevenson

16 Jul 2013
First Look

First Look: July 16

clear; 4) Taking the wrong approach to performance assessment. Milestones relevant to each stage of an initiative's development should be established, and key assumptions in the business plan should be linked to the financial forecast; 5)... View Details

Keywords: Anna Secino

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

anticipatory services, those that are performed before a customer realizes he or she has a need for them. That ability to anticipate customer needs will increasingly be a hallmark of top companies. Aisner: You assert in the book that... View Details

Keywords: by Jim Aisner; Retail

30 Aug 2011
First Look

First Look: August 30

multinational firms. The results indicate that increases in the share of a firm's innovation performed by inventors of a particular ethnicity are associated with increases in the share of that firm's affiliate activity in its native... View Details

Keywords: Sean Silverthorne

18 Aug 2011
Lessons from the Classroom

Business Plan Contest: 15 Years of Building Better Entrepreneurs

cause of blindness. In October 2009 the company entered into licensing and purchase option agreements with Alcon, which is now taking Potentia's drug candidate through Clinical 2 trials with a to-market goal of 2014. "The Business Plan... View Details

Keywords: by Julia Hanna; Education

01 Jun 2011
News

The Best-Laid Plans

in on a treatment for age-related macular degeneration, a leading cause of blindness. In October 2009 the company entered into licensing and purchase option agreements with Alcon, which is now taking Potentia’s drug candidate through Clinical 2 trials with a to-market... View Details

Keywords: Julia Hanna; contests; Health, Social Assistance; Architectural, Engineering, and Related Services; Professional Services; Management, Scientific, and Technical Consulting Services; Professional Services

20 Jul 2022
News

Wired to be Inspired

learnings captured in his recent book, Deep Purpose: The Heart and Soul of High Performance Companies. READ MORE Flint: Why don't we start by talking about what you mean by deep purpose and how it’s different from the mission statements... View Details

Keywords: Management of Companies and Enterprises; Management

12 Apr 2016
First Look

April 12, 2016

consensus on best practices. They suggest six overall goals for a strategic exit interview process and describe tactics and techniques to make it successful. Among their recommendations: Have interviews conducted by second- or third-line... View Details

Keywords: Sean Silverthorne