New York (city, NY) - Publications - Faculty & Research

08 Jun 2009
Research & Ideas

The Return of the Salesman

aims to make a one-time sale and hence can be quite insistent. This is the door-to-door salesman and the canvasser. Then there is the relationship-oriented salesperson. The classic instance of this was the traveling salesman who worked for a View Details

Keywords: by Sean Silverthorne; Retail

03 Mar 2003
Research & Ideas

The Ingredients of a Deal Disaster

momentum until the deal was virtually closed. Neither side did its due diligence on their mutual perceptions of the real underlying social contract—partly because of the cultural chasms dividing old-line industrial Japan, creative Hollywood, and the View Details

Keywords: by Ron S. Fortgang, David A. Lax & James K. Sebenius

26 May 2015
Research & Ideas

Corporate Field Researchers Share Tricks of the Trade

smarter trades, according to the findings of a study by Soltes, an assistant professor at HBS, and David Solomon, a professor at the USC Marshall School of Business. To conduct the research, the duo obtained investor meeting records from a mid-cap company traded on the... View Details

Keywords: by Carmen Nobel

25 Apr 2012
What Do You Think?

How Will the “Age of Big Data” Affect Management?

you think? To Read More: Charles Duhigg, The Power of Habit: Why We Do What We Do and How to Change It , Random House, 2012. Quentin Hardy, Just the Facts. Yes, All of Them, The New York Times, March 25,... View Details

Keywords: Re: James L. Heskett

08 Mar 2004
Research & Ideas

Secret to Success: Go for “Just Enough”

Sorenstam didn't win, what measure would capture the sense of success that the public and this athlete clearly felt? There were many scores out there: David Owen of the New York Times summarized her success... View Details

Keywords: by Laura Nash & Howard Stevenson

25 Apr 2014
Research & Ideas

To Pay or Not to Pay: Argentina and the International Debt Market

federal court in New York City. Argentina categorically refused to negotiate with investors and halted payments to any creditor that rejected its offer. Investors who agreed to the exchange offer received... View Details

Keywords: by Laura Alfaro

06 Aug 2014
What Do You Think?

What Is Warren Bennis’s Legacy?

Summing Up Was Warren Bennis's Optimism Regarding the Future of Leadership Warranted? In a recent obituary for Warren Bennis in the New York Times, former executive and HBS Professor Bill George was quoted... View Details

Keywords: by James Heskett; Education

05 Mar 2014
What Do You Think?

When Will the Next Dot.com Bubble Burst?

meeting room for that purpose at Flatiron Partners in New York. Companies in which Flatiron had invested scheduled the room, one after another, for their board meetings. In our case, we had moved our meeting to View Details

Keywords: by James Heskett; Publishing; Retail

15 Nov 2012
Research & Ideas

Funding the Design of Livable Cities

planned and managed in a much more efficient and sustainable fashion than in a dispersed population. Mayors of the world's largest cities agree, with New York City mayor Michael Bloomberg leading a global... View Details

Keywords: by Lisa Chase; Construction; Real Estate; Energy; Utilities

03 Jul 2018
What Do You Think?

Should CEO Satya Nadella Cancel Microsoft’s Contract with ICE?

What do you think? References: Sheera Frenkel, Microsoft Employees Protest Work With ICE, as Tech Industry Mobilizes Over Immigration, The New York Times, June 20, 2018 Colin Lecher, The employee letter... View Details

Keywords: by James Heskett; Computer; Technology

28 Jun 2004
Research & Ideas

Microfinance: A Way Out for the Poor

buy-outs. To vanquish a problem, we have to understand it. "I thought I was going to live, work, retire, and die in New York City," said Chu. "Then a friend of mine invited me to join the... View Details

Keywords: by Martha Lagace

26 Apr 2011
Op-Ed

HBS Faculty Comment on Environmental Issues for Earth Day

population of cities will increase by three billion people, more than doubling, in the next 30 years. These people are not all moving to New York and Shanghai; they will live in thousands of newly created... View Details

Keywords: by Staff; Energy; Utilities

10 Jun 2002
Research & Ideas

Disruption: The Art of Framing

their own work processes even as they collaborate. The New York Times Company has had some success here: NYTimes.com is now the leading source of print subscription sales. And the company's print and on-line... View Details

Keywords: by Clark Gilbert & Joseph L. Bower

03 Sep 2009
What Do You Think?

Are Retention Bonuses Worth the Investment?

organizations known for their prowess in developing their employees have to bear? What do you think? Original Article Last March 25, Jake DeSantis, then an executive vice president with American International Group, published his resignation letter in The View Details

Keywords: by Jim Heskett

25 Apr 2018
Research & Ideas

We May Have Taken Too Much Credit for Easing Workplace Segregation

segregation and could be contributing to growing wage inequality among workers in the last generation. Decades ago, companies employed their own janitors, cafeteria workers, and other low-wage support staff. Now, companies often look to save money in those areas by... View Details

Keywords: by Dina Gerdeman

04 Sep 2001
Lessons from the Classroom

Getting Back on Course

feedback. Based on the success of the beta test program, she expects the program to run again. "Next time," she said, "it will not be in Boston but rather in alumnae hot spots such as New York... View Details

Keywords: by Martha Lagace

29 Sep 2003
Research & Ideas

Pride Goeth Before a Profit

the New York City-based consulting firm Katzenbach Partners and author of Why Pride Matters More Than Money (Crown, 2003), likes the story of the Wilmington plant because it communicates what he calls... View Details

Keywords: by Theodore Kinni

13 Apr 2016
Research Event

What Does 'Diversity' Really Mean?

'diversity' really mean? Keynote speaker Anna Holmes—founder of Jezebel.com, columnist for the New York Times Sunday Book Review, and editorial director of the digital company Fusion—recalled an event from a... View Details