Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
  • Research
    • Research
    • Publications
    • Global Research Centers
    • Case Development
    • Initiatives & Projects
    • Research Services
    • Seminars & Conferences
    →
  • Publications→

Publications

Publications

Filter Results: (4,515) Arrow Down
Filter Results: (4,515) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (4,515)
    • People  (9)
    • News  (2,060)
    • Research  (2,035)
    • Events  (3)
    • Multimedia  (2)
  • Faculty Publications  (1,204)

Show Results For

  • All HBS Web  (4,515)
    • People  (9)
    • News  (2,060)
    • Research  (2,035)
    • Events  (3)
    • Multimedia  (2)
  • Faculty Publications  (1,204)
← Page 43 of 4,515 Results →
  • Program

Transforming Customer Experiences

Summary Superior customer service can differentiate your business in the marketplace—if you design the right offerings and execute flawlessly. Led by HBS thought leaders who are experts in customer experience management, this program... View Details
  • 17 Oct 2023
  • HBS Case

With Subscription Fatigue Setting In, Companies Need to Think Hard About Fees

From software that once came in a box to phone apps that do simple tasks, more products and services are moving to a subscription model—and consumers are feeling it. The average US consumer last year spent $273 a month on 12 paid... View Details
Keywords: by Jay Fitzgerald; Information; Information; Information
  • September 2001
  • Case

Charitableway

By: James E. Austin and Elizabeth Kind
In early 2001, Charitableway, an ePhilanthropy application service provider that enabled the collection of charitable donations online; faced major strategic decisions relating to its alliance with United Way of America to foster workplace giving online. One of the... View Details
Keywords: Internet and the Web; Philanthropy and Charitable Giving
Citation
Educators
Purchase
Related
Austin, James E., and Elizabeth Kind. "Charitableway." Harvard Business School Case 302-003, September 2001.
  • September 2002 (Revised October 2002)
  • Case

Oklahoma VISION Project

By: Lynda M. Applegate and Susan Saltrick
Describes the two-year-old pilot phase of a public/private initiative in Oklahoma called the Virtual Internet School in Oklahoma Network (VISION) project. VISION was a first-of-its-kind, standards-based, vendor-neutral technology infrastructure developed to enable... View Details
Keywords: Measurement and Metrics; Internet and the Web; Performance Evaluation; Technological Innovation; Partners and Partnerships; Service Delivery; Innovation and Management; Entrepreneurship; Education; Information Technology Industry; Information Technology Industry; Oklahoma; Western United States
Citation
Find at Harvard
Related
Applegate, Lynda M., and Susan Saltrick. "Oklahoma VISION Project." Harvard Business School Case 803-015, September 2002. (Revised October 2002.)
  • March 1999 (Revised April 2004)
  • Case

Mandic BBS-an Entreprenuerial Harvesting Decision

Describes Mandic BBS, one of Brazil's first Internet service providers. In April 1998, with competition increasing, its venture capitalist financier is looking to exit their investment. Aleksandar Mandic must decide which potential investor offers the best fit with his... View Details
Keywords: Valuation; Internet and the Web; Business Exit or Shutdown; Business Plan; Financing and Loans; Web Services Industry; Brazil
Citation
Educators
Purchase
Related
Kuemmerle, Walter, and Chad S Ellis. "Mandic BBS-an Entreprenuerial Harvesting Decision." Harvard Business School Case 899-082, March 1999. (Revised April 2004.)
  • 2010
  • Working Paper

Report on the State of Available Data for the Study of International Trade and Foreign Direct Investment

By: Robert C. Feenstra, Robert E. Lipsey, Lee G. Branstetter, C. Fritz Foley, James Harrigan, J. Bradford Jensen, Lori Kletzer, Catherine Mann, Peter K. Schott and Greg C. Wright
This report, prepared for the Committee on Economic Statistics of the American Economic Association, examines the state of available data for the study of international trade and foreign direct investment. Data on values of imports and exports of goods are of high... View Details
Keywords: Trade; Foreign Direct Investment; Price; Globalization; Policy; Information; Intellectual Property
Citation
Read Now
Related
Feenstra, Robert C., Robert E. Lipsey, Lee G. Branstetter, C. Fritz Foley, James Harrigan, J. Bradford Jensen, Lori Kletzer, Catherine Mann, Peter K. Schott, and Greg C. Wright. "Report on the State of Available Data for the Study of International Trade and Foreign Direct Investment." NBER Working Paper Series, No. 16254, August 2010.

    Stephen P. Bradley

    Professor Bradley is the William Ziegler Professor of Business Administration Emeritus at the Harvard Business School. In addition to teaching Management and Strategy in the Owner President Management Program and leading an... View Details

    Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services
    • Web

    Placement - Doctoral

    Harvard Business School, Post-Doctoral Fellow Dissertation: Essays on the Use of Information in Financial Intermediaries Advisors: Charles C.Y. Wang (Chair), Victoria Ivashina , and Suraj Srinivasan 2022 Wilbur Chen Accounting &... View Details
    • March 2014
    • Case

    Babcock International Plc

    By: John R. Wells and Galen Danskin
    In 2013, Babcock International Plc (Babcock) was the largest engineering services provider in the UK with sales of over £3 billion. Under the leadership of CEO Peter Rogers, Babcock had grown revenues and profits nearly tenfold over the previous decade as it benefited... View Details
    Keywords: Strategic Change; Strategy And Leadership; Diversification; United Kingdom; Military; Nuclear Power; Nuclear; Engineering And Construction; Conglomerates; Strategic Planning; Competitive Strategy; Global Strategy; Corporate Strategy; Construction Industry; Energy Industry; United Kingdom
    Citation
    Educators
    Purchase
    Related
    Wells, John R., and Galen Danskin. "Babcock International Plc." Harvard Business School Case 714-496, March 2014.
    • 13 Feb 2024
    • Research & Ideas

