Operational Control - Publications - Faculty & Research

18 Dec 2012
First Look

First Look: December 18

more likely to return to work when initial socialization focused on personal identity as compared to a focus on organizational identity or a control condition. In addition, authentic self-expression mediated these relationships. We call... View Details

Keywords: Carmen Nobel

29 Jan 2019
First Look

New Research and Ideas, January 29, 2019

a concurrent change in electronic transaction standards allowed hospitals to document a larger number of diagnoses per claim, which had the effect of reducing risk-adjusted patient readmission rates. Prior studies of the HRRP relied upon View Details

Keywords: Dina Gerdeman

24 Jan 2017
First Look

First Look at New Research: January 24, 2017

realized. Our model aligns with many observed empirical regularities, and we quantify our framework by matching Census Bureau operating data with patent data for U.S. firms. We observe that internal innovation scales moderately faster... View Details

Keywords: Sean Silverthorne

05 Mar 2013
First Look

First Look: March 5

Essentials: Building a Global Service Business with Local Operations Applegate, Lynda M., William R. Kerr, and David LaneHarvard Business School Case 811-078 Chris Exline founded Home Essentials, a furniture rental business targeted... View Details

Keywords: Sean Silverthorne

25 Aug 2003
Research & Ideas

Studying Japan from the Inside

choose one. But if I have to choose one, I would say I enjoyed the case on Nissan Motor, the auto manufacturer that had been turned around by Carlos Ghosn. Ghosn was sent from Renault, the French auto company, which acquired management View Details

Keywords: by Cynthia Churchwell

22 Dec 2015
First Look

December 22, 2015

competitive landscape, Cineplanet, the leading movie cinema chain in Peru, hired a team of IDEO designers to reinvent the movie-going experience for Peruvians. Cineplanet’s management team wishes to better align the company’s operating... View Details

Keywords: Carmen Nobel

23 Mar 2010
First Look

First Look: March 23

other sources of entrepreneurial influence: we find that peer influences are strongest for those who have less exposure to entrepreneurship in other aspects of their lives. Family Control of Firms and Industries Authors: Belén Villalonga... View Details

Keywords: Martha Lagace

10 Oct 2007
First Look

First Look: First Look: October 10

spending on groceries. Controlling for customer-fixed effects and other relevant variables, we find that grocery spending increases by $1.59 with the use of a $10-off coupon. In addition, even though the receipt of a $10-off coupon does... View Details

Keywords: Martha Lagace

23 Feb 2021
Research & Ideas

COVID-19 Shines New Light on Working Conditions in Supply Chains

due to the fact that US OSHA hasn’t developed standards to govern these issues. [US President Joseph] Biden has just tasked OSHA with doing just this, and the Centers for Disease Control and Prevention (CDC) is also now finally working on... View Details

Keywords: by Danielle Kost; Apparel & Accessories

25 May 2016
Research & Ideas

How Consumers and Businesses are Reshaping Public Health

taxpayers. The result can sometimes be a less empowered, more quiescent patient population. Interestingly, many developing countries operate more like the United States. Lacking the resources to fund meaningful national health programs,... View Details

Keywords: by John A. Quelch; Health

03 Jun 2014
First Look

First Look: June 3

Specifically, we examine the impact of the annual July turnover of residents in American teaching hospitals on levels of resource utilization and quality relative to a control group of non-teaching hospitals. We find that, despite the... View Details

Keywords: Sean Silverthorne

01 Jul 2008
First Look

First Look: July 1, 2008

balancing profit, growth and control. Difficulties encountered in the business are due to management's attempts to design and use formal control systems to achieve profit and performance goals. Purchase this case:... View Details

Keywords: Martha Lagace

01 Dec 2021
What Do You Think?

How Will the Metaverse Affect Productivity?

takes away productivity." Fans of the television show, Alter Ego, in which avatars controlled by contestants competing to become the next pop star, would argue that Alter Ego is little more than an introduction to the Metaverse. They’re... View Details

Keywords: by James Heskett

06 Nov 2013
What Do You Think?

Is Top-Down Resource Allocation on the Rise?

drew attention to the resource allocation process (RAP) with his seminal study of four organizations in 1970. He concluded that a bottom-up process of idea generation begun by operational managers and shaped by middle management works... View Details

Keywords: by James Heskett

25 Apr 2012
What Do You Think?

How Will the “Age of Big Data” Affect Management?

of direct process control in which decisions have to be made "in the flow" in situations where there isn't time for conventional analysis (at least by humans). Is this a glimpse into the future of decision-making (without analysis... View Details

Keywords: Re: James L. Heskett

08 May 2006
Research & Ideas

The Cost of Cutting in Line

learn from your research in terms of creating waiting lists? A: Take waiting at the airport as an example. Charging passengers for the right to jump the queue is problematic. First, the airlines have some control over the length of... View Details

Keywords: by Sean Silverthorne

07 Apr 2003
Research & Ideas

Three Steps for Crisis Prevention

challenges, not on the hard work of winning hearts and minds, Shapiro ultimately lost his company. He was forced to sell Monsanto to Pharmacia-Upjohn, which bought it for its pharmaceutical division, valuing the agricultural biotechnology View Details

Keywords: by Michael D. Watkins & Max H. Bazerman

July 2009
Teaching Note

Targanta Therapeutics: Hitting a Moving Target (TN)

By: Arthur A. Daemmrich

Teaching Note for [709002]. View Details

Keywords: Governing Rules, Regulations, and Reforms; Product Development; Business Strategy; Initial Public Offering; Mergers and Acquisitions; Policy; Selection and Staffing; Health Testing and Trials; Resource Allocation; Biotechnology Industry

Citation

Purchase

16 Apr 2013
First Look

First Look: April 16

units for Zappos' employees, and a promise that Zappos could operate as an independent subsidiary-was on the table. Zappos' financial advisor, Morgan Stanley, estimated the future equity value of an IPO to be between $650 million and $905... View Details

Keywords: Sean Silverthorne

September 2010 (Revised January 2012)
Case

BP's Macondo: Spill and Response

By: Julio J. Rotemberg

This case starts by reporting various factors that may have contributed to the massive Macondo oil spill, noting that BP, its partners and the government all made decisions that helped cause the accident. It then discusses the response to this spill by BP and the... View Details