    Breaking Through the Self-Doubt That Keeps Talented Women from Leading

    comprehension, which was drawn from the Armed Service Vocational Aptitude Battery (ASVAB) exam. Prolific users also completed a brief sociodemographic survey and built a resume that included their test score, basic education information,... View Details
    Keywords: by Kara Baskin
    • 06 Oct 2023
    • Book

    Yes, You Can Radically Change Your Organization in One Week

    solve difficult problems. Denouncing Mark Zuckerberg’s informal Facebook motto, “move fast and break things,” partners Frei and Morriss combine their decades of consulting experience—Frei as the UPS Foundation Professor of View Details
    Keywords: by Kristen Senz
    • 23 Jan 2024
    • Research & Ideas

    How to Keep Employees Productive: Support Caregivers

    percent plan to continue to offer paid sick days, according to the report. Why are companies reluctant to maintain these benefits? Fuller attributes it to outdated management policies that are more suited to the assembly lines of the Industrial Age than today’s... View Details
    Keywords: by Kara Baskin
    • 21 Jul 2015
    • First Look

    First Look: July 21, 2015

    https://www.hbs.edu/faculty/Pages/item.aspx?num=49388 Enabling Versus Controlling By: Hagiu, Andrei, and Julian Wright Abstract—In an increasing number of industries, firms choose how much control to give professionals over the provision of their View Details
    Keywords: Sean Silverthorne
    • September 1999 (Revised September 1999)
    • Case

    Convergys Corporation

    By: Stephen P. Bradley and Kelley Porter
    Focuses on the important issue of capturing the synergies between the two sides of the business, Information Management Group (IMG) and Customer Management Group (CMG). In addition, the case also addresses strategic issues from each of the individual businesses. For... View Details
    Keywords: Customer Focus and Relationships; Customer Satisfaction; Growth and Development Strategy; Management Practices and Processes; Service Delivery; Service Operations; Strategy; Competitive Strategy; Corporate Strategy; Information Industry; Information Industry
    Citation
    Educators
    Related
    Bradley, Stephen P., and Kelley Porter. "Convergys Corporation." Harvard Business School Case 700-042, September 1999. (Revised September 1999.)
    • Web

    Value-Based Health Care - Institute For Strategy And Competitiveness

    the current concepts in how health care delivery systems can grow and deliver value-based health care across geography. See All Presentations In The News Course Trains New Army Musculoskeletal Integrated Practice Unit Teams January 2020 Defense Visual View Details
    • September 2017 (Revised January 2025)
    • Case

    Dinesh Moorjani and Hatch Labs

    By: Christopher Stanton, Shikhar Ghosh, Allison Ciechanover and Jeff Huizinga
    This case is about Tinder. It discusses different business models and ways of structuring the initial team. With a $6 million investment from IAC/Interactive in 2010, Dinesh Moorjani founded Hatch Labs to build mobile apps. His mission was to attract entrepreneurial... View Details
    Keywords: Returns; Incubator; Mobile App; Venture Capital; Entrepreneurship; Decision Choices and Conditions; Business Model; Mobile and Wireless Technology; Talent and Talent Management; Valuation; Equity; Finance; United States; North America
    Citation
    Educators
    Purchase
    Related
    Stanton, Christopher, Shikhar Ghosh, Allison Ciechanover, and Jeff Huizinga. "Dinesh Moorjani and Hatch Labs." Harvard Business School Case 818-026, September 2017. (Revised January 2025.)
    • Web

    Site Map

    Site Map Site Map General Information HBS Home About Annual Report Baker Library | Bloomberg Center Campus Contemporary Art Employment Map / Directions News Policies, Rules & Guidelines School Leadership Tours Academic Programs Doctoral... View Details
    • 17 Dec 2013
    • First Look

    First Look: December 17

    thresholds for perceiving minds behind out-group faces (Experiment 3). These experiments suggest that mind perception is a dynamic process in which relevant contextual information such as social identity and out-group threat change the... View Details
    Keywords: Carmen Nobel
    • 31 Jul 2018
    • First Look

    New Research and Ideas, July 31, 2018

    largest insurance program. To meet this target, the government will rely on technology to effectively scale services, monitor quality, and ensure accountability. While India has seen great strides in informational technology development... View Details
    Keywords: Dina Gerdeman
    • February 2000 (Revised December 2000)
    • Case

    Staples.com

    By: Thomas R. Eisenmann, Joanna M. Jacobson and Gillian Morris
    Staples.com, the online unit of the U.S. office supplies retailing chain Staples, faces a range of strategic and organizational issues as it accelerates its growth. Should it pursue only existing Staples customers or consumers who do not shop in Staples stores? How... View Details
    Keywords: Supply Chain; Business Units; Business Model; Growth and Development; Internet and the Web; Entrepreneurship; Business Strategy; Service Industry; United States
    Citation
    Educators
    Purchase
    Related
    Eisenmann, Thomas R., Joanna M. Jacobson, and Gillian Morris. "Staples.com." Harvard Business School Case 800-305, February 2000. (Revised December 2000.)
    • ←
    • 43
    • 44
    • …
    • 225
    • 226
    • →
    ǁ
    Campus Map
    Harvard Business School
    Soldiers Field
    Boston, MA 02163
    →Map & Directions
    →More Contact Information
    • Make a Gift
    • Site Map
    • Jobs
    • Harvard University
    • Trademarks
    • Policies
    • Accessibility
    • Digital Accessibility
    Copyright © President & Fellows of Harvard College.